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Eye Care reviews in Fayetteville

  • A
    Dr. Martha Ellen Myers is very considerate, knowledgeable, thorough and patient. She listens carefully and always answers as informatively as possible. She has successfully fitted me for replacement graduated-bifocal glasses in the past and has been successfully treating my glaucoma condition since December 2011. When I lost one of my old faithful RGP contact lenses (over 10 years old) this year, I went in to be fitted for a new pair of RGPs (which actually provide the sharpest vision, are easily kept hygienic, and can last for a decade). She told me that RGPs now usually take a few re-tries to get a perfect fit and prescription from the labs that produce them. (I personally believe that this may be due to the fact that since RGPs are rarely used nowadays, that the “fine art” of producing them is not as it once was – which must be very frustrating to optometrists and their older patients.) Despite my hopes to the contrary, Dr. Myers’ prediction was correct. I had to try two different pairs without success. Having worn hard contacts for almost 50 years, and, I guess, being incredibly lucky in usually getting a good fit on the first try, I was in despair after the first new pair gave me extreme double vision, and then the second pair were uncomfortable in one eye and poor prescription in the other. However, Dr. Myers remained very upbeat, positive and reassuring that we WOULD get this all right – and that this scenario with RGPs these days was not at all unusual. I was not charged anything for these first two failed attempts - the only cost to me was disappointment and my own impatience. Then, three was the charm! The third pair were just right! (A Goldilocks story...) Dr. Myers told me that the slight irritation of my eyelid - feeling the edge of the contact - would likely disappear as my eyes got used to wearing contacts again (I hadn't worn any for many weeks), and though I was dubious, Dr. Myers was right!! Hours later, I couldn't even feel that I had the contacts on! Just that my vision was perfect! The staff at Dr. Myers’ office are always friendly and a pleasure to work with. The equipment used seems to incorporate the latest technologies, making the whole examination process faster and more comfortable. And the price is very reasonable.
    - David G.
  • A
    In late June, 2015, I (Steve) phoned Boston Mtn Eyecare about my vision settings having changed since the last annual checkup and requested a new appointment. The secretary (Madison) was most professional and courteous on the phone, made the mutually-agreeable date & time to meet with Dr. Ben and the entire process went extremely smoothly. 
    Surprisingly, I was informed there is no charge for a mid-annual appointment "2nd appointment" due to patient vision changes. 
    My wife Lila is very satisfied with Dr. Ben and Boston Mtn. Eyecare, as well.
    - Stephen R.
  • A
    They are extremely good. I have been seeing them for 20 years. The service is excellent. They take all the time that is necessary for each patient, they don't make you feel like you are moving as they move you in there. They have a fairly large staff, and everybody knows what they are doing. They have people who have been there for a very long time. It is a compliment especially if a medical place keeps people for a long time, and their people have been there for a very long time. The specialist that I see is a surgeon and he is not always on time, but I know I will get the same amount of time as the person before me, and so I don't have a problem.
    - Kitty C.
  • F

    All was well until I met with the associate to discuss costs.  The printed brochure should three options: Option 1. special lens - not covered by insurance and additional $1300/eye, Option 2. astigmatism lens - not covered by insurance and additional $2000/eye, and Option 3. distance & close lens - not covered by insurance and additional $3000/eye.  He was pushing me to pick one of these three options.  When I asked him why insurance doesn't cover the surgery he said, well insurance will cover basic surgery.  So, I asked what is the basic surgery, and he tells me it is option 4.  So option 4 cost more than Option 3?  No, it is actually the cheaper option (and the option that works well for most people I have learned).  Also, the brochure requires the patient's signature that they decline the custom options --- with the following statement:

    "I decline Custom Laser Cataract Correction, and choose to proceed with Standard Cataract Correction covered by insurance, subject to deductibles & co-insurance.  I understand that I will likely require glasses or contacts for distance, intermediate and near vision following Standard Cataract Correction."

    The salesmanship is the sleaziest I have ever seen from a doctor.

    Also, after calling other ophthalmologists in the area, I learned that the prices at Vold Vision are at least $500/eye  higher per option.

    - Findlay E.
  • A
    The appointment went very well. Though there were a number of people in the waiting area, I was seen promptly. Dr. Langston did a thorough exam, and took the time to talk with me about the results. My vision had only minimally changed, and he did not pressure me to get new glasses. He also assisted when I asked him about issues with dry eyes during the winter months, and sampled me.
    - Susan S.
  • A
    I have gone here for a few years now. They take care of me, my husband, and my son. I most recently went at the beginning of February. They are always very kind and gentle with the exams. They are very good st what they do and make my whole family feel comfortable!
    - Julia F.
  • A
    He is very thorough with his eye exams. He is very cautious. If he has any questions, he does not hesitate to refer me to someone else. He has a very good bedside manner. His staff is very friendly and kind.
    - Roger K.
  • A
    It went great- she advised me to clean my eyelids (forever- my age makes me do this) and get the problem removed from the Henry Eye Clinic surgeon. Dr Mertins also treats my 7 yr old daughter and teenage son. We all really like Dr Mertins!
    - Alan O.
  • A
    I was impressed with the comprehensive evaluation that I received. The resultant plan of care was very satisfactory. The office personnel were very competent and pleasant. Only complaint was wait time to see the physician. This was almost a half-day experience.
    - rebecca c.
  • A
    When I initially called I was told they didn't take my insurance but I checked after hanging up and found that they were indeed providers under my insurance. I called back to schedule and everything went fine. I ordered my sunglasses and got them the next week and LOVE them. My husband should have his safety glasses next week.
    - Karen M.
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Eye Doctors in Fayetteville

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