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Moving reviews in Homewood

  • A
    Changing Spaces Moving Inc
    Everything went smoothly and exactly as planned. They were quick workers and were very careful with our things. They placed all the furniture exactly where I wanted in the new house, and were quick to get my opinion on things to make sure it was to my liking. All of the workers were polite and friendly with a smile on their faces. They look like they enjoyed their work and were having a good time doing it. All of my items arrived undamaged. Even some furniture that was falling apart from previous moves made it in one piece. And after all that they came in under the estimate. I am very happy with my decision to hire them and would recommend them to any family or friends.
    - Audrey U.
  • A
    Changing Spaces Moving Inc
    They were punctual, courteous, fast and yet careful.  They were very helpful and made suggestions that made the move easier for me. They did a terrific job and worked very hard. It was as pleasant an experience as a major move can be. I recommend Changes Spaces.
    - Kathleen K.
  • B
    Able Body Moving and Delivery LLC
    2 men arrived right on time and were very professional in the move.  Were courteous and careful. Did not scar walls nor furniture.
    I was a little miffed when I received a contract spelling out that the two hours included time to and from their company site.  I looked it up on Google and it seemed to be about 30 minutes drive one way from my house. So that meant that I only had 2 men for 1 hour not the two hours I thought I had. However, in my case 1 hour was enough.  I don't know if that was spelled out on the original offer on Angies list or not but I do remember the heading was something like "two men and a truck for $85".
    - David P.
  • A
    Motivated Movers of Birmingham

    The three movers were very professional, prompt and polite. Unfortunately, on the armoire move, the upper door snapped open and cracked on itself. The movers took immediate responsibility for the cracked door and said they would send someone to fix. The following day Danny Sorrells (Furniture Repair) came to our house and spent two hours repairing the door at no cost to us.  The repair was amazing with no damage visible. Danny is a true craftsman.  We hope to utilize his services in the future for furniture repair.

    So, all's well that ends well.


    - MARY A.
  • F
    All My Sons Moving and Storage
    My experience
    with all My son's moving company was terrible. 
    The movers worse slow, unprofessional, and stole several items during
    the move.  It turned out that the mover
    that stole the items had previously done a year in prison for theft and was on
    parole at the time that all my son's hired him. 
    I contacted all my son's repeatedly to try to get them to compensate me
    for the items stolen and for my experience but they have refused to fully
    compensate me. My experience is below.
     
    My fiancé and
    I were very excited to move into our new house together.  We had each sold our separate houses and the
    time had come to find a moving company. 
    We called several moving companies around the Birmingham area and
    settled on all my son's moving after talking to Earnest who identified himself
    as a manager there.  He told us he would
    have 4 movers work with us for $175 per hour. 
    He stated that all of his MEN well-trained professionals who would
    "not be talking on their cell phones" and who were efficient and
    fast.  He stated that all my son's was a
    family company and they took pride in making sure they're customers were
    satisfied.
     
    We moved on
    July 26, 2014.  The four movers showed up
    on time and began working.  One of the
    movers commented to the other 3, "so how do you normally start?"  Which made me think that he did not have
    experience in moving but nonetheless the move started out well.  It took a little over 2 hours to load the
    truck with my home contents (3 bedroom, 2 bath).  Then, things deteriorated.  We drove to our new house to drop off several
    items before going to my fiancé's house. 
    At this time I noticed that 2 of the movers began talking on their cell
    phones while they were moving.  One had a
    headset and and was fielding calls regularly and the other was on and off of
    his phone.  Their work efficiency slowed
    down tremendously.  We moved to my
    fiancé's condo and started loading her items. 
    I noticed that the movers were moving even more slowly and so I began
    moving items as well in an attempt to speed them up.  I asked them on several occasions to speed up
    but this did not happen.  One of the
    movers began smoking cigarettes while moving her furniture and laid down on one
    of our nice chairs for a break despite being very sweaty.  It was obvious to me at this point that they
    were not acting professionally.  Then, my
    fiancé and I look down the hall and saw them pushing a box spring mattress
    along the wooden floor and we quickly ran over and asked them to stop in to
    pick it up while moving it but it was too late - the wooden floor now had
    several deep scratches.
     
    After several
    more hours we finally got to her new house. 
    When they unloaded our dining room table we then noticed that there was
    a large gouge out of the table and one of the chairs had been completely broken
    in half.  One of the movers suggested
    just using gorilla glue to put it back together but another mover gave us a
    claim form to fill out.  When they were unloading
    a dresser full of clothes out of the truck they dropped the dresser from the
    back of the truck onto the street. 
    Luckily the dresser fell into a giant pile of furniture pads so the
    dresser wasn't hurt..
     
    All in all the
    move took 10 hours when I think the move could have been done and much less
    time (perhaps 7 hours) if the movers had been efficient and worked hard the
    entire time.  If they had simply not been
    on their cell phones and talking and distracted I believe this would have saved
    at least an hour.
     
    At this point
    we were very dissatisfied but exhausted after removing all day long and paid
    the company $2000 and thought our bad experience was over.
     
    Shortly after
    though my fiancé realized that her diamond earrings and bracelet were no longer
    in her jewelry box. 
     
    I then called
    our local all my son's moving company to complain about our experience.  I spoke with the manager Frank and told him
    about are terrible experience and the missing jewelry.  Frank told us to put the missing jewelry
    items on the claim form and he stated he would refund $200 to my credit card in
    exchange for our terrible experience.  At
    this point I was disgusted that he would offer me such a small sum of money in
    exchange for what we went through, but asked him to refund the $200 and hoped
    that the claims department would reimburse as for the other items.
     
    Several days
    later she also noticed that her watch was missing as well.  We had already turned in the claim form so we
    called the national office to add the watch to the claim form.  They tried to dissuade us from adding the
    watch and stated "sometimes things happen in moves."  We nonetheless added the watch
     
    We then called
    the Homewood Police Department to file a police report.  The police sergeant took our information and
    contacted all my son's moving company and requested the names addresses and
    phone numbers of the 4 movers that we had.  
    The police sergeant told me that despite 2 calls to all my son's that
    they would only release the names of the movers but would not cooperate any
    further with any other information despite him asking multiple times.
     
    Luckily, the
    Sergeant found that one of our movers had sold a set of diamond earrings and a diamond
    bracelet at a local pawn shop.  He went
    to the pawn shop and sent us pictures of the diamond earrings and they were in
    fact ours.  He was unable to get the
    diamond bracelet since the pawn shop had already sold it before he could get it
    back.  The police sergeant contacted the
    mover who stole our property and he confessed to stealing the "diamond
    bracelet and earrings".  He however
    did not confessed to stealing the watch. 
    The police sergeant told me that the mover who stole her property should
    have never been hired by the moving company. 
    He stated he had a long criminal history of theft and drug arrests.  He told me that he had done a year in prison
    for theft of property and drug convictions previously.  The mover was actually on parole at the time
    that the moving company hired him.
     
    I then called
    the local all my son's moving company to tell them that the person they hired
    to move my personal items was a convicted felon who had been convicted for
    theft multiple times in the past.  I
    called and spoke with the manager, Carey. 
    He stated he would look into my case and call me back later that
    day.  I never received a call back.  I call them 2 days later and spoke with a
    different manager and he assured me that Carey would call me back later that
    day.  I never received a call back.  I then called back 2 days later and spoke
    with a different manager.  At this point
    I asked to speak to the owner since I could not get a return phone call from
    the manager.  I was told that someone
    would call me later that day with the owners contact information.  I never received a call back.
     
    Several days
    later, Ashley Hudnall from the national all my son's corporate office called my
    fiancé.  She offered us $1000 refund in
    exchange for our experience.  My fiancé
    informed her that the stolen diamond bracelet alone was worth $1800 the table
    work $500 a floor repair cost us to $200 and that we were asking for a refund
    of the $2000 that we had spent on the move. 
    She assured us that she would get back with us and with a more
    appropriate offer.
     
    She sent an
    email back offering $2,000 and when we informed her that we were out $4500 for
    the experience (not including the watch which is stilling missing and was
    appraised for $4800) she offered us to $2,500.
     
    I called and spoke with Ashley.  I reminded her that on the all my son's
    website it states "Our men are skilled movers that treat
    your belongings as their own. "
    If further
    states that all my son's is rated #1 in customer satisfaction.  She told me that $2500 was the most that she
    could offer me.  She stated that if I
    wanted full compensation at $4500 it would have to go through their insurance
    department and this would take months and they would send me lots and lots of
    paperwork which would take up a lot of my time to complete.  Furthermore, she sent me a confidentiality
    agreement to sign which stated that I would not tell anyone about my experience
    with all my son's moving.  I told her
    that I wanted to make sure that they had safeguards in place that this did not
    happen to future customers.  She told me
    that they had not done a background check on the move her that stole my
    items.  She stated this was a mistake and
    an isolated incident and had been corrected. 
    However I knew this was not an isolated incident because the Sergeant
    investigating my case stated that he had 2 other open investigations of all my
    son's for theft of items stolen during the move.
     
    At this point I am extremely
    frustrated because I hired a moving company and paid premium price of $2000 and
    was promised in exchange trusted professionals who would move my items with
    care.  Instead I received very slow,
    movers who at times were careless and were often inefficient and one of them
    turned out to be at felon who stole several items from me in the move.  I thought that when things got to the
    corporate level that surely they would understand that they had committed fraud
    by promising me a certain level of service in exchange for money and then not
    delivering.  Instead, they tried
    repeatedly to get me to accept financial offers that did not completely
    compensate me for the items of the goods that were stolen from me during the
    move.
     


    - Ryan K.
  • A
    Changing Spaces Moving Inc

    They called me to ask if they could come earlier than planned.  I agreed, however they were about 15 minutes late.  They were efficient and professional.  My biggest complaint is that they tell you upfront that the clock starts ticking when the drivers leave their office location and it doesn't stop until they return to their office location.  It took them 30 minutes to get to us and we were at I65 and Lakeshore Dr - a very central location so that meant that we paid them for 1 hour (30 min each way) of drive time - I assumed b/c we were centrally located that drive time would be minimal.  Of the $400 we paid them, $120 of it was for driving to and from their office - that's a bit high.  Thought they should have estimated that upfront.


    - Beth N.
  • A
    Angel Sent Movers
    These guys were great at moving. They were polite and professional. They helped back the moving truck into the parking spot. They were very thorough with wrapping and protecting the furniture. Because they were so thorough, though, it slowed them down a little compared to other movers I have used in the past, so I did not book enough time for them. I had 4 hours reserved, and they were not able to fully unload the truck in that time. They did get all of the furniture and very heavy boxes unloaded for us, so we weren't left with too much to do ourselves. I definitely recommend them and would use them against myself, just make sure to book a little extra time.
    - Lacey E.
  • A
    American Eagle Moving & Transport
    Purchased a special just to get some large items moved around the house. The 2 guys worked hard, efficiently, and quickly. They were polite and made sure I was satisfied with their job. Nothing broken!
    - cindy N.
  • A
    Able Body Moving and Delivery LLC
    Nice young men (2) showed up an immediately went to work packing our rental truck.  Both gentlemen were well spoken and hard workers.  Would definitely use this company again.

    - Russell S.
  • A
    Motivated Movers of Birmingham
    Packed everything staged it for displacement to 3 separate locations. Brought in additional assistance to facilitate my time restraints.  Super guys!  They worked through lunch and I could not get them hardly to take breaks. I have moved as an adult over 10 yrs. This move was by far the best. Good show!
    - Lori P.
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Moving Companies in Homewood

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