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Septic Tank Cleaning reviews in Bella Vista

Real People ~ Real Reviews ~ Real Results

  • Not knowing anything about a septic system myself, the gentleman that came to the house (Jon) was very patient with me and all the questions I had. Very informative and professional. Offered great advice for future maintenance. I would highly recommend BBB Septic!
    - Tim B.
  • The work was done by Raymond with Allied Plumbing and he was polite and knowledgeable and the part of the yard that had to be dug up was left hard packed and appeared disturbed as little as possible. I would highly recommend him and Allied to anyone!
    - Jeri J.
  • We recently bought our home and had no record of where to find the septic tank or when it was last pumped.  Rachel in the office answered countless questions for us with patience and professionalism.  She even accessed the county plans to help us locate our tank.

    The service staff were prompt and efficient.  They were knowledgeable and gave us good maintenance advice.  We would highly recommend BBB Septic, and in fact, have already given their information to our neighbors.  Working with them has been a very positive experience!
    - Robert M.
  • They were on time and very efficient with the work they had to do. They were able to put a tracker down the toilet and thus able to locate right where the tank is. It is 3.5 feet down so they brought in their excavator, at no extra charge to dig down to the tank, it is an older tank so it does not have the separate line that is sometimes used for pumping. Once done they put the dirt back and did an a great job of smoothing it out and really making it look good. They also inspected it and let us know what may need to be looked at in the future.
    - Samantha H.
  • After we had the holding tank for our septic system pumped out, Cory inspected the pump and determined that it was burned out, which I had suspected. He came the next day to install a new pump with a higher horsepower rating. When removing the old pump it was apparent that there was a great deal of pressure in the pipe. Since our house is quite a drop below road level, this was not surprising. With the new pump installed it was apparent that something more was involved as the pump could not handle the pressure being built up. With help from the previous owner of the house, Cory found a connection where the wastewater pipe had gone to the leach field distribution box. By opening the valve to the lateral system a good flow of wastewater was established. Cory determined and I agreed that the problem was with the Village Wastewater system, but that the original lateral system would work fine for many years if needed. I had Village Wastewater come out the next day and found that their system would require a pump that would push the wastewater uphill for a further half mile to their mains. This excessive distance is undoubtedly what overtaxed the original pump that had been in use less than 5 years. Two men from Allied came out the next morning to see if I wanted them to find a stronger pump to connect to the city system. I showed them what Cory had done to solve the problem and confirmed that the city system is not actually a sewer system but only handles the wastewater overflow from our septic tank. With this information in hand, I decided to stay with the solution Cory had come up with as this will be trouble free for many years as opposed to the city system that is likely to burn out pumps every few years. 

    I was very satisfied with Allied and with Cory's problem solving to come up with the best long term solution for us. 

    - George R.
  • BBB pumped out the wastewater holding tank for our septic system. We had another company working to replace the pump, but their truck wasn’t strong enough to pump up the two and a half story grade from the back of our house. This wasn’t an easy task as it’s quite a distance and well as down a steep drop. When I called BBB, they said they would get here as soon as possible. They came in less than an hour and had the pumping done quickly and professionally. While I had agreed to an extra charge due to the distance and difficulty of the job, BBB only charged me the minimum of $210, which was greatly appreciated. I definitely recommend BBB to anyone with septic or sewer problems.
    - George R.
  • Prior to the service call we had several phone calls asking questions so that we understood what needed to be done. They were very courteous and extremely helpful. I was concerned that we would have issues with the service because of the rocky terrain and slope of our back yard, but they came prepared and did an awesome job.
    - Jazmynn C.
  • We hired the company to clean, pump and repair our septic system. They estimated that the problem was due to a broken line from the septic tank to the leech field and had us dig up the line (versus having a crew of four and two days for them to do the work). It took my husband 20 minutes to dig up the line and find the broken pipe. The crew returned the next day with a crew of four men who stood around smoking. Their "repair" was to replace a piece of PVC and then stuff garbage bags (which they asked me to provide) between where the PVC entered the tank and the opening to the tank so dirt wouldn't wash back into the tank. I told them that was not an acceptable fix and sent them home.
    We hired another company to come in and fix the issue. I would not recommend this company to do any work at all. Unprofessional behavior and substandard work.
    - Donna H.
  • First, we had moved into this house recently and, not knowing how long it had been since the septic was service, thought we should have it pumped to reset the clock. Our driveway is steep and the tank is maybe 80 feet behind the house and further down the slope. Being new to the area, we called several septic tank vendors including a couple on Angie's list. We were told and quot;not enough lineand quot;, and quot;addition $ for mileageand quot; when office was and lt; 10 miles away, and quot;not enough pressure for uphilland quot;, and quot;extra charge for and gt;50 feetand quot;, etc. We kept looking, doing a web search, then a Better Business check. I am so glad we did because I've just added a great business to Angie's list!
    I talked to Jennifer, of the husband/wife owners. I gave her our address and described the lay-of-the-land. She said: and quot;No problem, We live and work in Bella Vista and hills with steep driveways are normal.and quot; She also said had more than enough line (think she said 200 feet!) so not an issue or an extra charge. We discuss pricing and based on 3 full baths, she estimated tank size and quoted $180 while some others quoted over $300 after all their $extras.
    On the day scheduled for the job, they called an hour or more before our appointment to say were running a little late. Even so, they arrived not long after the original time. Before they started Jennifer discussed an issue - they had stopped to fill up with gas before coming to our house. While the drive was not an issue, some gas was leaking from the gas cap area onto the drive and she didn't want runoff to damage plants. She ask if they could return after emptying the truck's septic storage which would raise the back side and prevent gas leakage. We are retired, so that was no problem and we appreciated her caution.
    Upon returning, we learned they were very familiar with our house and gave us some history. This system pumps water waste UP the steep hill to the large front lawn so that the water disperses over the lawn. The original builder put the pump into the septic tank, which put the large and expensive pump at risk, among other issues. Based on their recommendation, a previous owner had installed a separate septic tank that fed only waste water into the original tank/pump. It is now a better system with much more capacity then most 3 bath homes.
    They answered all our questions about the system, how to maintain, etc. Jennifer referenced their website which has information on septic care and I found it very informative. They also honored the original $180 quote even though the additional capacity required more pumping and we would have understood a price increase. Obviously, our future price will be more and they told us how they would have calculated for our capacity. While in the $300 range it would be based on capacity and not miles from the office or feet of hose! They told us the tank had been pumped about 3 years prior and with standard use we should plan on about 3 years between service. Having moved from city sewer system with a monthly fee around $35, we will smile the next time we call them!
    We will be using State Line Septic in the future and would not hesitate to recommend them - even if it took me a while to do this review!
    - D D.
  • We originally called out Mr. Rooter to investigate why waste water had flooded part of our basement.  They found the cause to be a clog in the drain line leaving the house.  They said there was a bad piece of pipe in the line.  We also asked them to pump the septic tank.  They dug everything up, replaced the septic tank, but they did NOT replace the bad piece of pipe.  Our basement flooded two more times after they completed their work.  Finally, they came back out two weeks later and replaced the bad pipe.  They didn't charge me for the pipe fix, but I wasn't interested in paying if they did charge considering the pipe should have been fixed while everything was dug up.
    As far as the employees, there was quite a bit of discontent between the plumber and the owner.  I received an earful each time the plumber came out alone.  Not really something I was expecting from a franchise level company like this.  The third time my basement flooded, I called and spoke with the owner of the local franchise.  He explained to me how several of his workers had quit.  It took almost a full week for Mr. Rooter to get out to get and finally fix the pipe that was the original problem we called them on all along.  Needless to say, it was more stress than I expected it to be.
    - Scott T.
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Septic Tank Services in Bella Vista

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