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Basement & Foundation reviews in Midland City

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    MER MORRISON WATERPROOFING CONTRACTORS INC
    My wife and I were in the process of buying a new house. We noticed that the finished basement had a musty smell so we decided to get a professional to check it out prior to completing the purchase. As MER Morrison was so highly recommended by Angie's List and by friends who had used their services we decided to call them for an inspection/estimate. A gentleman named Steve came out to the house and confirmed that there probably is a leak behind the drywall somewhere. He also stated that the sump pump was not installed correctly. He recommended that we open up the drywall to investigate for leaks at a couple of suspect spots and inject any cracks (starting price $575). He also suggested we replace the sump pump installation ($450) and consider a Humidex system ($1420). He also walked around the house from the outside and pointed out a few hairline cracks that may be a problem. Everything he suggested was reasonable, so when we purchased the house, we contacted MER to come out and do a more thorough inspection, to give us a more accurate assessment of what is going on, and also to replace the supposedly faulty sump pump installation. My wife attmpted several times to reach Steve, or to get someone else out to do the re-assessment, but our calls would go unretunrned. It would take 2-3 calls/messages before anyone would call us back. Finally, when we spoke to Steve we agreed that someone from MER would call to schedule a time to check out our basement again and fix the sump pump installation. Again, no call backs for 2-3 days. Then, on Saturday morning of that week, I got a call from a MER technician who was appraently at the house we had just bought wondering where we were. I informed him that no one ever called us to schedule an appointment, but in any case I will drop what I was doing and will meet him at the property in about an hour. And so I did. The technician that came out was named Tommy. He apparently has been with MER for 33 years. Wonderful. I asked Tommy what he was told to do in our house today. He replied that he was here to epoxy a crack in the wall, which is not the case. We have never found a true crack in any wall. Also, he had not been told about the sump pump. So I asked him to indulge me and to let me walk him through the property and explain my concerns, just as I did with Steve a couple of weeks earlier. Tommy seemed very knowledgeable. We walked around the house, outside an inside. He pulled away the carpet from 2 basement corners where we had suspected possible water intrusion. He found nothing. He looked at me and said: "I don't know why I am here." He did not see any obvious problem. He also suggested that we don't cut open any drywall at this time as he wouldn't know where to start or to stop since there is no obvious problem. Makes sense. Then he wisely suggested that we wait for a few rainy days to try to better specify where to cut the drywall. I was obviously in full agreement with his plan. He walked around the outside and looked at all the "cracks" that Steve had pointed out. He was very unimpressed with what I showed him. Finally, I led him to the sump pump which we were planning to repair based on MER's recommendations. He examined it and told me that there is nothing wrong with the current installation. That's when I found myself a bit confused. Who do I believe? The MER rep that initially inspected my house and suggested several hundereds of dollars worth of repairs, or the technician who apparently found nothing wrong. I decided to follow the technician's advice. Afterall, 33 years of experience is worth a lot. Frankly, I also appreciated his honesty in not just doing the unnecessary work. I decided to follow his advice and call MER back if a problem arose with the next rain. So, to recap, a rep/salesman pointed out several issues that needed to be dealt with at a substantial cost, but the technician sent to do the repairs informed me that this was unnecessary. No harm no foul.... but then they sent me a bill for their services. That got me a bit upset, as I would have never hired them for their services had they not told them they were necessary. In any case, mistakes happen, so I called to speak to a manager to settle the issue. A kind lady named Shannon answered when I called. She listened to my story and concerns. When I asked to speak to a manager, she informed me that Steve, the same gentleman who initially made the assessment was the regional manager. I asked to speak to his boss as Steve was difficult to reach and would not return calls. She informed me that he would be the best person with whom to discuss the matter. I reluctantly agreed and left my call back information. Well, it has been 12 days and I have yet to get a call back. I have sent in the payment for the "services" they rendered as I do not wish to have my credit tarnished. However, I will never go through the aggravation of dealing with this unprofessional company again and will surely never recommend them to anyone.
    - caron a.
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Foundation & Basement Contractors in Midland City

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