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Flooring reviews in Holiday Island

  • F
    Creative Home Solutions
    We hired contractor, Aaron Smay of Creative Hardwood Floors, LLC, Neosho, MO, to lay tile in our basement family room and refresh the downstairs bath (new vanity top, light fixture, ceiling exhaust fan, towel racks , new faucets, new shower-head, and mirror). He presented himself as ���not the typical contractor��� and bragged that he treated each job like he was working on his own home. The night he came to do our estimate he asked if we had purchased our material yet. We said no, but had a few ideas from Lowe���s. He said he could get us his contractor discount if we wanted, and all he would charge us would be a ���little gas money��� to make the purchase and deliver the material. This sounded like a pretty good deal to us, so in the next few days we provided him with the item numbers of the tile we wanted. I left the grout color to him, but told him I wanted it to be the same color of the wood-look tile. He later texted me an amount of $1598.09 and boasted that he saved us 12%. I told him he could come by my home, Saturday March 11, 201, to pick up a check for the materials. That day he spent an hour and a half telling me several stories of his successful jobs and boasted about his workmanship. I, however, made the mistake of writing him a check for that exact amount without seeing an invoice or receipt but told him I would be expecting a receipt. This man never showed up before 10:30, worked 2-3 hours for five days. Day one (March 16, 2017) was carpet removal day, which he just heaped up on our back porch but said he would remove it the last day of the job. He started laying the tile on the next day and his work seemed to be satisfactory. Day three he showed me a small sample grout color he had applied between two tiles and asked if it would work. It seemed to match, so I said ok. Little did I know that when the grout dried it would be a much lighter color and not the look I told him I wanted. I���m sure he knew it would be lighter when it dried, but failed to mention that important fact. I trusted this man as a professional, and of all the mistakes we made with this contractor, this was the worst mistake of all. Day five (March 22, 2017) he showed up around 10:30 was finished by 1:30 and wanted to be paid for his labor, he said he wasn���t going to charge for the bathroom refresh ($350) as he did not complete it. This amount, however was not removed from the final bill he presented. I inspected the vanity top he installed and it was not placed squarely on the cabinet. I asked him to remove and replace it on the cabinet properly him and he refused. I asked for the receipt I had previously told him I was expecting, and again he refused. I told him I would not be paying him until he produced the receipt and he angrily shouted ���I knew you were going to be like this��� and called me a ���psycho-b**ch. He got extremely inflamed, shouting profanities, and started removing the demolition debris from the bed of his truck and throwing it on the ground. Screaming he would throw a ���f**king lien��� on our house if we did not pay him. He physically threatened to go in and start tearing up the tiles with a crowbar. I ran in the house and locked the door, leaving him outside with my husband, but in hind-sight, I wish I had allowed him to do that. We could have pressed criminal charges. I ended up writing him a check for $1500.00 before we had properly inspected the finished (that is, partially finished, but he clearly thought it was complete) job. We just needed to get this maniac off our property. After he was gone, we inspected thoroughly and discovered two large dents in our drywall, misaligned baseboard, missing grout, damage to our $4000 leather sofa, and these are just the major things. Too late, we measure the SF and came up with 437 SF, but he bid the job at 530 SF, which adds $209.25 in false labor charges. We were also able to ascertain (directly from Lowe���s) the day before he started the job, he bought 500 SF of the tile we requested for the family room and 32 SF of tile for the bathroom and spacers for a total of $844.76 (I estimate $909.85 with tax) from Lowe���s. Figure another $100-150 in mortar and grout he purchased somewhere else or had leftover from another job, and we overpaid for materials by some $588. Deduct $75 for ���gas money��� he said he���d charge and we still over by $500 in false material charges. To say Aaron Smay is unprofessional would be an understatement of epic proportions. This man is dishonest, deceitful, provides shoddy workmanship and preys upon the good graces of the unsuspecting. We were completely duped, don���t make the same foolish mistakes we did. My husband gave Mr. Smay an opportunity to return and repair the damage he did and complete the project the afternoon of Friday March 24, 2017. He agreed by text message to return, but did not show.
    - Jackie K.
  • F
    Creative Hardwood Floors
    We agreed to hire contractor, Aaron Smay of Creative Hardwood Floors, LLC, Neosho, MO, to lay tile in our basement family room and refresh the downstairs bath (new vanity top, light fixture, ceiling exhaust fan, towel racks , new faucets, new shower-head, and mirror). He presented himself as ���not the typical contractor��� and bragged that he treated each job like he was working on his own home. The night he came to do our estimate he asked if we had purchased our material yet. We said no, but had a few ideas from Lowe���s. He said he could get us his contractor discount if we wanted, and all he would charge us would be a ���little gas money��� to make the purchase and deliver the material. This sounded like a pretty good deal to us, so in the next few days we provided him with the item numbers of the tile we wanted. I left the grout color to him, but told him I wanted it to be the same color of the wood-look tile. He later texted me an amount of $1598.09 and boasted that he saved us 12%. I told him he could come by my home, Saturday March 11, 201, to pick up a check for the materials. That day he spent an hour and a half telling me several stories of his successful jobs and boasted about his workmanship. I, however, made the mistake of writing him a check for that exact amount without seeing an invoice or receipt but told him I would be expecting a receipt. This man never showed up before 10:30, worked 2-3 hours for five days. Day one (March 16, 2017) was carpet removal day, which he just heaped up on our back porch but said he would remove it the last day of the job. He started laying the tile on the next day and his work seemed to be satisfactory. Day three he showed me a small sample grout color he had applied between two tiles and asked if it would work. It seemed to match, so I said ok. Little did I know that when the grout dried it would be a much lighter color and not the look I told him I wanted. I���m sure he knew it would be lighter when it dried, but failed to mention that important fact. I trusted this man as a professional, and of all the mistakes we made with this contractor, this was the worst mistake of all. Day five (March 22, 2017) he showed up around 10:30 was finished by 1:30 and wanted to be paid for his labor, he said he wasn���t going to charge for the bathroom refresh ($350) as he did not complete it. This amount, however was not removed from the final bill he presented. I inspected the vanity top he installed and it was not placed squarely on the cabinet. I asked him to remove and replace it on the cabinet properly him and he refused. I asked for the receipt I had previously told him I was expecting, and again he refused. I told him I would not be paying him until he produced the receipt and he angrily shouted ���I knew you were going to be like this��� and called me a ���psycho-b**ch. He got extremely inflamed, shouting profanities, and started removing the demolition debris from the bed of his truck and throwing it on the ground. Screaming he would throw a ���f**king lien��� on our house if we did not pay him. He physically threatened to go in and start tearing up the tiles with a crowbar. I ran in the house and locked the door, leaving him outside with my husband, but in hind-sight, I wish I had allowed him to do that. We could have pressed criminal charges. I ended up writing him a check for $1500.00 before we had properly inspected the finished (that is, partially finished, but he clearly thought it was complete) job. We just needed to get this maniac off our property. After he was gone, we inspected thoroughly and discovered two large dents in our drywall, misaligned baseboard, missing grout, damage to our $4000 leather sofa, and these are just the major things. Too late, we measure the SF and came up with 437 SF, but he bid the job at 530 SF, which adds $209.25 in false labor charges. We were also able to ascertain (directly from Lowe���s) the day before he started the job, he bought 500 SF of the tile we requested for the family room and 32 SF of tile for the bathroom and spacers for a total of $844.76 (I estimate $909.85 with tax) from Lowe���s. Figure another $100-150 in mortar and grout he purchased somewhere else or had leftover from another job, and we overpaid for materials by some $588. Deduct $75 for ���gas money��� he said he���d charge and we still over by $500 in false material charges. To say Aaron Smay is unprofessional would be an understatement of epic proportions. This man is dishonest, deceitful, provides shoddy workmanship and preys upon the good graces of the unsuspecting. We were completely duped, don���t make the same foolish mistakes we did. My husband gave Mr. Smay an opportunity to return and repair the damage he did and complete the project the afternoon of Friday March 24, 2017. He agreed by text message to return, but did not show.
    - Jackie K.
  • A
    Floorz
    It went alright. They were nice there, and the price was right.
    - Suzanne F.
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Flooring Installation in Holiday Island

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