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Auto Service reviews in Bentonville

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  • Worst almost buying experience I have ever had! Put money down on a car on Saturday 4/16/2016. The car was making a noise by the alternator so the salesman said if you put some money down on it today we will fix when our mechanic comes later today. So I did. Needless to say as of 4/20/16 the car was still not fixed. That worst part is every time I called them to ask if the car was ready I got told a different story by them. It was always something else wrong then what I was told the day before 1st it was an alternator (which they said they replaced then the next day said they didn't replace it), 2nd water pump (same story as alternator), 3rd power steering pump (again same story). So finally on Wed 4/20 I went to their "Dealership" to get a refund. When I started questioning the salesman about why I was being told a different story every day he said he was sick of dealing with me and to get out and to come back Thursday to talk to the owner. When I said NO he tried to grab me by the arm to pull me out. at this point I had not gotten loud, I was just asking why I keep getting lied to every day. I suggest RUN away from this "dealership" they do not care about you. If you don't believe me read all the other reviews. Thank you Have a great Day 
    - austin p.
  • I stopped by Best Collision for an estimate to repair a dent in the back bumper of my car.  Another car backed into it in a parking lot and drove off without as much as an apology.  I was happy with the estimated price and the condition of the Best Collision office.  I sent the estimate to my insurance agent, and everything went well.  They fixed the car in the amount of time they promised.  I didn't notice until I got home that there was a slight difference in color of one of the rear panels they replaced.  I took the car back to Best Collision the next day, and they sincerely apologized and promised to redo the paint.  I dropped the car off the next day, and they fixed it as promised.  It looked good as new.  I have since taken another car to Best Collision for hail damage to the hood.  They fixed it on time and on budget.  Overall, I'm happy with the service Best Collision provides.  My only complaint was they didn't match the paint very well the first time.  I wish I didn't have to notice the problem myself and return the car to Best Collision for a re-repair.  But other than that, they have always been very friendly, and they want to make sure the customer is happy.  I would recommend anyone to use Best Collision.
    - Seth M.
  • They didn't fixed it. They charged me too much and they didn't know what the problem was. I have to take it somewhere else. They were friendly enough but they didn't know anything like they're not an auto mechanic. I spent 600$ but they couldn't fix it and they didn't care.
    - DesRae R.
  • American Transmission of Pinellas Inc
    4301 49th St. N.
    St. Petersburg, FL 33709
    727-527-5741
    Person dealt w/: David (last name
    unknown)
    On Monday, 04/28/14 took my 96 Jeep
    Grand Cherokee Laredo to American Transmission of Pinellas Inc.
    located at 4301 49th St. N. St Petersburg, FL Spoke w/
    David about a leak. My Jeep was running and shifting okay, but there
    was a leak.
    04/29/14, charges would be $1843.16,
    claimed leaking in five (5) different places. My reply, would have to
    get back to him.
    04/30/14 went in for written estimate,
    (though marked on estimate that I didn't want one) 04/02/14 called to
    see if it would be ready. Told, work was completed, but wouldn't
    start. Stating there was a ?chewed up crank sensor.? Informed
    would cost me $125.00 per hr plus parts, to have ?someone? come
    onto his lot to find problem.
    Stated, seemed he was giving me the
    run around, mainly because he didn't contact me to tell me there was
    a problem, and that I would not engage w/ his aggressive behavior.
    Also, I felt, I should not be held liable for any further charges.
    Called back 04/03/14, David stated I'd be charged for ?whatever it
    took? to get running, that he was giving me a lot of ?free
    service.? Stated I wouldn't engage in his aggression and had to
    hang up the phone. Never gave consent to do further work.
    Called 05/05/14 at 5:25pm asked to call
    him. Not able to return call within 5mins, working next day during
    business hrs. Message left 05/06/14 @ 11:33am, stating car was
    finished.
    Afraid to retrieve car alone, asked
    cousin to go with me, arrived at shop @ 5:25pm 05/06/14. David
    informed me that Jeep was running but, Windshield Wipers not
    working. Additional ?blown? fuse on passenger floor near fuse
    panel. Stated I didn't want to take off of his lot until the wipers
    fixed and working. David snapped, that I would be charged a ?storage
    fee? if I didn't make payment right then and take the Jeep.
    Now understand had 72hrs before I
    should have been threatened w/ ?storage fees.? Also now
    understand I could have gone to the courthouse w/ a complaint. I
    didn't know this fact at that time. As soon as drove off lot, was
    shifting poorly, reeving to 2500RMPs before shifting into 2nd
    & 3rd gear. W/ rough and ?cluck? downshift, from
    2nd to 1st gear. Parked and put piece of cardboard under
    transmission. By morning there was a ?half dollar size? spot
    where it's leaking.
    Accused by David of creating starting
    problem myself. $2500.+ work done on Jeep, personally preformed in
    June of 2013 when I purchased the vehicle.
    Charged additional $171.10 for crank
    sensor part, and labor to fix the starting issue. Afraid to go back
    to pick up relays for the wipers. Even though he offered to install.
    Neighbor went with me. I requested to only retrieve relays.
    Asked for invoices, parts that were
    supposed to have cost $1000, and asked for the old parts. David
    stated he did not have to provide me with that information, or the
    parts. ?Parts were thrown out,?
    is what he stated.
    Worked on transmission myself 3 times.
    Twice replacing pan gasket, and tapping out a hole for a drain plug.
    My transmission had a series of numbers on lower front of housing.
    Transmission now installed dose not have numbers, and has a
    completely different pan. Without a doubt in my mind, this is not
    transmission that was originally in my Jeep when I took to American
    Transmission. Now a forward surging when put into drive, found more
    blown fuses. Stereo and cigarette lighter plug didn't work.
    Determination, Neutral Safety Switch
    leaking. Cannot determine if pan is leaking until this part is
    replaced. No shop will put anything into writing, fear of being
    caught up in a legal matter. Jeep still not shifting correctly.
    Disputing charges w/ my bank, and
    filing complaints due to treatment, work that was not authorized, and
    the fact that is is not the transmission that was in my Jeep when I
    took it to American Transmission. Total charges $2014.71. Leaking did
    not necessarily warrant a rebuild, but David stated transmission was
    ?worn out.?
    I have been to five (5) different shops. All stating that there is still a problem, but no one will put anything into writing. Took to another shop not telling them what happened, but that I just needed an estimate. Again treated rather poorly having manager trying to bring up other repairs that needed done, when I was just trying to get an estimate to fix the transmission. He would not move forward with a written estimate (even though their company offers "free estimates") unless I paid a $99.00 charge. I did however get him to write out a "hand-written" estimate in regards to the cost of replacing the "Neutral Safety Switch." Quote for $130. for part & replacement. I went to Napa and bought the part for $12.22 instead. I would rather "void my warranty" w/ this transmission shop somehow figure out how to fix myself or have someone make the adjustments. 
    I will stand my ground on all statements written here. Even though I am being lied about by this company, all statements are true and correct to the best of my knowledge.
    - Susan H.
  • I have done business with Frank Fletcher for 9 years. I never felt like they were taking advantage or performing work unnecessarily. In 2012 I bought a new CR-V. It's been great!! I've had a few issues covered under warranty. They even gave me a loaner car a few months ago for 2 days while they addresses a heater issue I was having. I can't say enough good things.....wouldn't want to do business with anybody else.
    - Elizabeth H.
  • I was in Wichita visiting and had to find a mechanic. Found them on Angie's list and all reviews were positive. They got me in right away and fixed the problem in a single afternoon. Their costs were reasonable (I checked with my mechanic at home and found that his charges would have been comparable). When I went to pick up my car, the owner himself came out to make sure it was running correctly and to thank me for giving them a chance.
    - Marla B.
  • They were fantastic. They even drove me for like three days to work which was a town away. I don't know how I would have gotten to work if they hasn't have done it. That was above and beyond what they had to do. Plus they fixed the engine and I've had no more issues with it.
    - Katy C.
  • The sales staff was helpful and professional.  Making me feel comfortable while making a big decision.  They made it as easy as possible and worked what I thought was the best deal for the cars I wanted.
    - Courtney K.
  • Staff is very helpful. Takes a long time to get things done so be prepared to wait at least an hour and half. I haven't had any trouble with them. Window tinting turned out very nice and makes a big difference in the amount of sunlight coming in.
    - Janet W.
  • I've been using Ozark for years. I don't even think about going elsewhere any more. I just checked google maps and discovered I travel 20 miles, one way, home to shop. They nearly always get it right the first time and it they don't, there's never been any argument about doing whatever it takes to make it right.
    - James C.
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Auto Services in Bentonville

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