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Home Remodeling reviews in Pelham

  • A
    SouthFace Renovations LLC.
    We had an amazing experience with SouthFace during our kitchen remodel. They repeatedly proved to be efficient, friendly, and accessible. We were kept updated throughout the project, even outside of business hours. Any problems, oversights, or mistakes that we noted (and there were very few) were corrected quickly and professionally. They even connected us with an excellent plumber when we suffered an unrelated problem. They were very patient with us as first-time homeowners and renovators. All our concerns and questions were met with kindness and support, and they reassured us everything would be fine���and they were right. It���s been about six months, and no problems have surfaced. SouthFace has our strongest recommendation.
    - KERRY S.
  • A
    Tub & Tile Solutions
    Todd and his team did an excellent job in helping us decide what to do and how to do it. The price was competitive and we trust them fully. We have already given their name to friends who are looking to do similar projects and we recommend them very highly.
    - Lee S.
  • A
    Chapman Plumbing
    Both services were great. They arrived on time, did the work professionally and quickly, and charged reasonable amounts for the services. I highly recommend them. Personally, I will use them for any future plumbing issues I may have.
    - Alan B.
  • A

    I am so very pleased with the work done by Renovation Crew. My kitchen was stuck in the late 80's,even though it was built in the early 90's :) 

    David McCormick coordinated everything for the renovation. He was accessible at any point that I needed him, and he kept me up to date on any issues they encountered. Total trust in his crew. They arrived on time and kept their work area as neat as possible. We had one hiccup when the wrong sink was delivered, and the granite had to be re-cut, but the issue was addressed quickly by David and the granite company-- and I may have even ended up with a prettier slab of granite!

    For any future renovations I have, I will call  David and Renovation Crew first, no doubt.

    - Karen p.
  • F
    The Neighborhood Maintenance Man
    Looks like we will be paying someone else to rip out the shower and rebuild it. 

    This person did not have any reviews on Angie's List, but he did have good reviews on Home Advisor. Regardless, avoid this person. 
    - Rita J.
  • D
    Banks Home Building Inc
    This was the only provider who charged for an estimate. It was supposed to include a sketch which I never got. After the initial appointment, I had to contact him several times for estimate.
    Compared to other providers, he showed no real interest in my business. I felt he was just gong through the motions to earn his fee, which was unwarranted. He had no helpful input or suggestions.
    I was very disappointed and felt ripped off. 
    I would not contact this company again for any work.
    - Joyce Z.
  • C
    Dream Baths Of Alabama, LLC
    The acrylic products are excellent. The crews who actually did the work were excellent. The owner, Charlie Thornton, was the source of multiple problems. 
    If you are ONLY going to use this company to install acrylic around a tub, or convert a tub to a walk-in shower, then you are good to go. Anything more than that, and you are in trouble.
    The original estimate was detailed and seemed fair. Charlie showed us pictures of finished bathrooms and they looked amazing. All of the tubs had acrylic skirts on them. Charlie assured us that bathroom #2 would have an acrylic skirt around the bathtub. We agreed that we would purchase the items we wanted installed, such as the vanity and bathroom fixtures. Charlie came by the house a couple of times with various crew members to check and recheck the bathrooms and to make sure he understood what we wanted. Bathroom #2 was challenging because it involved knocking down a wall to make the bathroom bigger. The game plan was to install a double vanity with a linen closet attached. We custom ordered the vanity and the linen closet. We felt like we made a good decision because Charlie seemed very detail-oriented. We put half down and waited for the work to begin.
    Here is where it started to fall apart. Charlie told us it would take a week to renovate both bathrooms. It actually took a month. In the beginning, his crew worked for a day and then disappeared for a couple of days, and then came back. By week 2, they consistently worked on our projects. 
    Bathroom #1 went fairly well. The tub was removed and an awesome walk-in shower was installed. The work was done well. Bathroom #2 turned into a nightmare. Turns out, the wall we wanted to have removed was a load-bearing wall. How in the world does an experienced crew miss that??? The wall needed to remain, which completely changed how this bathroom was going to be renovated. The custom-ordered double vanity now had to be installed as 2 separate ones, with one on each side of the load-bearing wall. The issue with the load-bearing wall changed the labor that Charlie's crew was responsible for. They did not have to demo a wall. They no longer had to install a pocket door. They did have to cut an opening in an interior wall for the linen closet. Due to OUR change in plans for the bathroom floor finish, Dream Baths no longer had to install a floor and did not have to install a commode in bathroom #2. I asked for a revised estimate to reflect the changes in the work, and NEVER received it. I asked for it 3 times in writing and each time was ignored. 
    Charlie also had a habit of calling me or my husband in a panic, telling us that his crew was at a "stand still" because we did not yet have paint or some item that was needed. His calls always came at the worst possible time, during working hours. When we talked to the crew, however, we received a completely different story--that they were not yet ready for the paint or a light fixture, and that we were fine with getting the items on our schedule. Given that Charlie was rarely on site, we have no idea where he was coming up with this stuff.
    When I received the call that the job was completed, I inspected the work and had some negative surprises. No acrylic skirt on the tub. Unfinished vanity in bathroom #2 because of missing pieces. This was not the fault of the crew, but no one had bothered to call us so that we could run by the supplier and obtain the missing pieces. I am finding this out  at 5 pm on a Friday afternoon, when the crew was standing around waiting for the check. The crew, by the way, had no idea what I was talking about regarding the acrylic skirt. Other problems: The vent in the bathroom #2 was never covered. Lights, mirror, and vanity were not aligned correctly in this bathroom. A can light was placed in the bathroom when the crew discovered that the bathroom door was hitting the existing light fixture--without speaking to us. That light is not illuminating the bathroom and was a poor choice. But now we are stuck with a hole in the ceiling.
    We paid more than we should have given the quality and the quantity of the work., We will not be using this company in the future.

    - Rita J.
  • F
    Case Design/Remodeling
    The owner and an employee came to my house to give an estimate.  I explained that we were finishing out an approximate 2400 sq ft area of our house.  We were taking it in small steps (and some large) in order to be able to pay for the project as we went.  We had HVAC installed already.  Our next step was to have the walls framed.  Then there would be many steps after that we would do perhaps on a monthly basis?.paying as we go.  No hurry but planning to complete project by year's end.  All of this was explained on the phone to the owner, I like to stress this point.  When they arrived, I explained where walls were to be built to create bedrooms, bathroom, closets, storage room, family and game rooms. However, the owner kept asking questions about the finishes that we wanted and other questions pertaining to jobs that were not to be included in this estimate.  After they took measurements, I was told that I would receive  an email within 10 business days with the estimate. Several months later, I have yet to see an estimate or receive any communication.  Which is fine, the project is rolling along wonderfully.  It will be completed in the next month or so. I get the feeling that they wanted the whole job, all at once.  I realize that they are a design company too and probably like big projects, working start to finish.  I believe their advertising claims that no job is too small? Or something along those lines.  It just would have saved us all time if during our initial PHONE conversation, I was told that perhaps they were not interested in just a framing job.  The owner was a very pleasant, well mannered man so I have resisted writing a review for all this time.  However, Angieslist loves to send reminders about writing reviews.  After all these months, I guess it still really irks me that I wasted my time meeting with these guys and then was left hanging.
    - Andrea M.
  • A
    Banks Home Building Inc

    It took about 8 weeks. which was longer than I thought it would take.  However, the work done by all involved was excellent. The work site was cleaned at the end of each day.  All the plumbing worked properly and I have not had any problems.

    Kudos go out to the guy who installed the tile.  Everyone who has seen the finished bathroom wants to know his name.  

    I was pleased that the budget was monitored and I was informed when any decisions I made would exceed it.  To me Banks Home Building is a trustworthy company.

    - Pamela H.
  • A
    Professional Surface Restorations
    I called Tony on a Friday morning and he called me back immediately and scheduled a visit the same day to look at the two bathrooms that needed restoration.  The tubs are 40 years old but in good condition apart from losing their sheen and being yellow and avocado green.  The tiled wall was green and white that was out-dated.  Tony explained the procedure and how long it would take, how to care for them after the spraying and gave me some soap to clean them with.
    He arrived  promptly the following Wednesday at 9 a.m. and started the prep work.  It took two days to complete both bathrooms. He worked until the late afternoon-early evening. He was very tidy and cleaned his work area and the bathrooms when he left.  He said that if there were any problems, I only needed to call him. 
    I was very pleased with his professionalism, knowledge of the product, his respect for my property, and excellent work done.  I would highly recommend him. I'm attaching the photos of the before/after of the one bathroom where he sprayed the walls and the tub.
    - Jane M.
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Home Remodeling Contractors in Pelham

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