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Hvac Repair reviews in Tuscumbia

Real People ~ Real Reviews ~ Real Results

  • Fuller came out fairly soon when called. However, the technician only re-lit the pilot but no determination was made of the reason for the pilot going out to start with. Pilot went out again 3 days later on the weekend and Fuller came out again. The technician attempted to relight the pilot but it wouldn't light. He said someone would come back on Monday to look at it. Technician came and determined that a thermocouple was the problem. He indicated that it would need to be ordered and should receive it within a few days. He said the installed cost would be around $250. Fuller did not call to tell us whether the part had come in. We had to call them several times only to find out each time that the part was not in yet. After two weeks, we called a different plumbing company who came out immediately with the part needed and repaired the water heater for $90. It has now been 4 weeks since we first called Fuller and we are still waiting for them to call us to schedule a repair with the ordered part. We don't know whether they even ordered the part we needed or whether they got the part but never called us to schedule a repair. There has been no contact with us from Fuller. What we do know is that we got the work done cheaper and faster by another plumbing company, Fuller has not followed up with us on this repair willing to leave us without hot water for 4 weeks with no contact from them, and this experience is very similar to a couple of years ago with Fuller where we did without hot water for two weeks while they "waited for a part to come in". Fuller needs better parts suppliers or purchasing staff if they never have the parts needed or are always waiting for parts to come in. Anything else would simply say that they do not care about me as a customer.
    - John H.
  • No one lived in my house at this time because a tenant of mine had moved out and I was getting ready to sell the house. My realtor told me to have the Air Conditioner checked out to make sure everything was working correctly. So I called Fuller Heating, Air Conditioning & Plumbing and they sent Sebastian out. When he came out he said he looked at my house and had been interested in buying it. He checked my Air Conditioner and said that nothing was wrong with it and that it was in great condition. He said there was a problem with my heating system. He called his boss to come out and he agreed that nothing was wrong with my Air Conditioner and that I had a problem with my heating system and needed to replace it. They put a new heating system in and gave me a 10 year warranty that would only apply to me and wouldn't pass on if I sold the house which I didn't understand but didn't complain about. I came back to Alabama to do more work on my house in the beginning of June and the system was completely frozen and covered in ice so I called Fuller back out to see what was wrong. The tech that came out said nothing was wrong and that someone probably left the system turned up too high so he took care of the problem. A couple days later we were finishing up some painting upstairs and noticed it was hot up there. The Air Conditioning was not working upstairs so we called Fuller out again and the tech this time told me there was a lot wrong with my AC and they could get it working but had to put some money into it. He said to give him $200 for Freon. I told him that I had several people from his company look at my Air Conditioner several times and they had all agreed that nothing was wrong with it. He did not agree with that. I told him I wouldn't be giving anymore money to his company and to tell his boss I would be contacting Angie's List. I feel like they took advantage of me and sold me the heating system because it was a lot of money. I had originally called them to have my Air Conditioning checked, not my heating system and they ended up selling me on a new heating system and thermostat!
    - Doris S.
  • I love them. I have no complaints whatsoever. I would recommend them. I have a service contract, but I still pay a percentage of the service call at $74 and they take it apart and put it back together. It was great.
    - John D.
  • They were very polite and responsive when I called back about the pipe continuing to leak and came back out quickly to make another repair.  The second repair still leaked after it was completed.  I called a third time and asked for a different plumber who came out and made a good, permanent repair that did not leak.  Each time I called, they were pleasant to talk to and very responsive, but it did take them three trips to get my water leak repaired properly.  I will use them again for plumbing needs and would recommend them.
    - John H.
  • I am a little frustrated with Allen's right now. The first guy came out and replaced a circuit board within the unit. Then, about one month later, another guy came out and told me that I needed a new central unit. After I had just paid for a repair, they tell me I need a new unit! I am going to give them the benefit of the doubt, and be fair. I think though, the first guy should have caught the problem. Allen's did say they would give us a discount for the new unit. They are really good about getting you in, and calling before they come. They do what they say they will. Allen's knows their business. I really don't have anyone else to compare them to.
    - steve c.
  • The service contract was free for a certain period of time. We had a few problems, so they gave us an extra year for free. The price is worth it, though. The price of the unit was also exceptional. They are very personable people. We will continue to use their services in the future and would recommend them to others.
    - Allen & Lorey E.
  • Everything went very well
    - Sandra A.
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    - Lori H.
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    - Sandra A.
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    - julie c.
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HVAC Contractors in Tuscumbia

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