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Lawn Mower Repair reviews in Homewood

  • C
    Since it's the dead of summer I called to find out how much it would cost and how long it would take to service my push lawn mower. I was told $69 plus parts and labor and 7 to 10 days. Two days later I arrive with my mower in the trunk of my 4-door sedan. The handle was folded up so it the trunk would close. The bolts and wing nuts that secure the handle to the base were removed to fold the handles. They were handed to the store's employee. I was told the cost would be about $100 plus any additional parts and would take 10 days to 2 weeks. I questioned the cost and was told that it included the standard service parts. The additional number of days bothered me also but let that go. Ten days go by and I hear nothing so I call. They have looked at my mower and need to order a belt. The part has to be ordered and it will be a couple of days. The next Saturday (about 3 days later, almost 2 weeks total since I'd taken my mower in) I call to check the status. The part is not in but should be in early in the week. No one can tell me if the service had been completed (except for the belt being put on) because the mechanics don't work on Saturday.
    Apparently they are the only ones that know what's going on with the work orders. Another week 10 days go by until I receive a computerized call advising that my mower is ready. It took 3 weeks for my lawn mower to be serviced.

    I arrive to pick up my mower and only one of the two sets of wing nuts and bolts that secure the handle to the mower are given back to me. The store employee has no idea where the other could be and doesn't make an effort to look. He is argumentative and accusatory in his responses to my concerns about having the parts returned to me that were brought in with my mower. And as I was waiting to speak with him for the second time about the missing parts, another customer is leaving with the old filter and parts that were replaced tied to her lawn mower. She questions what they are and the same employee explains that many customers want their old parts returned. The old parts replaced on my mower were not returned. The employee did offer to order the wing nut and bolt but at that point I was DONE with Bob's Power Equipment.

    - Sandy K.
  • A
    - Coke L.
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Lawn Mower Repair Shops in Homewood

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