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Cabinet Making reviews in New Market

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  • Two craftsmen came on the date promised.  They treated our home with respect and did a great, no installation problems job.

    We discovered on completion that we wanted to add another complete cabinet.  In the past companies have taken this opportunity of an add-on to price gouge.  Provider name locked. gave us three choices priced each of them out and again did a great install. I knew we were dealing with exceptional people when I noticed that all our handles LINED UP-perfectly!  In most showrooms we visited many times they would be off just a little bit but when you looked at them you would really notice it.  Provider name locked. had attention to detail that was so matter of fact it was amazing.

    We have always felt that the true character of a company is most apparent after you have paid them and something comes up. We had a small problem with the trim in front of the dishwasher and Provider name locked. came out to make sure it was just right in a timely manner and free of charge.

    I wish other companies had the character, quality of workmanship and attention to detail that Provider name locked. does. Yes there are a lot of companies that are cheaper and cut corners.  But at the end of the day, every time you walk into your kitchen you see it and know where the mistakes are. Plus those "fronts" are not constructed as well or made of the same high quality materials. We built our home and it will be passed on with pride in excellent condition.  The warmth and beauty in our kitchen is thanks to Provider name locked. .  They really are that good. 





    - Sonja J.
  • The tile was well-priced and they had some interesting selection, though utlimately we had to source from a few places to get exactly what we wanted. The counter top we got was of excellent quality and was installed well, cut perfectly and is exactly as they described it. We have had some issues with "service" on the counter top, but that's not really Empire's fault.
    Where Empire went wrong was with the cabinets. When they were first installed, they were not installed level which caused subsequent problems with backsplash installation (which happnened much later so the problem wasn't immediately evident). The quality of the cabinet boxes seems to be fine, but the veneer they used on the doors is incredibly cheap, and started coming off within 2 years of installation. It is impossible to "repair" as they suggested because of the process used - this is not somethng that can be touched-up. After three years with the cabinets, we are looking at refacing them at a cost of almost what we paid for the cabinets in the first place. When confronted about the problem, Provider name locked. at Empire told us that they knew they had problems with a subcontractor at the time they had our cabinets made, but she refused to do anything about the problem and stated at this point it would be impossible to fix it because of the problem matching the color (which I don't believe). 
    I would not order cabinets from Empire ever again. I probably wouldn't even give them my counter or tile business again either, considering the poor customer service.
    - Nathanael H.
  • We are thrilled with our new kitchen!  Provider name locked. did the kitchen on time, with no problems and at an exceptionally high quality. Kitchen renovations can be a hassle, especially if you are living in the home while the work is being done.  Fancy

    Interiors made the entire process as painless as possible. We recommend them without reservation and plan on using them again when we have future work to do.
    - ELLEN G.
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Cabinet Makers in New Market

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