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Satellite Tv reviews in Vestavia Hills

Real People ~ Real Reviews ~ Real Results

  • As always, the service from MLN, Inc./Hook Me Up was excellent.  James assisted our new ISP with the installation of our internet service.  He is very familiar with our custom home wiring design and network (set-up by MLN, Inc.) and he provided a seamless integration of the new service with our existing home network.  James is extremely knowledgeable and professional and he ensured that everything was functioning perfectly before he left.  We are always very satisfied with the prompt, expert service from MLN, Inc./Hook Me Up and we highly recommend them.
    - Mark S.
  • I had been using Charter cable. When I called Direct TV to inquire about pricing & capabilities of service, i explicitly and specifically asked the sales rep, "Will I be able to watch one channel and record another channel on the VHS machine with Direct TV like I can with Charter cable?" She said, "Yes."
    When the two installers came to install the Direct TV system, I asked them the same question before they started. They also said, "Yes, you will be able to watch one station and record another station on your VHS machine with Direct TV."
    After the installation, I noticed that the service men had not connected any VHS players to Direct TV or the TV's. I asked them to do so and show me how I would watch one station and tape VHS on another station. Both men said, "You can't do that with Direct TV." I played back the tape recording of them telling me I could do so that I made before they started. They ran for their truck and peeled out of my driveway. 
    When I called Direct TV and said I wanted to cancel the order because I had been lied to repeatedly, I was told there would be a penalty of over $300 to cancel. When I asked for the DVR which was to be free part of thee package I ordered, I was told that since I did not have the DVR delivered at time of installation it would now cost me $100 plus a monthly service fee. [I did not have DVR delivered at installation because I was told I could record other stations on my VHS equipment.]
    Numerous times I contacted Direct TV and their headquarters. Each time I was told, We're sorry you misunderstood." Nothing was ever offered to make up for the fraud and deception. 
    In the future I will get a detailed contract with any questions I ask and the answers given printed in the contract. I will make a representative from the company sign the contract agreeing that the answers are true, and the penalty if I have been given any false or deceptive information will be that the contract will be null and void and the company will have to restore my property and former service to the condition before they did any work.
    - Carlton W.
  • We've been using them for about a year. We pay them monthly. They have many, many, many more channels included in their basic package than the company we were using. Their HD channels are not separate channels and there is just one channel if the HD is available. They have actually called us several times to tell us about new packages that we could sign up for to save money.
    - Elizabeth F.
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Satellite Tv Providers in Vestavia Hills

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