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Hardware Store reviews in Benton

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  • I have already paid them to buy it, build it , and install it.  The poor installation left a gap in the double doors that allowed for rain to get into the doors.  This caused the doors to swell, and I couldn't get the doors to open after it would rain.  I had to call and call and call before I finally got someone to come out.  It took four weekds before someone showed up.  They showed up unannounced and looked at it, told their boss it was fixed, and left.  I went out to the barn and the doors were still stuck shut!  I had to have a third party contractor come out and fix the issue.  There is also a structural issue with the barn.  I put a heavy piece of equipment in the barn and the floor buckled due to a lack of support under the floor.  The warranty, of course, has just expired, so they won't do anything about it.  It was like pulling teeth to get someone to come out to get the doors fixed and now they are just pushing me aside on the floor problem.  The warranty should have nothing to do with the structural issues for the floor.  I paid good money for the barn and they should fix their errors to keep me as a customer.  I am now going to have to hire someone to come out and pull up the floor and install the support beams for the floor that should have been installed in the first place.  They were real nice and friendly when I came in to purchase the shed, but after I paid for it, they just didn't seem to care about customer service or being bothered with anything.  They just kept putting me off and telling me they would get to it some day.
    - Henry L.
  • It is a nice store - lots of stuff and fun to look at Christmas decorations, housewares, etc. I got what I needed quickly with the help of sales people directing me - they all seem to know where stuff is, which is nice in such a large store. One older black guy - wish I had written down his name, maybe Jim -- really went out of his way to help - I had bought single filters of each size based on the wrong price because I had read the wrong sign, and he led me to the desk to exchange them and went back to get the alternate. He got a phone call or walkie-talkie call while he was helping me and told them he was with a customer and would call them back (making me the priority - good service, and appreciated!). The store isn't as close to my home as some competitors, but it is near my hairdresser's, so I think I will try and go in there more often when I am out that way.
    - Sandra H.
  • unknown
  • He arrived and began working on them. He was done with both doors in just a few hours. I am pleased with Lowes and how supportive they were with me. I recommend them.
    - Pat E.
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Hardware Stores in Benton

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