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Recent RV Dealer Reviews in England

  • A
    CRAIN RV
    Not great actually- there were problems w the wiring. HOWEVER- they stayed in contact w us- kept us informed. Did not give up or make excuses. Stayed after hours to get everything done
    - Corinne J.
  • A
    INTERSTATE BATTERY SYSTEM
    Set up service appointment at my convenience. Offered great price. Removed old batteries, cleaned tray and installed new batteries in about 30 minutes. I would certainly use Interstate again and strongly recommend them to my friends.
    - Bill C.
  • A
    Exteriors And Moore
    The process was fairly smooth and simple. Mr Moore had recently been in a very bad car accident, so response time was understandably slowed down to a degree and as a result, I worked with his assistants a fair amount of the time initially. The roof was installed as soon as the weather permitted and was completed in only a couple of days.  I would use Exteriors and Moore again without a doubt!
    - Alyssa S.
  • A
    Gt'S Rv/Trailer Hauling
    I sent an email to Mr. Thurman and was contacted a couple hours later. We set up a convenient date and time to move the camper. He arrived on time willing to assist me in readying the camper to move. We loaded it and headed out. Upon arrival at my house he set the camper up, leveling and helping me to do the connections and making sure it was safe. Having just lost my husband to cancer his service was extremely appreciated as I knew nothing about taking care of the outside of the camper. His professionalism and kindness were unparalleled in today's service market. I will recommend him to everyone who has this need and call on his assistance if I need to move again.
    - Virginia V.
  • A
    RSC Equipment Rental
    They are very good. They also gave us a trailer to pull it on. They were very professional. We went in and reserved the piece of equipment for the price. We went in and picked it up and there were no surprises. They were very professional and very helpful. I plan on using them in the future to rent a ditch witch.
    - Angelo E.
  • D
    River City RV
    A terrible experience. I asked for a check of my running lights, which stopped working following damage to the left fender (part of the electrical system runs through fender, apparently). Instead, they took over a month to fix the light on the fender. I asked to be contacted before work started; that didn't happen. After several calls on my part, I was finally told that all was already fixed. When I showed up, not so. They still had to replace the fender light. Over half an hour watching them work on the camper in the parking lot, I realized they had done nothing on the running lights. Never even checked. In their defense, the fender light did need replacing (though not the fender, I did that myself). Maybe all the other wiring needing replacing too--though brake lights and turn signals worked fine before I brought it in. I just wish that they had done nothing at all, based on their conclusion that the running lights "worked just fine. It must be the truck." Lastly, you've got to appreciate them charging me an extra $12 for labor they didn't actually do before I came in. That I got to watch them complete in the hot parking as I waited. Yes, I suppose it was labor. But should you really charge someone for work the customer has to watch you complete after payment because, well, "Sorry. Missed that."  Sorry for the long novel. Now for the positive: they were consistently friendly and apologetic. So there's that.
    - Laura W.
  • F
    River City RV
    My husband was deployed overseas and our old RV (1978 Winnebago) was overheating, so I brought it in for service on July 31st, 2010.  RJ, the technician on duty, informed me that they'd take a look and get back with me.  Not once did I ever receive a call back.  I called every 2 weeks for 3 months and I was either told that they were still working on it, or RJ wasn't in.  Finally, I got a hold of RJ in November of 2010 and was told I needed a new motor.  He gave me an estimate and said he was trying to find one, and if he couldn't locate one, he'd have one rebuilt and it could take a couple of months.  I waited until February to call back - again, to ask on the status since NO ONE WILL EVER CALL YOU BACK.  I spoke with someone new that said, "Oh, we've been wondering whose RV that was!"  I was told that RJ had left awhile back and no one knew who this RV belonged to.  Mind you, all my information was in the glove compartment and no one bothered to look, either. I told the technician why it was there and what RJ had told me and he simply told me that RJ wasn't there anymore and that I could come pick it up anytime.  I told him I'd go ahead and get it since obviously no one was going to do anything with it.  I told him I'd be there in 3 days.  Three days later, I showed up and it wouldn't start.  I can completely understand that the battery could die after sitting so long, but even after telling them when I was going to be there, no one bothered to get it ready to picked up.  The manager on duty asked what the problem was when I originally brought it in, and he asked if I wanted to have his new guys take a look at it.  I told him I appreciated it since it had been there 7 months and apparently no one knew who it belonged to and I just wanted it fixed. A week later, I was actually called (shocker) to tell me that they got it running and I could pick it up.  I told him that the manager said they would try to fix it for me and he said he talked to the manager and told him he didn't feel comfortable working on it, so I needed t o just come get it.  Fine.  I couldn't get help to get back over there for another week and a half.  The same manager who said they'd try to fix it, met me at the door and when I asked him why his technicians didn't 'feel comfortable' working on my unit, he just kept telling me that it was a problem dumped on them by RJ and there was nothing they could do.  He went out and got the RV started and brought it to the door.  He actually joked with me that RJ said I needed a new motor, but it sounded fine to him!  I went to get in and the entire engine cover was missing.  Apparently, the manager assumed that's the way I brought it in because he disappeared.  I asked one of the technicians where it was and he said it was in the back of the RV - it wasn't.  They said I could take it home anyways and if they found it, they'd call (yeah right).  I told him the original problem was overheating and it felt like your foot was on fire when you drove it, so it would be very unsafe to drive with my leg right next to the running engine.  I turned it off and left it.  Before I could even have a word with the technician, he started helping someone else.  I went inside to tell the manager that I was going to leave it, and as I started walking towards him, he looked at me and then turned to help someone else.  My biggest complaint about this whole experience is a complete lack of respect, customer service, and communication. At this point, I'm pretty much in tears.  I called my brother-in-law and he agreed with me to leave it and he'd stop by the following Monday and have a word with them.  When he went in, they told him that RJ was the only one that worked on older units, and he had left several months ago.  My brother-in-law asked if every technician there was only capable of working on a unit when it had an onboard computer that they could tap into to find out the problem was, he actually said, 'yes'.  When he asked why no one bothered to call and tell me, they said they didn't know who the unit belonged to.  My brother-in-law asked if anyone bothered to check my glove compartment for my information, and he didn't have an answer.  They told him they couldn't find the engine cover and that they had been calling around to salvage yards to find one and they'd call him back.  Big surprise - they never called. My husband got online from overseas and filed a Better Business Bureau complaint.  The owner, Paul Minton, responded to the complaint with the following: The unit in question was apparently left here when a previous tenant by the name of Diesel Service Centers was operating out of some of the building space. I do not have any knowledge of the repairs requested or if anything was done. When the owner showed up recently, we helped them get it started since the batteries were dead and we were hopeful they would remove it from our property. The complainant states that the service guy was fired. In fact they are no longer in business. The statement that we did not know who's unit it was is true. As for the missing doghouse cover, we do not know anything about it. WE did not steal it as was alledged by your complainant. What would we want with a 32 year old part off a unit that has little value. I am sorry about any confusion or misunderstanding, but I will not accept responsibility for someone's 32 year old unit that should have been removed from our lot 6 months ago. It seems a bit strange that they waited 8 months to follow up on it.?? In reality this unit would be of little value and probably not worth what it would cost to repair, especially if it has engine problems. Please advise you complainant that we need this unit removed as soon as possible, or I will have it towed at their expense. I would be entitled to charge a storage fee, but the charges would probably exceed the value and I am afraid they would just leave it. Please let me know if you need any more information. The BBB closed our complaint because they said that the owner explained that it was a completely different company operating out of their location.  My RV isn't even a diesel unit.  This was the first I had heard about this.....again, no communication.  I asked the owner why RJ was dressed like every other technician in the building and why there was nothing in or around the building to indicate there was 'another company', and this is the last response I got: I do not know what else I can add to this that was not said in my earlier response. I am sorry that the owner of the RV did not know about RJ being a separate business, but I am not sure it is that relevant. My staff have attempted to locate the doghouse cover with no success. What we have been able to determine is that RJ had said the unit probably would need a new engine and I suspect that is why nothing was done. I would not recommend putting that much money in a unit that old. The engine would likely cost more than the unit is worth and that is probably not all it needs. I cannot assume liability for this unit and I was told the reason it was left was that after we finally got it started it died and would not start. I need to know what the owner intends to do with it. I need it moved off my property. I just helped my son get a truck out of a lot where they charged $25 per day for storage. What should I charge for this unit that has been her for over six months? Please advise. Paul Minton Owner Pretty much the same kind of nasty response and absolutely no responsibility taken.  After this response, the BBB closed the claim, so I couldn't even respond to him.  Mr. Minton's e-mail was listed on the claim, so I sent him a personal e-mail telling him very nicely that I left the unit because of the overheating/engine cover, and that we were trying to find one before we picked it up.  He never responded. My husband just came home, and decided to go get it with or without the cover because of all these threats by the owner.  He got there yesterday, and found that whoever re-parked the unit after I left it the last time, left the key in the 'on' position and it was completely dead - again.    They tried for over an hour to get it started and couldn't.  My husband ended-up spending $175 to have a tow truck pick it up.  So after 9 months, I ended-up with an RV that I can't even drive anymore, $175 out of my pocket for a tow fee and who knows how much I'll spend if I can ever find a new engine cover - and they take no responsibility for anything. In my own opinion, these people have absolutely no business being in business, and they truly don't care at all about the customer.  I've never, ever been treated so rudely and with such disrespect. PLEASE, PLEASE, PLEASE DO NOT EVER TRUST THESE PEOPLE  WITH ANYTHING YOU VALUE. 
    - Tracy F.
  • F
    CRAIN RV
    I waited 2 weeks from my first call to the service manager for an appointment for work on my motor home. I was asked to call on Monday, Aug 15, because they were 3 weeks behind on their work. I called as requested and was told to bring the unit in on Thurs. When I arrived a little after 9:00 on Thurs, the service manager was not in, so I went thru my list with the shop foreman. As we finished, the manager arrived and asked me to leave the coach with them. I assumed that meant overnight. I reluctantly agreed, as I had always been able to either wait for the coach or pick it up late the same day. I also thought about our plans to use the coach the following week, but didn't actually say that, as I didn't think it necessary. As I was leaving, the shop foreman told me he would pull my coach into the bay as soon as an acceptance inspection on a trailer in front of that bay was finished. He also told me that the manager would call me that afternoon with some details about a replacement radio that was needed. Since I didn't get any call from Crain RV, I called the service manager on Thursday afternoon and Friday morning, getting voice mail each time. On Friday afternoon, I went to Crain RV, only to learn that they had not even started work on my RV. I spoke to the service manager and was told that people who had purchased their RV from Crain had priority over others seeking service or repair. I was quite shocked to hear this, as I had been a long-time customer of Crain and had personally done business with the service manager over the past 15 years, at Crain and his previous places of employment: Camping World, River City RV and National Travelers. I attempted to explain my position further, when the service manager abruptly handed me the keys to my RV, turned his back and refused further conversation. I'll not return to Crain RV for service or repair work, and I hope no other customer received this kind or shoddy, almost belligerent treatment from them.
    - Bill C.
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