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RV Dealer reviews in Magnolia Springs

  • A
    I did not buy my motorhome from carpenters but they treat me like I did.Service dept. is always courters and friendly. They usually finish the work ahead of date.
    - Sheri H.
  • A
    They did great work.The customer service I received was excellent. They were very helpful and accommodating. They also offer hook ups if needed to stay for a longer period of time.
    - Margie R.
  • A
    Rv Doctor Mobile Rv Repair
    He showed up on time, seemed very knowlegeable about the issues, and was prompt in his communications by phone and email.  We ultimately decided to go with Camping World due to the extensive nature of the job and possible warranty issues...had nothing to do with RV Doctor.  Will definitely consult with him in the future for other issues.
    - Lee K.
  • A
    They did the test and let me watch. They did find one leak. Great service department. I made an appointment and they started right on time. I will shop there the next time I am in the market for another motorhome.
    - LEO E.
  • A
    Home Repairs Unlimited
    The price was very good.  We had a lot of rain lately and it seems to have worked.  They were very upfront about what the problem was and what it would take to fix the roof and to repair the damage inside.  They did not repair the inside.  A family member is going to do the interior repair.  He gave me an estimate when he first came out and the price came out a little higher but he stuck to the estimate.
    - Barbara H.
  • A
    They’re pretty good, they drove me back to my house, they drove back my car and they picked me up. It’s not a normal thing but they did that and that’s convenient. They told me what’s going on all the time. Their office is just a typical garage.
    - Donald M.
  • A
    Quality service, at reasonable price. Unlike a certain big chain RV company did not try to sell unneeded repairs or services.
    - Walter W.
  • F
    Keystone Rv
    On October 19, 2013, we traded our 36? 2004 Newmar Country Star for a new 2014 32? Keystone Cougar.  This trade took place at Camping World RV Sales in Robertsdale, Alabama.   During the first of November, we took  the RV to camp for a few days nearby.  During this several days, we made a ?punch? list of small things, such as doors sticking, no aerator on kitchen faucet, etc.  We had no rain during our stay there, but did have a rain after the RV was returned to our home and kept closed up.  We took the unit back to Camping World on November 20, 2013 (they could not handle it prior to that date) to have the small things adjusted.  While the company representative was with my husband in the unit checking the things on our list, he put his knee down in water.  The carpet was VERY wet.  The unit was left for them to determine the cause.  Numerous conversations with the company ensued during the next 2+ months while they had the unit in their possession.  These conversations revolved around the fact that they had to obtain permission from the Keystone Company for anything that they did, including tests to try to find the leak, ordering of parts (down to hinges for the leaf on the table).  They first said that we did not open the slides far enough and the slide leaked.  Not so, as we had NO RAIN while any slide was open.  Then they decided that we must not have closed a slide properly, or had something caught in it.  There are no trees near where the unit was parked at our home, plus, we always check to see things are properly closed. Never having found the reason for the leak, they called us to come get the trailer, which we did on February 10, 2014.  We brought it home, parked it, closed it up tight.  After a heavy rain the night of February 19, 2014, we checked the unit and found that the carpet was WET. It was returned to Camping World on February 20.  My husband showed the service person the wet area and had him close all slides and check them to ensure complete closure.  When my husband checked on it February 25, it was sitting outside and had not yet been looked at. He went by the next morning to talk to someone, since the repair shop had handed us off to the ?warranty person? (who was supposed to call us and hasn?t).  He found even more wet carpet in the unit at that time.  Remember, THEY closed everything up and ensured that it was closed up tight. We are ready to use the camper in the next few weeks and probably will not have it.  Also of concern is the fact that they indicated they have done no mold remediation.  There is what appears to be mold on the slide and water damage to some of the wood trim.  Additionally, we fear that we will have problems with the flooring underneath the carpet having been wet so much. He has spoken to a representative at Keystone about our concerns, but nobody seems able to do anything and some of the persons involved seem to be only passing us around.  They have had our unit in their possession more than half of the nearly 5 months we have owned it.  It has been wet at least three times (that we are aware of) and nothing has been done about the leak, or seemingly any attempt made to make this right since they have been unable to find the leak, fix it, and handle all other possible problems resulting from the leaks.  We wrote both Keystone and Camping World a letter on 2-28-2014 giving them till March 15 to either provide us a new camper or refund our money.  When Camping World received this letter, they phoned us, promising to look into things further.  We cannot get any information from them since.  No one returns our calls.  Their deadline approaches?. Keystone has never responded to our letter.
    - Sandi C.
  • F
    The receipt said "Return Parts Policy: 30days with SALES RECEIPT. NO RETURN ON ELECTRICAL PARTS. NO RECEIPT NO RETURN OR STORE CREDIT PER MANAGER..." When I politely told the clerk that I would like to return the adapter because my generator went out and I was never able to use it she immediately said "there is no return on electrical parts."   When I walked into Johnny's I didn't realize that I was going to be getting into a debate about the definition of the word part because if I had know that would happen I would have been prepared with a dictionary.  Websters defines part as: 1 a (1): one of the often indefinite or unequal subdivisions into which something is or is regarded as divided and which together constitute the whole.  as in the sentence "The mechanic had to order the part from the manufacture." This adapter is in and of itself a whole item and therefore not a "part" of something else.  It was not even in the same aisle as the actual electrical parts such as switches and fuses and motors and things that have to be taken out of a package and plugged or wired into something to make work.   Needless to say it went downhill from there.  The clerk called the manager.... blah blah blah.  20 minutes later the manager came up and argued with me and then told the clerk to give me my money back. To put the icing on the cake as I'm walking out the door the clerk yells "Have a Nice Day, God Bless You."  Let me give you another definition you should learn, Johnny's--- "Blasphemy: the act of insulting or showing contempt or lack of reverence for God."  Get a grip--- If you treat your customers the way you want to be treated you wouldn't have a problem.  Don't shop there---- their "parts" are overpriced to begin with and nobody needs to be shaken down for $20 when returning an intem that was never used.
    - James J.
  • F
    A friend was taking my RV on a trip so I decided to just get general oil change, safety check kind of thing.  Called and they were very accommodating with time... "bring it right in, you can wait or pick it up in the morning".  I dropped it off that afternoon and told the guy I just wanted to have the oil changed and "you know, just check the tire pressure and stuff, to make sure it's ready for a long trip", oh, yeah since you have it here can ya replace the bad tail light bulb middle rear drivers side.... I can easily do it myself but it's just a 2 min job if ya have the bulb here.  Information was taken down and I returned the next day to pick it up.  I was dumbfounded when the girl at the counter said "that will be $200.33" ...  I said whoa what are you talking about, I was just supposed to have the oil changed and tires checked?  There was a gentleman standing there (I believe the owner or head guy of some sort) and he asked to see the bill.  He looked at it for a full minute at least and read the repair order, slowly nodded his head, returned it to the clerk and went back to his conversation with somebody else.  In shock, but not one to make a scene, I paid the bill.  As I was walking out I was able to read the actual work order and receipt.  They actually separated out each request as separate jobs when determining labor charge.   It cost me $ 42.50 for labor to change a bulb (billed me for .5hrs) and another $42.50 to check the air pressure on tires, then another $42.50 for the oil change. Parts were $60 for oil filter, oil, light bulb and $10 for "shop supplies". ..Yes I know... but who would think a written estimate would be needed for such a simple everyday maintenance job?? I do understand how auto repair billing is done...every job has an estimate in a book for time and that is what is used to determine labor charges.  They billed "by the book"  using the system to the max to benefit them... legal..yes, but fair or reasonable business practice... ABSOLUTELY NOT. $42 for a 2 min light bulb change ?? Come on... I deliberated in the parking lot for several minutes and decided to go back and tell them that I was unhappy about the way they chose to separate out the labor charges...I saw the man that took y original order the day before and explained quietly and very calm.  I told him that by doing business this way they have definitely lost me as a customer and I would make sure to tell my friends because I didn't think it was right.  He verbalized that he understood and didn't have anything else to say and allowed me to walk out .. By the way this was their second chance for me.  I was having a problem with my refrigerator going out. I called them after they had it for 4 days to check on it.  I heard the person who answered the phone ask someone else where the tech was and was he taking a nap ... he finally got on the phone and said he hadn't had a chance to look at it yet.  A few days later I had to have it back for a trip.  I was told they were waiting on a control board to come in. I took the RV back and they were supposed to call me when it came in.  They never called.  I called after a few weeks and was told someone would get back to me.. never did. This company will NOT see my business again.
    - Michelle D.
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RV Dealers in Magnolia Springs

Companies below are listed in alphabetical order.

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  • Eco Three

    1000 Chestnut St
    Birmingham, Alabama