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Hvac Repair reviews in Bentonville

  • A
    Good price, professional, punctual. Even repaired the evaporator coil on the other unit not being replaced for free while they were here (another contractor had bent it causing water to leak into the attic).
    - James B.
  • A
    Fantastic. Mr. Shook returned my calls promptly and showed up as scheduled. He went to great length to explain what he was doing and why. He gave me options with pros and cons in order to allow me to make the decisions.
    - Trent B.
  • F
    bsolutely the most rude people I've ever had to deal with. I have a home owners warranty and filed a claim for a shower issue. Without hearing back from the warranty company, I get a call from this company (some number from Florida) claiming the warranty company is not going to pay the full amount and they're going to need me to pay extra money to them that isn't covered. Mind you, I haven't heard anything back from the warranty company, so I'm skeptical and tell the guy I'm going to need to speak to the warranty company. The guy sounded put out by this news which made me even more skeptical. After hearing back from the warranty company that the additional charges are accurate I call them back to approve scheduling of the work and explained my reason for being hesitant initially and to invoice me once the work is complete. I get a call from the "CEO" explaining that I'll need to pay them up front to go do the work. I told him I thought that was unorthodox and would prefer to be invoiced once the work is complete. He became irritated and stated that they're busy and don't really need my business and could care less if I moved forward with the work or not. The guy was extremely rude. Do business with caution.
    - Jerod F.
  • A
    Called Paschal's emergency number and the crew came out (very nice and very helpful) and said the exhaust fan had broken ( picture two very sad, very shocked, very cold senior citizens freezing in their house), It's Monday now, and we are still waiting to hear from somebody who can make this right. We called in and are currently waiting for the owner to call us back. We have been Paschal customers since 2006. Now we get to see how the company looks after its customers. Will keep you posted. I will gladly update this review with any good news I get, if I haven't frozen to death. Update as of 11/14/2017: Punctuality: B there had been a bad storm and Paschals had a lot of calls. They did the best they could Professionalism: A+ Paschal's had trouble locating the part, but they really kept at it. Trane said about two weeks to get the part. Paschal's said that was totally unacceptable and they kept at it until they found a part in Wichita. They overnighted it and fixed the issue the very next day. Awesome!
    - Susan A.
  • A
    Excellent - Paschals did an outstanding job of diagnosing and fixing our issues. They redid all of the ductwork on the second floor, removed the old AC/furnace unit (which the prior vendor had rigged a bypass on, to attempt to fix the issue), and replaced it with a Trane unit. They repaired the AC unit on the first floor, and adjusted some of the ductwork in order to make it function effectively again. They worked with our city inspector to make sure that all of the work passed inspection and was done to his satisfaction. When we continued to have issues with the way the second floor unit functioned, Paschal brought in an insulation company to add insulation and install longer baffles to manage airflow. Everything now functions perfectly - and we are extremely satisfied.
    - Dean J.
  • C
    They came out the next day for non-emergency in season service. The tech was polite and engaging. The tech was sloppy and unprofessional. Here are examples: - He had to remove 6 screws to access the front of the air unit. He replaced 3, the other 3 were left on the floor. The panel was left loose. - He had to remove some foam insulation to access a part. He handed me the insulation when completed and said he could not get it back on. When I looked where the insulation should have gone, he left a tube off when installing the replacement part. Rather than remove the part and properly install, he ran the tube through an inspection window which prohibited the insulation from being installed. - About 2 hours after the work was done, I heard a hissing from the unit. I went to check it and the part had frozen solid. It was leaking coolant. He came back out that day to correct. He stated he was worried the gasket was not seated right. I have heard of many good experiences with Paschal but this was not one. Not sure I will give them another chance.
    - Wes G.
  • A
    They were here when they said they were going to, I let them know upfront we were going out of town and needed it done before then and they were very responsive. We have a service agreement with them. They ordered the part we needed, and came back to fix it. Very nice, and polite workers.
    - Judith K. W.
  • A

    I had several companies give me estimates and reviews of the work needing to be done.  It pays to do your homework and while most homeowners don't know a lot about their heat and air, I was a fast learner.  Air Control was professional and prompt.  They were patient in answering all my questions so I could determine what work really needed to be done.  My upstairs a/c was never good even when it was working.  Finally after 6 summers, the outside compressor went out.  While one company did come to the same conclusions, they also wanted to change several things that I determined really didn't need to be changed at this time.  I think Air Control not only offered me a far better price point, they also talked me through why doing the other work was unnecessary.  I am a big proponent in not fixing something that isn't broken.  Air Control was professional, courteous, knowledgeable and like I said prompt.  My old company finally got back to me after a week and in that time Air Control had already done the work.  I am very satisfied and would highly recommend this company to anyone. 

    - Elizabeth F.
  • A
    Outstanding!!! Called in for service and the responded within 2 hours. Had it repaired in a few minutes which was a blessing as I had surgery and the heat was unbearable! Truly the best HVAC service I have used, and there has been several!
    - Terry C.
  • A
    they went our of their way to come asap and came the next day at 7:30 at night.  found the problem very quickly and fixed it quickly  aappreciated them going out of their way to come as soon as possible.
    - Joan M.
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HVAC Contractors in Bentonville

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