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Home Warranty reviews in Maylene
Real People ~ Real Reviews ~ Real Results
I pay nearly $500 per year for a home warranty policy with Provider name locked. . I contacted AHS when my thermostat wouldn't come on or let the furnace/heatpump respond on October 16, 2015. Each day for three days I called and checked and was put on hold for hours and then hung up on. I attempted to send messages via their website to no avail. I finally got through and they had no record of my call. They said it would be approximately a week before they could get anyone out. I pitiched a fit. A supervisor got on the line and was very apologetic. She said she was going to comp the $100 deductible and they would have someone out right away. The next day, Artic Heating and Cooling from Chesapeake, came out and said the breaker in the furnace needed to be replaced and they needed to turn this over to an electrician (I have never had anything fixed by one of their vendors that it didn't taken at least two). Electric Express came out the next day and replaced the breaker. I did not pay either of them because I was told AHS had comped me the $100 deductible and it was the same issue so I should not have had to pay another deductible. Low and behold....I got a bill for $200. When I went online it showed I owed $300. No where in their records was it reflected that I was comped for anything. The phone calls to inquire about the billing took 97 hours, countless hours on hold, countless hangups, empty promises of returned calls, rude personal that attempted to intimidate me. Rashard (it is against company policy to give employ names or numbers) said he was able to reduce the charges to JUST $100 for me. He is not able to furnish me an updated statement immediately. It takes 10-14 working business days. Today's date--November 16, 2015. Todays only took 138 minutes.
- Mona C.
Provider name locked. refused to pay for the repair because the pump had not completely failed. I canceled the service and they refunded a prorated amount of the premium that I had paid. don't use this company. it is a big rip off!
- Mark G.
When we moved into our home, Provider name locked. had a contract on the house. On a Tuesday in September, a older continuous hot water began leaking. This caused a stream of hot water running through our basement. My husband turned our main hot water heater off completely to stop the stream. Provider name locked. was contacted Wednesday morning, and they assigned us a service provider. However, the service provider would not be available to service the work until Friday. That would make 4 days without hot water. (I had just returned from an overseas trip and we had 12 guests coming that evening). My husband called Provider name locked. back on Wednesday morning to get assigned to another service provider, one that could do the repairs within the next day or two. He was on hold for 60 minutes WITHOUT speaking to a live person, nor getting any Provider name locked. to receive another service provider. It was now mid-morning and we knew we had guests arriving that evening. We called our own plumber, who had the problem solved within hours. However, it cost us $460 out-of-pocket.
To find out how to get reimbursed took another one-hour hold on the phone and two letters. Provider name locked. did respond promptly, though unfavorably towards those letters. They stated that because we didn't use a plumber in their service agreement
(which we never saw a list of providers), they were not responsible to reimburse us.
Had Provider name locked. had the customer support to adequately meet our immediate needs, the request for reimbursement would be moot. But to have waited for an hour without a response from America Home Shield Provider name locked. us to resolve the issue apart from them.
I will not recommend Provider name locked. to others.
- jeanne H.