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Auto Service reviews in Jacksonville

  • A
    Jacksonville Auto Repair
    The check engine light was on and several people attempted to diagnose and fix without success. They did keep my vehicle four days but after replacing a partially clogged catalytic converter, the check engine light finally was not visible and the vehicle ran smoothly.
    - Veronica T.
  • F
    We were sold a wrecked car. When I popped the hood, I noticed all of the damage. When I took the car back to address the issues, they were not willing to do anything. They told me I could take the car back, but they would not just fix the repairs. The dealership cancelled the title application after I adressed these issue with them, so there is nothing I can do with it now. He is very unprofessional, and unresponsive.
    - Jim K.
  • F
    Landers Automotive Svc Ctr
    We called this morning to ask them how much they would charge to take a quick look at our van. We were told that it would cost $15-20 for them to drive it down the road and see if they could give us an idea of what was wrong and they would call us back, give us a report, and we could decide with that information whether we wanted him to do anything else. They promised to call back. They did not call back. I finally called them to ask if they had driven the van yet and the lady said yes they had and placed the repairman/owner on the phone to talk over the problem with us he had found. He told us the problem (but did NOT tell us that he had ALREADY run a different diagnostics test on the van that cost $60). We asked him for a price quote to fix the problem and he said he would call us back. When he finally did call us back and gave us the quote we told him we could not afford it at this time and would come back and get the van.
    When we arrived at Lander's Automotive, we were told that the price was $60 that we had to pay for this service. When we objected stating that we had been quoted for $15-$20, the owner/repairman came in and said that he had put the van on the computer/machine to test it to see what was wrong and that this service costs $60. We explained that we did not have this money and that should we have notified in advance of his doing this test that we would have requested he not do it. He was very short with us and told us that we had to pay the $60 or we wouldn't get our van back. When we continued to object to the $60 charge that had been incurred without our permission for such service, he became heated and argued that he doesn't work for free and that he has to pay for his machine somehow. We told him we would gladly pay the $15-$20 that he had quoted us beforehand for the service that he had promised to give us. We reminded him yet again that he never called us to ask if we wanted him to do any further testing that would cost more money. When he continued to refuse, we told him that we would have to dispute the charges with the bank. He then told us again that he doesn't work for free and went so far as to include other customers in the argument to bolster his argument. He told us that the quote had been given by the lady in the office and that he works in the garage. We told him that there was a breakdown in the communication between him and his office staff, but that we could not pay for it, and that the lady that works in the office does not work in the garage. So the communication between THEM is what needed to have been clearer. We also reminded him that we had also talked with HIM about the specifics of our car and that HE never mentioned any additional cost to us.
    After a while of this, he finally threw the keys at us and yelled at the office lady to and quot;let them have their car back and get them out of here.and quot; We did pay the $15 charge that we were quoted this morning.
    Mind you, we have used Lander's Automotive before this and were happy with their service and customer service. They came recommended to us from my old mechanic who can no longer work and who takes his own vehicles to Lander's. So yes, we are disappointed and displeased to have had such a confrontation and to be basically kicked out to never return.
    - Beth M.
  • A
    Sullivan's Auto Service
    Jack is well know in our community and does a great job working in customers and getting the job done quick and efficient. Also lets you know if there is anything you need to look at repairing soon and how much they may be.
    - Debra L.
  • A
    Elgin Tire Service
    Love Elgin for all my tire needs. Had a tired continuing to go flat. The owner asked the worker to check it if it could be repaired. They were able to repair and also checked the air and condition on the remaining 3 tires for me. Makes a lady feel safe!
    - Debra L.
  • C
    D & J Automotive
    This place is great for your standard oil changes and routine stuff, but leave replacing major stuff to the pros.  They take longer, don't complete tasks correctly the first time.  Also, be prepared to check over what you've asked them to do.  Once they rotated tires and left off the lug nuts, luckily the trip home was wobbly but ultimately uneventful.  They weren't too surprised when we called back.  They wanted us to drive back, but when we stood our ground of unsafe practice, the owner actually came to our rental house and put them on there and had us drive back in to tighten and they had to re-order some they'd lost.
    - Kelly L.
  • A
    It went really well, took longer than some of the other places we probably could have gone, but they stuck with it and dedicated a guy to the task and got it done by the time they said they would. I always think that auto repairs are more expensive than they should be, but the price was competitive with other places we checked and I chose them because of their reputation with trailer repairs. Bottom line, they were worth going to even though they weren't the cheapest. I would definitely go again.
    - Kelly L.
  • A
    pMy car broke down and had to be towed to the repair shop. My auto
    insurance called its contracted towing company and that company's driver
    told me it would be a 2-3 hour wait. When I called Pritchett at the
    advice of my auto repair guy, they said they were on another tow, but
    they would be there within one hour. Not forty five minutes later, Pritchett's tow
    truck appeared without my having to clarify ANY directions for them on
    how to get to my home. The young man was very courteous and informative
    as well as professional. He was very careful with my van and was able to
    give me a receipt right on the spot. Oh, and I was able to pay for the
    towing with a check! FYI, he knows every single owner of every single repair shop in the Jacksonville/Anniston area.
    - Beth M.
  • A
    Express Oil
    They were very good. I would absolutely use them in the future.
    - John U.
  • A
    Express Oil
    They are very good.
    - John U.
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Auto Services in Jacksonville

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