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Fence Company reviews in Madison

  • A
    Traditions Fence
    Traditions Fence removed my old shadow box fence and installed a new one. I was delighted by their work, attitude, and professionalism which exceeded all my expectations. The crew was led by Beotis - simply an outstanding installer. They showed up on time as promised, got the job done in exactly the amount of time they told me it would take, and cleaned up afterward. This is a company that truly believes in excellent customer service and I highly recommend them. Thank you for a job well-done Traditions!!
    - Rayford V.
  • A
    Joey Arnold Construction, LLC
    I had used Joey Arnold Construction for a couple of projects in the past (shelving, storm doors), and hired him again for this job. As always, he was professional and kept me informed through the process; doing quality work at a reasonable price. And he always leaves the worksite net and tidy. I highly recommend Joey; you won't be disappointed!
    - Karen B.
  • A
    Sanderson Home Improvement
    Lynn was great to work with--kept us in the know with what was going on the whole time. The work was done very well and very professionally and in a timely manner. The gutter and plumbing work was not something he could do but he found people to do it for us and set that all up- thank you! We did find someone else to do the carpet because the person he knew to use for that was too busy. I would hire Sanderson Home Improvement again in a heartbeat--thank you!!
    - Linda H.
  • A
    Superior Fence
    We were very pleased.  Were not sure it could be repaired.  He replaced the posts, dug deeper wholes and recemented but used most of the same panels to save us money.  No unnecessary extras!
    - David S.
  • A

    We received multiple estimates for the work, all from companies with top ratings from Angie's List and the BBB. Harold from Creative Containment gave us a base estimate that was in line with the others, but the additional charge to upgrade to cedar was significantly lower than the other offers.

    Creative Containment was also the most responsive when I requested additional information. Harold estimated that the crew would be available in about thirty days, depending greatly on the weather, and that a firm date would be given to us when we were closer to the top of the job queue. In the end they had to delay one additional day from the date we were given but gave us a courtesy call to let us know before hand. They also called both mornings of the job to let us know when they would be arriving.

    On the first day the crew handled the demolition of the fencing being removed, marked off the new fence line in relation to the property line, marked where the new posts should go, dug post holes, set the new posts in concrete, and left the concrete to set overnight. Unfortunately, after the new post locations were marked (but thankfully before the holes were dug),  an issue arose that changed where the new fencing would have to be placed. The crew handled it professionally, changed their string lines, scuffed out the post location markings, and measured and marked new locations.

    Day two saw the installation of the new cross-members, pickets, and gates completing the installation. It also brought some pleasant surprises. We had assumed the new gates would be pre-manufactured from a hardware store, but instead they were custom built onsite in the actual location they were being installed, thus ensuring a perfect fit and match to the surrounding pickets. We were also impressed by the crews handling of a section of fence that passed close to a tree, causing a serious change in ground elevation where the roots were just under the surface. They cut the bottoms of the pickets individually so that the fence followed the change in terrain while keeping the tops of the pickets lined up straight.

    Their post-work cleanup was thorough, and a supervisor did a walk through and inspection of the work and job site with us to get our approval before releasing the crew.

    We would recommend Creative Containment without reservation. They are very busy, because they're very good, but are definitely worth waiting a little extra time for.

    - Susan H. S.
  • A
    Precision Enterprise
    Terry arrived on time and was very easy to talk to.  I let him know that I actually wanted him to inspect all the window frames and door frames and then advise me on whether repair or replacement would be better in each case.
    He checked out every door and window frame for damage, and showed me how he could tell that a small area of water staining that I feared was wood rot was actually in good condition.  The caulking had cracked along the bottom of the patio door frames (door sills) so he added clear silicone caulk where needed.
    The good news was that all of the door frames themselves were fine.  Terry advised me that the door that I was certain needed replacing will be far less costly than the work needed to remove/replace the entire frame+door.
    The bad news: he confirmed our suspicion that the old wood windows do need to go.  Terry didn't try to sell me windows; he simply said that yes, his company does window replacements.  They do lots of other types of work too, and so he wound up "selling" me on the company by NOT SELLING, just looking around at every other project I've been considering.  He mentioned that bathroom remodels were a specialty of one of the company owners.  So for me, that project just moved way up the list.
    Then he fixed two nuisance items: replaced our front storm door handle, and tightened bolts on our fence gate.  Terry's a great ambassador for his company because he's not pushy, and comes across as honest.  Plus, he's a dog person, so major points for that.  :-)

    - Lori K.
  • F
    Clear Choice Roofing
    Preamble:  If you are considering Clear Choice for work, please read and make your own determination.  It is long, but factual.  I do not have an axe to grind.  I had a terrible experience which I have documented with pictures and videos and am happy to share as surely the owner or GM will write a retort to this. 
    This was my first fence installation experience on a home and I learned a lot  (I am a 27 year Army field Engineer who has driven more pickets, built more bridges, and dug more foxholes than I can remember but never had this done on a home).  At the same time I am happy that they are not the company I will have to come back to in a year when the fence would have fallen down.
    Materials were to be delivered on 08 or 09 June with work to begin NLT 10 June. By Friday, 12 June, no materials had been delivered and I had to reach out to Clear Choice to get information. 
    Tree/Brush/Old Fence work started on 15 June at NOON and wrapped up at 4:30.
    Some of the posts had been set and were clearly set into the ground no deeper that 10-12 inches.  I expressed concern but was advised that they would stand up just fine.  I also noted that only one 40 pound bag of concrete was used and, in some cases, that did not cover up to the level of the ground.  Again, I was assured that was sufficient by the foreman.
    After some research, I concluded that, given the occasional wind that comes with storms in this part of Alabama, and the type of fence (Solid Privacy) that 10-12 inches of footing was insufficient on a 6 foot high fence with an 8 foot post.
    On 16 June, I informed the foreman that the bags of Quickcrete they were using recommended 18-24 inches of footer on a 9-12 inch round hole and 80 pounds per post.  He assured me that it would be done that way.  When I arrived home that evening and inspected the work, I discovered that they had continued to use a 6 inch hand auger and that the depth was 18 inches or more on  50 percent of the posts. 
    That evening, I had a friend with a tractor and auger out to finish digging the remaining holes as the foreman insisted that he and his crew could not dig the holes any deeper because of the soil composition.  My friend owns a nearby farm on which he does a great deal of his own fencing.  His advice was to have the job stopped immediately and the posts properly set.  The interesting part of this afternoon is that we ended up punching into my sprinkler system and cutting my internet providers cable right on the line where they marked for us.  Apparently, they forgot that $45 tool that locates underground utilities.
    17 June:  I contacted the company office to express my concerns about the quality of the work and the GM, Zack, said he would come and inspect the work.  An hour later, I received a call from Wade (who claimed he was the owner).  The conversation started off pleasantly enough but eventually broke down because Wade would not stop talking (and essentially telling me I did not know what I was talking about) in order to hear my concerns and I became frustrated.  I asked Wade to hear me out and proceeded to advise him that until he came out and looked at the work, I didn't think it was appropriate for him to assume that I was wrong.
    He asked me what I would like done to remedy the situation.  I advised him that I wanted the job done properly and at the price I was quoted.  Wade stated that his options to resolve it were to complete the job as started or to refund my money less the materials used.  When I told him the posts would have to be removed and re-set, he very frankly stated that he was simply going to return my money (less materials).  This is when I, admittedly, did raise my voice a little but I was never personally abusive, demeaning, nor did I swear.  I advised him that it was not my choice to have that done, I wanted the fence done as agreed but that if he chose that route, I wanted all of the money returned with the exception of the money I would pay for the clearing of shrubs and the old fence.
    At this point, Wade advised me that I was abusive to him and to his employees and that he was not required to take that from anyone.  I asked him how I had been abusive?  He did not answer and simply stated that he would be retuning my money and hung up.
    I waited a few minutes and returned a call from the foreman.  He had questions about the complaints.  I simply told him that I was not satisfied, did not believe the job was being done well and I did not want it to continue. We talked a little about the posts, the fact that many of them move inside the concrete footers or can simply be pulled out of the ground by hand.  He disagreed so I simply said that I did not want to get into an argument with him, he was a fellow Veteran, and I wanted it to remain cordial.  I told him I had just finished an unpleasant conversation with the company owner and that I wanted to make sure he understood the desired outcome was the return of all of the deposited money less the tree/clearing work.  I told him they could recover all of the materials but that I would need a check in hand by the close of the day in order for them to have that happen.
    The crew is currently here picking up tools and making the materials ready for pickup.  Amusingly enough, the foreman has two young men walking around pulling up the posts BY HAND.  I just went out and shot video of it.
    Lessons learned:
    1 - The only thing "clear" about Clear Choice is that you should not use them.  Ever.
    2 - when there are three red flags (late materials delivery, zero contact after start date, noon start on day one) before the work even begins, fire them right then and find someone else.
    3 - If you do decide to let them proceed (as I did), as soon as you see the tools are not appropriate to the task (small hand auger, no utilities location tool) or you feel the need to bring in your own help (small tractor and 9 inch auger), the simple instructions on the installation guides on the materials are not at least basically followed, and two of the excuses are "it's too hot" and "the ground it too hard," stop the work and fire them.
    4 - Did I mention that the only thing "clear" about Clear Choice is that you should not use them.  EVER!
    Awaiting the retort.
    Mr. Wade James, proprietor,  wrote me a full refund check - bounced it!  Super awesome.
    - Bradly I.
  • A
    They should up promptly and went right to work. These guys are amazing the worked non stop till all of the posts were in the ground and set. The next day they came back and had the fence finished in under two hours. The workers were polite and professional. They will be do all of my future fence work.
    - Leigh B.
  • A

    I visited the office twice, first just to look at everything and talk to them about what they could do, then a few months later went back and ordered the rails. They told me it would take a couple of months to get them fabricated and installed, I asked if it would be possible to get them done by Christmas. They said they would try. I checked back a couple of weeks before Christmas, it didn't look too promising, but they again said they would see what hey could do. They did make it--called about 5 days before Christmas, said they could install them around 10:00 am the following Monday. They called when they were en route, let me know they would arrive a little early. I got there just after they arrived. They got right to work, obviously knew what they were doing and were interested in doing good work.

    The rails were exactly what we had ordered, and fabricated so they fit the installation site perfectly. The two workers temporarily placed the two porch rail sections, while one of the workers was working to drill the installation holes in the wooden porch columns and the concrete and brick porch, the other worked with placing the two hand rail sections that went down the steps to the sidewalk. After the two porch sections were in place, both worked on final placement and installation of the rails going down. All sections fit just like they were supposed to and were installed securely.

    The finished job looked even better than we had envisioned. New Market Iron Works walked us through a very good selection of designs, helped us pick out options, fabricated the final selection very well, and then used very professional installers to put it into place. 

    - Don H.
  • C
    Jones Fence Enterprises Inc
    First, let me say that the quality of the materials and workman ship do seem to be very good, also I used Jones to install the original fencing 16 years ago and was very happy with their work.  The fencing down one side of my yard was needing to be replaced because two sections were removed when our pool was installed (13 years ago) and the pool installer did not level the fence post when the sections were reinstalled.  After 13 years of leaning in the weather, that run of fencing needed to be replaced (completely understandable), the other three sides of the original fence are still in good shape.
    Now, with respect to this installation:
    I was originally contacted on 18th saying the workers would be out on the following morning to start the work (3 weeks after contract signing, I was told it would be 2.  Not really a big deal, just noting the beginning of the communication issues). 
    On the 19th, I received another call that the previous job hadn't been completed on schedule and they would not be able to start my job until the 20th. 
    On the 20th, no call, no workers showed up.  I called them when I was home from work (about 4:30) and was told  that everyone who could help me was gone for the day, but that she would have the scheduler call me "First Thing" in the morning (note, this was not the "phone lady" that I reference in the remainder of this review; this sounded more like an answering service, or someone that was not directly tied into the day-to-day business that just received after-hours calls) .
    On the 21, no call from the office. The crew chief called around noon and said that they  were on the way to my house to set the new fence post.  That afternoon they were able to take down the old section of fence and set the posts for the new (Yes!  progress).  I asked the crew chief when they would be back to complete the job; he replied that they did work on Saturdays, so it might be tomorrow, but more likely Monday (24th), I would have to call the office.  I called and asked to speak with the scheduler, was put on hold for a few minutes, then the lady who answered the phone came back on and said that they would be there first thing Monday.  This was the first time I was not allowed to speak to anyone in the office other than the "phone lady".  About an hour later, I received another call from their office confirming that a crew would be there on Monday to complete the job.
    Monday, the 24th:  No morning call, I went home at lunch and no one there working and no sign that they had been there.  I called the office, identified myself, and asked to speak to the scheduler regarding when someone would be at the house to complete the work.  Again I was put on hold for a few minutes before the "phone lady" returned to say they would definitely be at my house that afternoon.  Second time I specifically asked to speak to the person responsible for scheduling jobs and wasn't given the opportunity.  About 3:30 as I was leaving work, I  got a call from the crew chief, "We're on the way to your house to work on your fence!"  Really, at 3:30, you're "on the way".  I got home about 4:00, no one there.  I call the office again (this time fairly angry), identified myself and asked again to speak to the scheduler.  Was put on hold again, then "phone lady" returns on the line to say that the workers are definitely on their way to my house. Third time I was not allowed to speak to anyone in the office other than "phone lady".  I ask if they are aware that it is 4:00 in the afternoon, on the last week of November, and that it will be getting dark in about 30 minutes?  "Phone lady" says that the crew is on the way and will do as much as they can that afternoon.  Crew shows up about 4:30 and works for about an hour running the stringers.  To their credit, they were still out there with flash lights after it had gotten dark.  The final straw for Monday was when Phone Lady called the house a little after 5:00 to say that "a crew would be out first thing in the morning to work on my fence".  I was fairly short on patience at this point and told her not to call back unless it was to tell me that they were done.
    Tuesday morning the crew chief calls around 9:00, says that they are at the house to finish the job, it will take 2 to 3 hours, and he'll need full payment before they leave.  I tell him that won't happen because I'm at work and can't leave at their beck-and-call to go home and write a check, can I put one in the mail after I get home in the afternoon and inspect the work?  He says that I'll have to call the office.  I call, and after being put on hold for 'phone lady' to check with who ever it is she won't let me speak to, she returns to say that it will be okay if I can call them with a credit card number as soon as I get home and inspect the work. 
    They did complete the work that day, and did a very good job.  I called with the credit card number, got a "thank you for your business", and we were done. 
    At the end of the day (week), they did do good work with good materials, Would I use them again - maybe - but they would not be the top-of-my-list, go-to, company that I've always considered them to be in the past.  It really annoyed me that I was never allowed to talk to the person(s) responsible for setting the schedules and getting the work done.  Also mildly annoying that they  insisted on an instant payment after putting me off for several days.

    - James T.
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Fence Companies in Madison

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