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Door Installation reviews in Irvington

  • C
    Window World of Mobile
    It took 7 weeks to get the windows installed from the date I ordered them. When they showed up at 9:00 a.m. for the install the paperwork was incorrect. The French door they brought was not the right size, when they called the office for the correct door no one answered so they told me they would bring it back the next day and install the door. The men put in the windows and left at around 4:00 p.m. The lead installer told me he would be back the next day to finish the trim on the windows and that it would only take a few hours to complete ( he still had several hours of daylight to complete the job). I agreed that he could come back the following day because he still needed to install my door. He said he would arrive between 9:00 and 10:00 a.m , he arrived at 11:50 without my door. No apology for being late. He finished the windows in a few hours just as he said. We called the company all week, finally they told us they had the door but it would be two weeks before the installer would have time to get to it. Not acceptable, my husband talked them into installing the door the following Sunday. The office told us the installer would arrive at 9:00 a.m he arrived at 11:30 a.m. Again no apology for being late. Finally every thing is complete and looks good but I will not use them again because of poor customer service.
    - Cindy L.
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Door Installers in Irvington

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