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Appliance Repair reviews in Lester

  • D
    Sears Appliance Repair
    Sears uses a company called A&E Repair. The work was fine, but I felt a little uncomfortable around the technician. He kept asking me personal questions. I didn't think it was as professional. I wouldn't have said anything about that, except that when he was finished, and I asked him how much, he showed me the bill. It was $209.00 and he seemed to expect payment right then. So, I just wrote out the check for $209 on 8/16. A couple of months went by and the check never went through the bank. I kept wondering why it was never cashed. Then I got a letter from National Credit which was a collection letter for $209.00. Talking to them was not easy and I never could get anywhere with them. At one time, one girl there said that it was there, but just not cashed. I asked if I should stop payment on the check and she instructed me not to do anything. Another time, I called when I didn't hear anything because I was given a deadline of 10/19 to pay the bill or I would get further charges. She said that it showed that it was there. I asked, "Why? Did the technician not turn it in? Did he turn it in and it get lost at A&E in the shuffle?" She said, "well, just a minute", she put me on hold for a good, long, while, and she came back and said, "I think you should just forget about it. The check is here and it will be taken care of." I hung up from that and after a few days, it didn't come through my bank account, and I didn't feel comfortable. The bottom line is that I had to stop payment on that check, which cost me another $36, and on the 19th, I did get a check for that amount, to them. The whole experience just makes me unhappy. I'm not sure if that was with Sears. It could have been with their repair company, A&E. I still don't know what happened with that check. They kept saying that it was there. I just was not happy with the way that it was handled. I think I rated them low, but I don't think I should rate Sears low, because the refrigerator did get repaired and they came out in a timely manner. But, I didn't think they were very professional in the way that they handled that payment.
    - Charlotte B.
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Appliance Services in Lester

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