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Car Dealership reviews in Batesville

  • B
    Mark Martin Automotive

    Like I said Ken was great! Unfortunantly the day I had an appointment, Mark Martin and his wife came in to the dealership to get her a new Kia. Ken had to run off I'm assuming to help the Martin's and pawned me off on this kid named Brandon. I was okay with that, but still thought it was kind of tacky to do that to me. Anyway, Brandon took me to one of the negotiating rooms and we started talking about financing/application, etc. . . I told him I was already pre-approved so he jumped right into the negotiating. We agreed on the price of the new car and started talking about my trade in. It was $1000. lower than what I anticipated and told Brandon if they could get me a Red Soul and give me $500. more for my trade that I would buy the new car. Well, he went away and came back some time later, kindly flung this peice of paper with the numbers written down on it and I said. "You guys can do anything you want with these numbers can't ya". It didn't quite look right to me, but he assured me that they had given me the $500 extra that I'd asked for and told me the car would be ready for me to come pick it up the next day by Noon. (They did have to pick it up in Oklahoma City, OK), so I said okay and went home. The next day Ken called and asked me if I could come down and get the paper work done before Noon, I agreed and went down there. I parked and gathered up all the stuff from my truck expecting to put it in the new car. Ken met me in the front of the Kia Dealership and I asked him where to car was. He said its not here yet. Well I was kind of shocked and disapointed and turned to go put the stuff in my arms back in my old truck. Ken said he was sorry and went back into the dealership. I went and got him and said lets just go do the paper work. So I don't think Brandon told Ken what he had told me about delivery. We had to go to the Main Ford Dealership which was just across the parking lot so I could "visit" with the financial man, Mark Harris. So I get in there and Mark says, So what kind of price did ya'll talk about? Which kindly freaked me out and I asked him if he didn't have a copy of Brandon's sheet of paper with the numbers on it. He said NO. . . . and then shuffled threw the folder and looked in the computor. He must have found something because he printed it out with a whole lot of other forms. As I'm looking down the list of numbers I noticed that the trade-in amount was ONLY $400 not the $500. dollars that Brandon and I discussed and he ASSURED ME that it WAS $500 more the day before when I said I would buy the new car! I told Mark what Brandon and I discussed about the trade in price, etc. . . . . I realize that it's only $100, but it was the principal for one thing, I felt like Brandon LIED to me about it, plus $100 is a $100! Mark got on the phone and paged some one else and explained breifly what was going on and that person agreed to the extra $100. What did they think? I was just going to let that slide? I think that's why when you mention "Salesmen" in general people just cringe.
    At any rate. . . . I liked Ken alot, Did not care for Brandon or Mark H because of the way I was treated. I Love My New

    Soul and they did go and retrieve it from Ok City! I still have to take it to Mark Martin Kia Service for my 1st Free oil change @ 3000 miles and that will be my first contact with them.
    - Mary G.
  • A
    Stanley Wood Cadillac
    Friendly, knowledgeable, and efficient Service Department. Positive experience every time.
    - Vicky C.
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Car Dealerships in Batesville

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