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Car Dealership reviews in Benton

  • F
    Called immediatly after purchase when we arrived home  to relay that it had issues. It wouldnt shift into 4th gear, wouldnt go above a certain speed, etc. Gilberts wife was who took the info. Said she couldnt do anything and would call her husband. She called back and said they could not refund or exchange. They said you bought it as is. Its yours, theres nothing we can do for you. 
    Who bought it:
    A 22 year old college student who took out a loan to be able to purchase this car.
    Before we bought it:
    It was advertised on Craigslist as being in good condition. We have pictures to prove it. It was test drove once with Grandfather as the passenger. Looked under the hood once to see if we could see anything obvious. Gilbert never relayed the issues even though he knew what was wrong with it. 
    Also, Gilbert did not disclose that he had taken it to a mechanic (we found his mechanic paper with the number on it and the words "shudders when shifting and trans issues" written on it. It was stuck between the passenger seat and the middle console. 
    When a customer tells a mechanic what the issues are, they write them down on this ticket so that they know where to start to look.  Point is, Gilbert had taken it to a mechanic and he knew he was selling a lemon.
    After we bought it:
    Tried three different times to resolve this issue with him. He refused saying he did nothing wrong and that he only made 500 dollars off the car. He said that since "the guy that came with Kamerin (His 70 year old grandpa who had been a mechanic in the 70s for a few years) that they should have seen something and they didnt. That Kamerin bought it as is. There is just nothing he can do. 
    - douglas w b.
  • A
    Enjoy dealing with Landers in Benton.  They have a good sales team (specifically Butch) and service department.  They did a good job with some work we had done and we'll probably use them for all the maintenance on our new vehicle.
    - Todd B.
  • C
    I bought a 2012 Toyota Tacoma from Landers Certified preowned program (it only had 6800 miles so it was basically new). By the time we finished all the paperwork for the sale the place was closed and it was dark outside so I didn't have adequate light to look the new truck over for any issues. When I got it home I noticed that the trailer light receiver (a part of the factory towing package) was broken. I immediately called my sales person to see if this could be remedied and he said no problem. The vehicle had been owned previously by a smoker so I was already planning on going back to have them run the ozone generator in the truck to take the smoke smell out. 
    Due to my work and school schedule, I wasn't able to take the time to go back up to the dealership to remedy these two items until I was ready for my first oil change - approximately two months after the purchase date.
    By this time I had also noticed a couple other pieces that were missing (a rear mud flap and a small plastic piece of the frame rail/steps). Either of these items could have been stolen from my truck during that time but I know they didn't fall off from anything I did. 
    When I got to Landers, I pointed out all of these issues to my salesperson who refused to attend to any of them - including the trailer light receiver he had promised to fix. He said that since more than 30 days had passed, he couldn't fix it - Landers policy. None of these items are a big deal in the long run but it bothers me because Landers brags about their certified pre-owned program touting all the inspection points and yet something as blatantly obvious as the trailer lights gets over looked (and possibly the missing mud flap and frame rail piece as well). It just makes me wonder how serious they actually are about their inspection process. If something obvious gets over looked, what about the inner workings of the engine and drive train?
    But more importantly, I felt like my sales person was very shady. He never mentioned to me at any point that there was a time limit on the repairs. I suppose it's fairly typical of salespeople to be your best friend until the moment you sign and then want nothing to do with you. To me, it's just not very professional. The part would have cost them pinnies and they could have kept a promise to a customer and created some loyalty. Instead they made me never want to buy from Landers again. 
    The truck is great (it's a Toyota). I'm not saying the place is full of crooks, I'm just saying it would hurt to have some good old fashioned customer service. I'm sure I could have raised h*** to a manager and gotten my way or at least a discount or something but I don't think people should have to fight for something they were already promised. 

    - Jonathan S.
  • D
    - Scott O.
  • A
    - Chantelle L.
  • A
    Overall it was a great car buying experience!
    - Jamie S.
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Car Dealerships in Benton

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    17200 Chenal Parkway Suite 300 P.O. Box 142
    Little Rock, AR

    19863 INTERSTATE 30
    Benton, AR