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Flooring reviews in New Market

  • A
    ONE ON ONE FLOOR COVERING LLC
    They were able to get the exact style of cushioned Congoleum that we wanted,, and were willing work with us to let us do some of the get ready work (removing/reinstalling toilets/vanities/molding) to help cut down on the cost.  They did one bathroom a week earlier than originally scheduled when they had a crew available, which was OK with us.  
    There was a mix up in the color of flooring ordered, although it was the same product style, and very close to what we originally wanted.  My wife says she told them one color for 2 rooms and a different color for the 3rd room, but when delivered, it was the same color for all 3 rooms.  They were not willing to make any adjustment for that, stating that "You signed the order when you put down the deposit, and it had the style//color on the order.  So, you got what you signed for, it's not our fault."   While that was factual as you read the sales order, I thought they might have given us some consideration for the mix-up, but they did not.  Would not even bring the situation to the owner to get his opinion.
    Overall, it was a good job, done professionally and within the time they allotted.  Excellent quality vinyl, and the floors look very nice.
    - John G.
  • A
    Hoover General Contractors LLC
    All of my items were handled with care and no damage occurred. Randy, our project manager, was prompt (early often), polite, through and honest. Each sub arrived as scheduled and performed their tasks promptly and efficiently. Each sub did a very good cleanup of their work mess each day. Charles the hardwood floor person was OUTSTANDING.
    Our entire first floor is hardwood. We just couldn't afford the time and inconvenience to have it all redone as insurance quoted
    us. We asked that at the doorway into the kitchen from the rest of the house that a board be turned and a sill made. HGC warned us that it might not match but we decided to proceed.
    People come over and ask me when I'm getting my floor replaced. I tell them it has already been done! They can't see a difference in the stain or finish (other than the kitchen is so much cleaner than the living room floor). I get told it looks just like it did before. And it does and that is exactly what we wanted.
    The office staff was EXCELLENT. The ladies understood this was an insurance claim and were so helpful and understanding as we had to wait on checks.
    Every person with HGC did a great job and represented their company well.
    - Therese S.
  • A
    Underfoot Wholesale Flooring
    The person I talked to was very knowledgeable about color and the wood.  They sanded down a walnut colored oak floor and removed the coloring and left it a natural oak finish.  It turned beautiful and they did a great job.  They really worked with me on the timing on it. 
    - Patti T.
  • B
    Kemp's Huntsville Flooring Inc
    We bought a house in '07 and wanted to carpet all 3 bedrooms and living room. The store employees were very nice and professional. The installers came when they were scheduled, and I left them with an empty house to carpet while I was at work. I got a call a couple of hours later from one of them telling me that they were goofing off and had handcuffed themselves together (my father in law is a cop, with several pair of police issued handcuffs). Its a little humorous to hear now, but at the time it was very frustrating to have to leave work earlier than I should have because of adults acting like children.
    - Darla B.
  • A
    Underfoot Wholesale Flooring
    unknown
    - Patti T.
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Flooring Installers in New Market

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