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Lawn Care reviews in Austin

  • F
    TruGreen
    It was a national company. I had not used their services in two years but they still kept calling me and asked me about if I would like them to come back but I could not do that. They were supposed to come out, I called up and they said they would come within two days. I waited for a few days and no one showed up. I called up again and they said their technicians were real busy. They would get them out the next day. The next day they did not come out. When we probed on the tenth day, it turned out that the technician was on vacation in Texas. I ended up having ten trees cut down and they were full-grown trees, it took a long time to grow. Fifteen years invested in them, took separate staff, properties on the road. They apologized and they said they had a new system but it was just a negative experience. They said the supervisor would come out but no supervisor came out. When they did come out initially it was real good because something happened. Be real specific if you want to use them. Maybe that was one particular technician and the services that were required because we were dealing with chemicals and you have to spray up high. I could understand the need to have a qualified technician come out and do that. But if they couldn't’t do it, they should be honest and upfront and say it would take a week or two. Maybe they could get somebody else if it’s that severe. They were reasonable in terms of price. They were real polite in terms of professionalism. I would not recommend them.
    - Teresa K.
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Lawn Care Services in Austin

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