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Specialized Services reviews in Luverne

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  • Review and ratings will be updated pending resolution.
    The Good
    1. No-pressure sales pitch.  Came in much higher than the Angie's List deal based on square footage, but even so the price was still lowest of our three estimates and the sales manager was professional, patient, and punctual.
    2. Pre-work coordination. Financing and scheduling an install date was a no-hassle affair.
     3. Cleanup. They did a reasonable job and only snapped a branch off one shrub, especially considering it was dark when they were finishing up.
    The Not-So-Good
    1. Install into the darkness.  Scheduled install day was slipped due to equipment problems.  We agreed to a Saturday install and crew started working ~ 08:30-9:00.  Unfortunately, they were still on the roof well after dark, and ran out of material.  Not to mention installing shingle in the dark is not something I would recommend nor expect for a quality install.  Thankfully, no one was hurt.  
    Unfortunately, the thing they were doing in the dark was the ridge vent, which is still not sealed on the endcap. Hopefully the ridge gap was properly spec'd and the ridge vent install done with care, as that can be a leak-probe feature if not done well.
    The next day, Sunday, they returned in the early afternoon with material, but forgot caulking/sealant to finish off two sections of ridge vent.  They said they would return later on Sunday.  They never did.  Install remains incomplete.
    2. No call back on Monday.  We called twice and left messages Monday with the production supervisor regarding the last piece to finish.  No call back received.
    3. No Supervisor Presence at Job Site on first Install Day (Saturday).  When the crew arrived, they went straight to work.  That is--straight onto the roof.  However, no one came to the door to introduce themselves or the crew, nor did any of the gentlemen show they were in charge of the crew.  In fact, the only interaction we had, even after I went outside multiple times, was one of the crew asking to use the bathroom, twice.  Not a problem--he was a polite young man who spoke clear English, but the point is that was the only interaction until the end of the day when they said they needed to return.  He seemed to be the youngest of the crew and should be commended.  
    However, it would be much more professional to at least have a crew foreman introduce himself, if nothing else as a point of contact for any issues but also to lend some workmanship oversight.  It is tough to oversee a roof install as a homeowner unless you choose to be on the roof most of the day.  
    Time will tell on the quality of the install once we have some rain and wind, and I'll be happy to update either way.
    Considering showery weather coming Thursday, hopefully the work will be inspected and any remaining sealing will be completed.
    - Frank T.
  • It went really well. I had previously had two wildly different assessments of the condition of our roof. Having a maintenance company rather than a roofer do the assessment was a great idea. He gave a similar assessment of the life left on the roof to one of our previous inspections. This confirmed that we have some years left on the roof and saved us having to get a new roof this year. Worth every penny! Now we have resources to focus on other needed repairs on the house. 
    We paid extra because we have a steep roof pitch. I felt this was fair and was clearly stated ahead of time. Very professional. Honest. Didn't try to upsell us. What I expected from the reviews.
    - Lena M.
  • The turnover in this company is terrible. Every month we had a new account executive. They failed to file basic documentation with the IRS on our behalf, the major function of their contract. We were fined for these mistakes. They eventually sent us to collections to get us to pay fees for services they didn't perform. We had to threaten legal action to get them to reverse the charges. Then they emailed us a friendly, "hey, we'd like you back" email. They are clueless, unprofessional, and inept. We regret ever having signed up with them. Truly.
    - Gretchen H.
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Specialized Services in Luverne

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