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Ophthalmology reviews in Bentonville

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  • THE IMPETUS for my decision to not return:

    My daughter had made an appointment for my mother for April 7 -- there was confusion over the appointment between her and me as it conflicted with my teacher work schedule.  I called to postpone and was encouraged to NOT cancel as Dr. Hof has a very full schedule.  Fortunately for me, the school agreed to cover my classes until 10:30 as I PROMISED that previous appointment history had shown they had NEVER taken over 1.5 hours to complete. 


    To summarize, the appointment ran long, and I was frantically trying to find transportation for my mother for the mere three miles to our house so that I could get back to the high school.  I was able to secure RELIABLE transportation for her by my daughter's boyfriend, who was getting ready for work and would be able to be to Boozman Hof within :20, which would equal no more than :15 overlap time for my mother to stay in the waiting room.


    At that point, I was "politely" informed by Dr. Hof himself that the Clinic preferred for her to NOT be left in their LARGE, temperature controlled waiting room for the MAXIMUM :15 for my daughter's boyfriend to arrive.  Their rationale was that apparently somewhat-dependent individuals had been left there for an inordinate amount of time.....?  My mother's disability is NOT to the degree that she would WANDER, unless she was looking for a bathroom.  They have seen her there enough to generally have an idea of her cognitive ability. I was initially so infuriated that I dare not even speak as I knew it would not be pleasant. 


    Instead, the ophthalmologist rushed through the balance of the appointment.  As we left the office, I was frantically calling the school to let them know I would be about :10  late getting to the classroom.  My mother had to WAIT IN MY TRUCK in the parking lot of the school for what turned out to be only eight to ten minutes maximum.  (Note to judgmental persons:  If it had been inordinately hot OR cold weather, I would have never left her in the truck; I suppose I would've had to take her into the high school office to wait, which would have caused me to be :15 minutes late instead of :10.  I was doing my best to not renege on my work obligation as BHS had been so kind to grant me the appointment time to start with.)


    Furthermore, while writing this critique, it also comes to mind the time three years ago wherein this same medical provider "loosely" mentioned that they would need a copy of my POA and that they would not ALLOW Mom to sign her own documents. They had NOTHING on paper indicating that she was unable to do so, and three years ago, she was obviously in better health than she is now.  At that time, she was still signing many of  her checks.  I took off work to take her in the for a procedure and they REFUSED to perform the procedure until they had the POA in hand, even if SHE signed for it to be done. 


    I will not be taking any of my family's eye care needs there again.


    And PS.  I am GLAD for the reviews to NOT be anonymous!!!




    - Carla K.
  • He is very educational and he explained my condition thoroughly more than anyone else. The staff is fantastic and they are very accommodating.
    - Joshua B.
  • Ever time she goes for a shot - no problems, everything goes well.
    - Michael B.
  • Love the staff and Doctors.
    - Jenn V.
  • He is excellent.
    - Connie F.
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Ophthalmologists in Bentonville

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