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There are 3 highly-rated local stamped concrete contractors.

Stamped Concrete reviews in Harrison

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    Artistic Concrete Staining & Engraving LLC
    Beware hiring Artistic Concrete Staining & Engraving, LLC out of Springfield, MO! The “seal system” that he uses is not as durable as he claims. During the application process I was pleased with the way the floor was looking. To be fair, the actual stain does look good. My problem lies with the sealer and Jesse Mach’s poor customer service. Definitely do not pay him the remainder of balance due until you have actually walked on it for day or two to know if you will experience the problems that we are facing. Initially the floor looked good. We waited 48 hours before walking lightly on it to see the entire floor and at that time we noticed that he had splattered stain all over the lower third of the walls. Our house was still uninhabitable due to the smell of the sealer so we gave the floor 72 hours before really walking on it. We started to notice that our two dogs were leaving paw pad prints all over the floor so I called Mr. Mach and left a message asking him to return my call. A few hours later he texted me that I should try to “buff’ the marks out with a clean cotton cloth. I tried his recommendation that evening with no luck, it actually scratched the sealer even worse. I texted Mr. Mach some pictures of the scratched floor but the marks don’t show up well in photos. Basically, he accused me of having done something to mess up the sealer via text and then told me that I should try rubbing the marks with acetone to see if they would go away. I was starting to get aggravated as his texts were very hostile but tried his second suggestion. The acetone did remove the marks, but as soon as myself and my dogs started walking on it their pads and our shoes continued to scratch the floor. At this point I texted Mr. Mach that the acetone had worked but not permanently. I asked him to give me the name of the product that he used so I could possibly wax the floor as many stained concrete experts say should be done. He refused to give me the name and said that waxing the floor would be a mistake even though his website says that two coats of wax is part of his service. After a few more hostile texts we agreed to a time the following week for him to come look at the floor in person. To his credit, once he saw the floor he realized that there was something wrong. He thought that maybe the house was too cold for the product to fully cure. So he agreed to sand the sealer down and reseal it. To be safe he suggested that we leave the heat set in the low seventies and keep the dogs off the floor for seven days and for us to keep off for 72 hours. After following his directions for the week I let my dogs in and within a few minutes their pad prints and our footprints started showing up on the sealer again. I have tried to contact Mr. Mach several times but he has not responded. So now I have a $1500 floor that looks horrible and Artistic Concrete is not standing behind their products or services. In fact, I asked him to give the name of the product a second time so that I can try to fix this myself but he refuses to give me the information. All in all, I’m very disappointed in the shoddy work, bad products, and horrible customer service that Artistic Concrete Staining & Engraving has provided me. I would like to get one third of the cost for this work refunded and the name of the sealing product that he used, but I won’t hold my breath.
    - Chris S.
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Stamped Concrete Contractors in Harrison

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