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Carpet Cleaning reviews in Madison

  • A
    Act One Cleaning
    The carpet looks amazing! Spots I didn't even know were there are gone, as well as some that I didn't think would come out at all, including nail polish stains. The guys showed up on time, communicated well, explained the process, and used a rotating type of brush that I hadn't seen before. They vacuumed and pre-treated spots before getting started. It took a bit longer than I had expected, but that's part of getting a careful and thorough clean; totally worth it in the end. The price I thought was extremely reasonable.
    - Allison M.
  • A
    Act One Cleaning
    I couldn���t believe that Stephen got the dirt out of my traffic areas but he did. He is conscientious, pleasant, and punctual.. His pricing was incredibly reasonable. He knows his equipment. After he finished, my allergic senses did not notice an odor. I turned on the fans in each room and the carpets dried after several hours. I don't have to look at dirty traffic areas anymore but I do need to get him to clean the rest of the carpet. Stephen Hamilton did an outstanding job!
    - Martin B.
  • A
    Act One Cleaning
    He arrived at 11:30 and worked constantly for more than three hours. We had our living room, dining room, and hallway cleaned. We had moved out most of the furniture except for heavy pieces such as the couch, entertainment center, computer desk/ bookshelves, piano. We asked him to just clean around these items. Our carpet was dirty due to our pet dog, and just LIVING. It looks like new--the spots have disappeared and it smells fresh and clean!!!!!
    - Dennis R.
  • A
    TS SOLUTIONS
    Tristan was punctual, courteous and thorough. Very professional! He explained everything he was doing and he was able to get out all the stains. The carpets look TERRIFIC, smell and feel clean. I would endorse this business without reservation!
    - Kristin F.
  • A
    Act One Cleaning
    Great work. Worked until the job was done and did a great job. There were a few stubborn areas that he worked diligently on and didn't stop until he was satisfied. Came right away after he was called for the estimate and was very prompt.
    - Roberta B.
  • D
    Zerorez Huntsville
    Service result was unsatisfactory. 1st cleaner used way too much water in the tile floors and shower. I asked about water volume puddled on floor after he vacuumed most of it, he said it would dry. The carpet was done the same way, same problem...too much water or solution. The carpet, when dried was very crunchy. After tile dried, white reside was left all over the tile shower, floors and even up on my brown painted doors. I couldn't clean it off. I called Zerorez customer service and they would only redo the tile. I requested a different technician and he was professional but the service did not remove all the white residue. I had to get down on my hands and knees and a bucket with brush and cloth and still white residue remains. I am not happy about the experience or the service. I can not recommend Zerorez.
    - Debra A. W.
  • A
    TS SOLUTIONS
    I had some apprehension based on poor service received last year from a different provider. Deciding to give TS Solutions a chance paid off! I am incredibly happy at the quality of service provided. My carpets have never looked better. Tristian was professional in his job and appearance. I would not hesitate to recommend in the future. TS Solutions has become my go to company for carpet cleaning. They also offer pressure washing and I will go to them for this if needed in the future.
    - Donald N.
  • A
    Act One Cleaning
    We contacted Act One on Friday Feb 12th to schedule an appointment to review the job.  On Monday the 15th, the representative, Andrew, showed up on time and was very professional (polite, dressed in khakis, and even had on a name tag representing the company).  He went through each room with me while I explained what I wanted.  All throughout the visit, he explained how much each service would cost, and what all it would cover.  He was very thorough, and there was never any question or surprise.  

    At the end of the appointment, he sat down with me and reviewed everything we discussed and gave me a rough estimate based on the notes he'd taken so far.  Their services were laid out like a menu of items and I could pick and choose as much (or as little) as I wanted.  He reported that he would have the owner of the company send me a formal estimate later that evening after he transcribed all of the notes to ensure we hadn't missed anything.   We then scheduled a tentative appointment for that Thursday/Friday (this was a 2 day job).  

    I received the estimate later that evening and noted that it was different from my own calculations.  After careful review, I realized I'd forgotten to make note of a couple of things I'd requested which accounted for the difference (Andrew made better notes than I).  I agreed to the price and advised Act One that I was prepared to move forward as planned.

    The crew of 4 arrived as agreed Thursday morning and after a quick orientation, went straight to work.  They worked extremely hard and rarely took any breaks.  They would periodically ask questions, but for the most part, I stayed in my home office working and did not have to supervise them.

    At the end of the first day, they showed me what they'd accomplished that day and what they still had remaining to do.  I must say, even halfway through, I was very impressed.  My house, particularly the kitchen, was exceptionally clean.  They had even worked in a few tasks that I'd not previously ordered (such as cleaning out the inside of the oven).  My wife and I noted when we woke up Friday morning that we slept so much better after the first day due to how thoroughly they removed allergens/pet hair.

    The second day was much like the first.  They arrived on time and went straight to work with few, if any, breaks (not even a lot of talking among themselves).  As each person would complete with their final task, they would walk around with me to make sure I approved of that area of work.  I made note of a few things that were overlooked (which, I might add, was a very small list) and they took care of those items immediately.

    I noted that I had a personal appointment at 5:30pm, and that I needed them to be finished with the job by 5pm so I could make it.  They were finished by 4:30pm and mopped the hardwood floor on their way out to make sure it was perfect.  

    They told me from the beginning that they would not accept a single penny until I was 100% satisfied.  They stayed true to their word!

    Overall, we were impressed!!  Grout that we thought was dark gray when we moved in was actually white.  Our appliances shined, our carpet and furniture was brighter...we could not have asked for a better quality work and would highly recommend this company to anyone.




    - Robert B.
  • D
    R M BUTLER, INC.

    I called for a quote of $136.00 for 5 rooms.  I specifically said there were a few pet stains (NOT urine as I told them) and I did not expect them to be cleaned perfectly but did just want the carpets cleaned.  The young man who came was very nice, courteous but did not really know what to do when he saw one room had cats and stains.  He did call his supervisor, Brad, who also came out and then informed me that to do the job right it would be $509.00.  I said I just wanted a cleaning and knew the stains may not come out.  But because I did not want to pay $136 for nothing - he agreed to clean for $250.

    I wasted my money.  The carpets were not cleaned as well as I have had by others who actually used soap and water.  Green does not clean.  The young man also said I did not have to vacuum the cat room - and I now have soaked packed cat litter between the carpet and wall.  He said "he did not have a vacuum".  A carpet cleaner without a vacuum .....

    I took my Bissell steamer and went over a place that they cleaned - and got light dirty water.  I do have a video of me cleaning over their work and the water - also the cat litter I cannot get up - and the difference between under a throw rug from last cleaning and what they did now.

    I just caution you also that the young man moved absolutely nothing - so if he could not get the machine into a corner, he did not move a chair a few inches or anything light to do a really top job.  In other words...no above and beyond but only what was easy.


    - Sherry M.
  • A
    Jani-King of Huntsville
    Jonathan came to our home to give us a quote.
    He was professional and did a great job of answering our questions.
    James was the technician that did the carpet  cleaning.
    James did a fantastic job cleaning our dirty carpet!
    He was on time and very courteous.
    We will call Jani-King in the future when we need carpet cleaning and we will highly recommend them to others.
    - DORIS L.
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Carpet Cleaners in Madison

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