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Hansen Heating and Cooling

Founded 1999 • Angie's List since February 2009

A Rated | 194 Reviews

Description

At Hansen Heating & Cooling, a Mobile, AL, HVAC contractor is a phone call away. When you contact our Mobile, AL, office, our technicians will go out of their way to address your matter in a timely fashion, and we're sure you'll appreciate our personable customer care. We offer comprehensive maintenance services at competitive rates, and our crews are ready to boost the efficiency, performance, and value of your HVAC systems. From installing brand new appliances to breathing new life into older ones, we're up for the task, and we utilize an upfront pricing system to better serve you....

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Verified Reviews

A few reviews for this pro…

F

RATED

04/08/2020

During the rough-in installation phase, the installation crew never showed on the agreed upon date & time. The scheduler never called to notify me of the delay and on each occasion, I had to call to see where the crew was. The scheduler could rattle off excuse after excuse blaming other people in their office but never accepted any responsibility herself. Once the rough-in installation had finally...

DESCRIPTION OF WORK
We ordered the complete installation of a new Lenox system including all new ductwork & system components in a home that was completely gutted & remodeled.

CATEGORY heating & air conditioning/hvac

F

RATED

03/09/2019

I refused to ok repair till I took a look. I removed capacitor and terminal took to B & B Appl Pt.s where I had capacitor and terminal checked - I was told they were both good ! not the 1 st time I had trouble w/ Hansen and had quit using them - last yr they hooked up a fan motor on a different rental prop. backwards ! I wouldn't have known except a vinyl siding contr doing a repair for me told me...

DESCRIPTION OF WORK
my tenant requested quote (w/o my permission which she paid $25.for) Serv tech (JME ?) claimed on his quote that the capacitor, terminal and burnt wire needed replacing for $245.

CATEGORY heating & air conditioning/hvac

F

RATED

06/30/2018

I do not recommend this company to anyone. They came out for a service call, the tech was polite and professional and said everything was working fine, only the coil needed to be cleaned. He recommended that we do it (save $185 for 20min job) and showed us how to clean the coil. We did exactly what he said and when we turned the breakers back on (he turned them off, I assume for precaution) the un...

DESCRIPTION OF WORK
Service special that they were running

CATEGORY heating & air conditioning/hvac

A

RATED

03/01/2018

Installation was done promptly and all work was quite satisfactory. 3 Years later I find that they, Hansen, did not register the installation with Bryant. Consequently, there was a five year loss of parts warranty.

DESCRIPTION OF WORK
AC and Heating system replacement.

CATEGORY heating & air conditioning/hvac

A

RATED

02/21/2018

Hansen's technician named Austin called me around 330pm and told me he was on his way to my home. He pulled up in a clean and easily identifiable company vehicle. When I showed him the unit I wanted replaced he immediately went from sales mode to troubleshoot mode. I told him what the guy from Action said and he tested my unit and found the leak. He told me he could fix it and Hansen would guarant...

DESCRIPTION OF WORK
My HVAC system stopped cooling. I had another company tell me that the outside coil was leaking and it couldn't be fixed. They told me I could replace the coil for $1880 or replace the entire unit for $2000+. Being skeptical of their diagnosis I called Hansen at around 3pm for an estimate to replace the unit.

CATEGORY heating & air conditioning/hvac

Services Offered

Air conditioning service and repair, Air conditioning installation, Heating system service and repair, Heating system installation, and Commercial HVAC repairs

Services Not Offered

Part sales

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes