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Driveway Gate Installation reviews in Madison

  • A
    Joey Arnold Construction, LLC
    I had used Joey Arnold Construction for a couple of projects in the past (shelving, storm doors), and hired him again for this job. As always, he was professional and kept me informed through the process; doing quality work at a reasonable price. And he always leaves the worksite net and tidy. I highly recommend Joey; you won't be disappointed!
    - Karen B.
  • A

    We received multiple estimates for the work, all from companies with top ratings from Angie's List and the BBB. Harold from Creative Containment gave us a base estimate that was in line with the others, but the additional charge to upgrade to cedar was significantly lower than the other offers.

    Creative Containment was also the most responsive when I requested additional information. Harold estimated that the crew would be available in about thirty days, depending greatly on the weather, and that a firm date would be given to us when we were closer to the top of the job queue. In the end they had to delay one additional day from the date we were given but gave us a courtesy call to let us know before hand. They also called both mornings of the job to let us know when they would be arriving.

    On the first day the crew handled the demolition of the fencing being removed, marked off the new fence line in relation to the property line, marked where the new posts should go, dug post holes, set the new posts in concrete, and left the concrete to set overnight. Unfortunately, after the new post locations were marked (but thankfully before the holes were dug),  an issue arose that changed where the new fencing would have to be placed. The crew handled it professionally, changed their string lines, scuffed out the post location markings, and measured and marked new locations.

    Day two saw the installation of the new cross-members, pickets, and gates completing the installation. It also brought some pleasant surprises. We had assumed the new gates would be pre-manufactured from a hardware store, but instead they were custom built onsite in the actual location they were being installed, thus ensuring a perfect fit and match to the surrounding pickets. We were also impressed by the crews handling of a section of fence that passed close to a tree, causing a serious change in ground elevation where the roots were just under the surface. They cut the bottoms of the pickets individually so that the fence followed the change in terrain while keeping the tops of the pickets lined up straight.

    Their post-work cleanup was thorough, and a supervisor did a walk through and inspection of the work and job site with us to get our approval before releasing the crew.

    We would recommend Creative Containment without reservation. They are very busy, because they're very good, but are definitely worth waiting a little extra time for.

    - Susan H. S.
  • A
    Precision Enterprise
    Terry arrived on time and was very easy to talk to.  I let him know that I actually wanted him to inspect all the window frames and door frames and then advise me on whether repair or replacement would be better in each case.
    He checked out every door and window frame for damage, and showed me how he could tell that a small area of water staining that I feared was wood rot was actually in good condition.  The caulking had cracked along the bottom of the patio door frames (door sills) so he added clear silicone caulk where needed.
    The good news was that all of the door frames themselves were fine.  Terry advised me that the door that I was certain needed replacing will be far less costly than the work needed to remove/replace the entire frame+door.
    The bad news: he confirmed our suspicion that the old wood windows do need to go.  Terry didn't try to sell me windows; he simply said that yes, his company does window replacements.  They do lots of other types of work too, and so he wound up "selling" me on the company by NOT SELLING, just looking around at every other project I've been considering.  He mentioned that bathroom remodels were a specialty of one of the company owners.  So for me, that project just moved way up the list.
    Then he fixed two nuisance items: replaced our front storm door handle, and tightened bolts on our fence gate.  Terry's a great ambassador for his company because he's not pushy, and comes across as honest.  Plus, he's a dog person, so major points for that.  :-)

    - Lori K.
  • C
    Jones Fence Enterprises Inc
    First, let me say that the quality of the materials and workman ship do seem to be very good, also I used Jones to install the original fencing 16 years ago and was very happy with their work.  The fencing down one side of my yard was needing to be replaced because two sections were removed when our pool was installed (13 years ago) and the pool installer did not level the fence post when the sections were reinstalled.  After 13 years of leaning in the weather, that run of fencing needed to be replaced (completely understandable), the other three sides of the original fence are still in good shape.
    Now, with respect to this installation:
    I was originally contacted on 18th saying the workers would be out on the following morning to start the work (3 weeks after contract signing, I was told it would be 2.  Not really a big deal, just noting the beginning of the communication issues). 
    On the 19th, I received another call that the previous job hadn't been completed on schedule and they would not be able to start my job until the 20th. 
    On the 20th, no call, no workers showed up.  I called them when I was home from work (about 4:30) and was told  that everyone who could help me was gone for the day, but that she would have the scheduler call me "First Thing" in the morning (note, this was not the "phone lady" that I reference in the remainder of this review; this sounded more like an answering service, or someone that was not directly tied into the day-to-day business that just received after-hours calls) .
    On the 21, no call from the office. The crew chief called around noon and said that they  were on the way to my house to set the new fence post.  That afternoon they were able to take down the old section of fence and set the posts for the new (Yes!  progress).  I asked the crew chief when they would be back to complete the job; he replied that they did work on Saturdays, so it might be tomorrow, but more likely Monday (24th), I would have to call the office.  I called and asked to speak with the scheduler, was put on hold for a few minutes, then the lady who answered the phone came back on and said that they would be there first thing Monday.  This was the first time I was not allowed to speak to anyone in the office other than the "phone lady".  About an hour later, I received another call from their office confirming that a crew would be there on Monday to complete the job.
    Monday, the 24th:  No morning call, I went home at lunch and no one there working and no sign that they had been there.  I called the office, identified myself, and asked to speak to the scheduler regarding when someone would be at the house to complete the work.  Again I was put on hold for a few minutes before the "phone lady" returned to say they would definitely be at my house that afternoon.  Second time I specifically asked to speak to the person responsible for scheduling jobs and wasn't given the opportunity.  About 3:30 as I was leaving work, I  got a call from the crew chief, "We're on the way to your house to work on your fence!"  Really, at 3:30, you're "on the way".  I got home about 4:00, no one there.  I call the office again (this time fairly angry), identified myself and asked again to speak to the scheduler.  Was put on hold again, then "phone lady" returns on the line to say that the workers are definitely on their way to my house. Third time I was not allowed to speak to anyone in the office other than "phone lady".  I ask if they are aware that it is 4:00 in the afternoon, on the last week of November, and that it will be getting dark in about 30 minutes?  "Phone lady" says that the crew is on the way and will do as much as they can that afternoon.  Crew shows up about 4:30 and works for about an hour running the stringers.  To their credit, they were still out there with flash lights after it had gotten dark.  The final straw for Monday was when Phone Lady called the house a little after 5:00 to say that "a crew would be out first thing in the morning to work on my fence".  I was fairly short on patience at this point and told her not to call back unless it was to tell me that they were done.
    Tuesday morning the crew chief calls around 9:00, says that they are at the house to finish the job, it will take 2 to 3 hours, and he'll need full payment before they leave.  I tell him that won't happen because I'm at work and can't leave at their beck-and-call to go home and write a check, can I put one in the mail after I get home in the afternoon and inspect the work?  He says that I'll have to call the office.  I call, and after being put on hold for 'phone lady' to check with who ever it is she won't let me speak to, she returns to say that it will be okay if I can call them with a credit card number as soon as I get home and inspect the work. 
    They did complete the work that day, and did a very good job.  I called with the credit card number, got a "thank you for your business", and we were done. 
    At the end of the day (week), they did do good work with good materials, Would I use them again - maybe - but they would not be the top-of-my-list, go-to, company that I've always considered them to be in the past.  It really annoyed me that I was never allowed to talk to the person(s) responsible for setting the schedules and getting the work done.  Also mildly annoying that they  insisted on an instant payment after putting me off for several days.

    - James T.
  • A
    Superior Fence
    I called Superior Fence to schedule an estimate on a Friday.  The lady on the phone was quite pleasant and had me scheduled for an estimate the next morning.  Not only was the estimator on time, but he was early!  I've never had a contractor in this town show up early.  It turned out that the estimator, Jeff, was also the owner of the company, and the man who would be building our fence.  Jeff brought a photo album of various previous jobs, and was very knowledgeable about types of fencing and what would best fit our needs.  He even came up with a creative solution for working around a storage shed and the natural gas line.  His large amount of experience and pride in his work was evident during our conversation.  After our initial meeting, we had an emailed estimate within a day.  After we agreed to the estimate, Jeff came back out to the house for us to sign the contract.  Construction began a few days later.
    Construction took about four days.  On the first day, I told Jeff to come and go as he pleased, so he wouldn't feel like he needed to report in every time he did anything.  Some people may prefer that, and I got the feeling that he adjusts his communication to each homeowner's style.  He and a helper were here at 8:00 every morning, but I barely knew they were there.  They were clean, efficient, and professional.  The work site was kept clean of debris during the entire construction period, so we could still go out in the yard in the evenings and not worry about stepping on something.
    When construction was finished, Jeff gave us a couple of days to check out the fence and see if anything needed attention, then came out to pick up the check after we approved.  My husband actually noticed a trivial issue after we had paid, and asked about it in an email.  We're not sure when it was done - it's like elves magically showed up in the night and took care of it.
    We are extremely pleased with the construction quality of the fence.  Our yard is slightly uneven in places, but you can't even tell; the lines are so straight.  The fence is built so well; I know it will withstand wind and storms for many years.
    - Melissa W.
  • B
    Superior Fence
    There were several areas of my privacy fence that required repair, including the double drive gate and the single walkway gate.  I called for an estimate on a Friday afternoon and the representative was very personable and polite.  She scheduled and appointment the following Monday.  She contacted me 10 minutes prior to the appointment reassuring me that she was coming, but was running a few minutes behind due to traffic (bonus points here!).  
    The representative was very polite and knowledgeable about fencing and answered all of my questions thoroughly.  
    After much discussion, the provider was to work a quote to include replacing my double drive gate, approximately 15 pickets along the fence and one 6x6 post.  Additionally, I asked for a separate price for staining/treating the entire fence.
    It took 3 days to provide the quote for services which wasn't necessarily bad in my opinion, but not exceptional.  
    When I reviewed the quote, it was not separated out by service as requested, and the total quote  much higher than I'd anticipated 
    Ultimately after comparing quotes from various providers, another vendor was selected.
    - Robert B.
  • A
    They showed up on time for both the estimate and the work. The workers were both polite and informative. Even though the installers had to stop due to weather they were back the next day to finish everything.
    - Michael L.
  • F
    Harbin Lawn/Landscaping & General Handyman/Painter
    This ?two day job? was started five weeks ago.  Only the pressure washing of the house and
    concrete has been done ? no stain removal. 
    The fence wasn?t done because their hoses didn?t reach.  Everything was moved off the concrete before
    they started, but nothing was moved back. 
    I reminded Mr. Harbin of that and also that the garage had not been completed
    yet.  The ?power washing guy? came to do
    the garage, three weeks later.  He didn?t
    show up with a power washer; but instead, he had a bucket, a broom, and
    household cleaner.  Mr. Harbin told me
    that a team of three men would take everything out of the garage that could be
    moved and seal the rest with plastic to ensure it didn?t get wet.  He also assured me the door to my underground
    shelter would be sealed so water would not leak into it.  It was not and is now full of stagnant dirty
    water.   I heard every ridiculous excuse
    and sob story from this company.  That or
    I was completely ignored when I contacted them. 
    I told Mr. Harbin after 30 days that I wanted my
    money back ($1,600.20) or the job completed. 
    He apologized and promised to come that weekend to complete the
    job.  I have not heard from him since and
    am forced to pursue legal action.  I have
    the entire horrible experience documented and am happy to share it.  DO NOT HIRE THIS CON-MAN!!!! He is dishonest
    and unreliable.

    - Donna P.
  • A
    Athens Fence Co Inc
    My wife and I are very pleased with our new fence and gate.  Anthony, Christie, and the office staff were very easy to work with during the measuring and costing process.  We received several positive reviews from friends before choosing Athens Fence for our fence installation.  The company is very busy (a good sign), so bear with them on the scheduling side of things.  The quality of materials and installation is excellent.  The pricing is in line with what one would expect to pay for well-built fencing.  We would most definitely hire Athens Fence again.
    - Chris Z.
  • D
    Tennessee Valley Fence Inc
    Tennessee Valley Fence was to complete the outer perimeter of a fence left undone by Inline Fence Company (see report on Angies list as well), and install 3 Duragate fences one which was a double driveway gate. I decided to leave off the 1 foot of lattice trim on the top as the cost was too much for me. The boards were to be premium boards (3/4" thick) and were to be stained prior to installation. Tennessee valley had fenced a property for me previously (Harvest in 2007) and had done a great job (which is why I ignored the poor grades on Angie's list). However this time I must echo the existing comments as they started the job 2 weeks late and the workmanship was POOR. Who builds a fence without any levels (string, torpedo 4or 6 foot- NONE)? The 1st crew borrowed our levels as I wanted a straight and level fence line and the fence was not even attached to the side of the house so it could easily allow my dogs to get out with little force (reason for the fence in the 1st place). They also installed the wrong gates. They installed what the 2nd crew called "Duragate Junior" which is only 1/2 the aluminum frame, the rest is cedar and not what I paid for and so I called the owner Bill Roberts. I met with Bill and he assured me that all the deficiencies would be corrected. The last crew tried to finish the driveway gate. He attached the boards to the aluminum frame with OUR WOOD screws as there were no stainless self tapping screws on the truck as required (we will have to correct this as well) and the wood was unpainted ( worker said he was not told of the stain/paint requirement). Imagine trying to cut a straight line at the bottom of a gate (while installed) using a circular saw- not pretty! At the end the "repairs" were getting so bad I just asked them to leave and said my husband and I would finish it ourselves.... My past experience with the owner of Tennessee Valley Fence proved to me that he knows how to and can build a quality fence. However it does not appear that he currently has the crew to support a quality product and is unable to provide sufficient oversight of all the work in progress . Is there anyone in this area who can build a quality wooden fence???? If so I would like to meet them (we still have the lattice topper to install but I guess we will be doing that ourselves)....
    - Jeff D.
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