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Cleaning reviews in Pelham

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  • I finally have the same team (5) coming each time. I feel that this is very important for consistency. I still think that some things are not done is it looks like "It doesn't need to be done" for instance, I do not believe that on 10/20/16 my kitchen door was mopped & it really needed to be mopped. I think it was swept really well but it needed to be mopped! In my opinion, mopping is a necessary & essential part of keeping a house clean & I expect it to be done each & every time I pay $ 165 to have my house cleaned. This has been an ongoing issue since I began the service. I believe that the staff is encouraged to be fast to not do anything that they think they can get away w/ not doing. The only solution is same to be at home when they come. I can observe what is done.
    - Chris M.
  • The areas that Roland cleaned came out nicely; however, he only went two feet into one of the bedrooms (it was at the end of the hallway and may have been a tough stretch for the hose) leaving the rest uncleaned and did not clean the linen or coat closet though instructed to do so. I was charged for what was not cleaned. When I discovered the error I called the company and was told they would ask the technician about it but did not receive a return call after that talk or the offer of a refund for the services not completed. Based upon this, I could not recommend their service to others.
    - Julie M.
  • Brandon and Michael arrived on time! This is my second time using Window Genie of Hoover. I could not be more pleased. They are so wonderful to work with! The guys are the greatest! They are hard working!! Gutters cleaned and inspected. Brandon pointed out some areas that I should be addressed. I have A Lot of Windows!! I could not be more pleased with how clean they all came out!! Thank you Window Genie!!
    - Matthew S.
  • The 1st time I think they were trying to finish in 2 hours & got a little fast/careless. I pointed this out & the next time was much improved. Also the edges of the tile in the master bath have not been mopped at all - left very dirty. But after I left sticky notes w/arrowing they did much better. But the edges should be mopped all the way around the bathroom, not just where I put sticky notes. I'm at work so their punctuality doesn't matter. I plan to use them every other month.
    - Chris M.
  • Everything from start to finish was excellent with Safe Dry. The lady who scheduled the appointment for us was polite, and professional answering all of our questions. Ben our cleaner was right on time, and did an outstanding job. This was our first time using a dry shampooing cleaning and I know this is the best cleaning we have every had. Ben went out of his way to do a very thorough job and even asked if he could help move furniture back in place. I have and will continue to recommend this company because of their excellent service!
    - Casey P.
  • I called Window Genie and left a voicemail with my name and number as well as the addresses I wanted cleaned. Brandon called me back in a day or two with prices and to set up appointments. I asked if I could just pay for both cleanings when they came to my house after finishing the townhouse, which they were going to clean a day earlier - no problem. I got a courtesy reminder call the night before each service I had scheduled, as well as a "we're en route" call the day of. Very considerate and professional. Mike and Patrick showed up dressed in logo shirts in a timely manner to both locations and got right to work. They were in a well-stocked company vehicle that had everything they'd need to do the job. I know that sounds like a no brainer, but I have actually taken off work before to meet an "electrician" who showed up and had to borrow my screwdrivers (but I digress). The townhouse was a pretty straightforward job, my house, on the other hand, has those annoying screen guards squirrels throw off into the yard, and is on a sloped lot that makes the back gutters well more than 2 stories off the ground. It was no challenge to Mike and Patrick. They got out what debris had made it past the screens, as well as replaced the dozen or so gutter screens that had been removed by my sworn enemies, the squirrels. We don't have yard debris pickup here, but we do have a large wooded area. Mike and Patrick scattered in the woods the stuff they had gotten out of the gutters. Looked great. Couldn't even tell they had added to the existing leaf litter. When Mike came to give me the bill and show me what had been done he took the time to tell me some issues he and Patrick had observed about my 25+ year old roof. My husband and I had been thinking of having the roof replaced, but like everyone else, wanted to wait as long as possible. I was thankful Mike took the time to tell me about some damage he had observed, some shingle problems, etc. He also identified an area we should repair where the gutters are pulling away from the house. Window Genie does not do roofing so they have no cash incentive to point out "problems". Mike and Patrick could have just cleaned the gutters, collected the check, and gotten out of Dodge, but they didn't, which says a lot about customer service at Window Genie. They actually cared about communication, punctuality, preparedness, efficiency, and customer satisfaction. Can't tell you how much I appreciate that. This is my second time to use Window Genie at my house, and I will definitely use them again. Hope they send out Mike and Patrick. They were great. Last year I used another company, who I use frequently to do all sorts of odd jobs, to clean the gutters at the townhouse after I bought it in February. They charged TWICE what Window Genie charged. Unfortunately I had not asked for an estimate (stupid, I know), thinking it would not be very much. Lesson learned.
    - Kay F.
  • I cleaned my home every other week for about six months. They

    started out really good and then she got some new employees and it went down

    from there. As soon as I had a complaint about the quality of work she quit. I

    did call her several times to tell her about problems. The last time she

    cleaned for me was a day before a big Christmas party did a terrible job.

    Bathrooms just outright missed. I literally spent over 3 hours cleaning after

    they left. She told me she could not please me and quit. It was really bad

    because it was right at the holidays. I had just remodeled a bathroom and had nickel

    plumbing fixtures (they were very expensive) and put in and granite counter

    tops. I walked in and one of the employees was scrubbing the counter tops with

    a scouring pad and they ruined the finish on one of the faucets. They were

    always late. I think she just tried to do too many houses in a day and hired

    some bad employees. She personally is good at cleaning but she brings about 4 employees

    with her that are not and really do not know what they are doing and did not do

    a very good job. I was left in a lurch.

    - Rick B.
  • We have used APS Window Cleaning for 2 or 3 years with excellent results. They have apparently either merged with, or been acquired by MGM Window Cleaning. This has NOT resulted in improvements.

    As in the past, a 2 man Hispanic crew did an excellent job of cleaning both the inside and outside of all of our house windows. They were polite and very efficient, finishing in about 2 hours.

    What appears to have changed is the management (not) occurring in the office. We had to call twice over a 4 day period to finally receive a call back. When the crew was over an hour late for the appointment time, another call to the office asking about had occurred was never answered. Although the crews appear to be just as good as in the past, don't expect much response to any telephone inquiry.

    - Patricia D.
  • I found him to be very experienced and he knew his product very well. I went there about 4 times and called him about 3 times and he was always helpful and professional. He has been in the business a long time. He was never pushy with trying to force a sale. He was patient with my decision on which vacuum cleaner I wanted. He explained each and every one of them to me that I was interested in. He told me the pro's and the con's. I would highly recommend this company.
    - Keena B.
  • The " girls, or cleaning ladies" , as my husband calls them,  have done a great job every single time. They are friendly and professional, and our house always looks & smells cleaner & better after their visit. It is wonderful to have the bathrooms & kitchen cleaned, and the vacuuming & dusting done. I am beyond thankful!
    - Leigh Y.
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