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Home Security System reviews in Homewood

  • F
    DMJ Services, LLC
    Horrible! DMJ, LLC is NOT the company you need to use for any type of restoration in your home. Mr. Purdon and his staff are crooks ��� will charge you or insurance for more equipment than in your home & for work they do NOT do in your home ��� spiteful, arrogant, condescending, disrespectful & rude & can NOT do complete remediation. They left my home in shambles with wet floors & walls that caused mold/fungus growth that I lived with for 3 months since they left my house wet following a water leak without completing any type of restoration following incomplete mitigation Telesha (office manager) cannot manage the officeget paperwork sent to the right client in a timely manner or charge appropriately for equipment used &work completed. DMJ Services, LLC has a clause in their initial paperwork labeled ���Other Cost��� that states the owner/agent of property would be responsible for any expenses incidental to collection, including, reasonable attorney���s fees are the responsibility of the customer. BEWARE before you sign ANY paper work that Mr. Purdon���s first response to ANY disagreement is to put a lien on your home and then take legal action once the time-frame for a lien has actually passed. Mr. Purdon has an attorney in Moody Alabama that will file claims for him and then will charge you his attorney fee. August 10, 2016 ��� 11 blowers & 1 dehumidifier charged for 3 dehumidifiers August 16, 2016 ��� 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 17, 2016 ��� 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 18, 2016 ��� 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 19, 2016 ��� 11 blowers & 1 dehumidifier (moisture levels ranged from 10% to 90% in my home on this day) as DMJ technician K. Hancock removed all equipment from my home and left my home as it being ���completely dry.��� I was not home and did not see this process or hear why a moisture reading of 90% was still reading in my kitchen floor (directly below leak) or in my walk-in closet (directly above the leak). I spoke with Mr. Purdon 2-3 more times concerning repairs to my home now that the remediation process was completed. The last time Mr. Stramps met with me in my home was middle to late September and Mr. Stramps stated he would get with his team and they would have a time line of repairs to me by the end of September. September 27, 2016; repair schedule call. I heard from the office on October 11 concerning payment for mitigation services and again on October 26 concerning mitigation services. I did not hear from him in October and I started reaching out concerning repairs in November. My home had holes in several walls, missing insulation & missing ceiling tiles damaged hardwood floors and damaged cabinetry. I also started contacting other companies to get repair cost for the damage done during mitigation by DMJ Services LLC during the remediation process They left my home after remediation with holes in several walls, missing insulation and ceiling tiles, damaged hardwood floors and damaged cabinetry. They also left piles of debris on my back patio and front porch. I could not reach any one in the office of DMJ Services, LLC during the month of November. No one returned my phone calls and all e-mails were returned as forwarded to Joe Stramps. I contacted on 11.17 with a reply on 11.22 and I contacted again on 12.7 with no reply. I contacted a final time on 12.13 when I received a phone call for the 1st time in several months from Mr. Stramps stating he had passed on my information to Forest at Forsythe Construction company was to take care of my countertops and repairs I have never heard from Forest at Forsythe Construction nor have they completed any type of repairs at my home To note Telesha Forsythe is the Office Manager at DMJ Services, LLC so I am not sure that Forest at Forsythe Construction is an actual person Following this phone call with Mr. Stramps I started to inquire about my mitigation invoice. When I requested the invoice I got a simple 1 line invoice for $4141.72 When I inquired with Telesha Forsythe about this invoice, if it included removal of debris (since I had to personal remove the debris myself) she said it did and they would adjust my bill to not include removal of debris to $4033.54 I inquired again on 12.7 if DMJ Services, LLC was going to be able to complete my job (given they are a full restoration company) they should complete the job from start to finish and my home still had lots of damage they left in August. On 12.7 Telesha Forsythe states she would have Joe call my about this. I had to e-mail Telesha again on 12.13 concerning no call back from Joe ��� as stated above I did not receive a call until 12.13 concerning this where Joe explained that he had contracted out to Forest at Forsythe Construction to complete the repairs in my home ��� he finally called back after multiple attempts to reach him My insurance sent me a copy of the mitigation bill from DMJ Services, LLC ��� they charged my insurance $4253.46 (this included several items that were never completed in my home, removal of debris and equipment that wasn���t present when compared to hand written dry logs). INSURANCE FRAUD When I inquired further about my bill to Telesha sent me the complete detailed bill where I went through and documented items that were not completed in my home. DMJ Services, LLC admitted that they charged my insurance for the following that they did not complete So Telesha, Office Manager, originally charged my insurance $4253.46. Then charged me 1st $4141.72, 2nd $4033.54, 3rd $3975.18 and lastly $3925.17 ��� how do they come up with charges, bills and invoices? Upon further inspection of the detailed bill I found where they over charged my insurance equipment fees, they charged for 3 dehumidifiers in my home the entire length of the process ��� where they brought in and removed during the weeks they were in my home. They also charged my insurance for blowers in my home in rooms that did not have any water damage in them. IF you���re using them check your bill closely, Telesha the Office Manager cannot appropriately bill for anything. Also, Telesha (office manager) sent me an e-mail stating that my bill was paid in full by my insurance company and I had a closed account. I ended up hiring another remediation company in Birmingham to come in to complete the repairs on December 30, 2016. However, when they started the clean-up/demolition of my home January 4, 2017 they found mold/fungus growth where DMJ Services, LLC did not do the ONLY job they said they completed in my home! The company I had to hire following inactivity by DMJ Services, LLC for 4 months found $2301.75 dollars��� worth of damage to my home where wet hardwood floors were left in my home for 4 months and wet cabinetry left on my floors for 4 months caused mold/fungus growth. The rooms had to be scrubbed, flooring torn out (that DMJ Services, LLC charged me for and did not complete), cleaning of the area and then applying anti-microbial agent to the area then seal with an anti-microbial coating. All off which would not have been necessary if DMJ Services, LLC could do their actual remediation job On January 5, 2017, I was met with hostility rudeness incompetence and disrespect from Telesha Forysthe and Mr. Purdon when requesting documentation on my home They told me that the files were theirs and they did not have to turn anything over to me, the home owner, because it wasn���t my files. I work in health care and simply asked if this was any different than health records that I can always request my own health records. I was again told ���no; I wasn���t allowed to have access to any of the information concerning the mitigation completed at my home.��� I asked if I would need a lawyer to contact the office to get my records to my home. This was met by more hostility and Telesha stated that she would forward anything to my insurance company that the insurance company personally requested. I then had to call and speak with the insurance adjuster who requested the same files (I had called about) via e-mail. I went back into the office and told Telesha I would wait in the lobby until my insurance adjuster called me and said that he received the requested paperwork. The lobby did not have any furniture except 1 old/faded Alabama tailgate chair with a hole in the back. I stood for a while and played Mario Run on my iPhone. After waiting 15-20 minutes I sat in the only chair available where I waited another 10 minutes and continued to play Mario Run on my iPhone. Once my insurance adjuster called I immediately left the building and got in my car to leave. Mr. Purdon finally called me back after months of not responding where he informed me that I needed to leave his place of business before he had me removed and to not come back. That I was not welcome at his office any longer and I could not wait in his lobby and threaten his employees. To this I never once threatened an employee I simply waited in his office for paperwork I���d requested the day before and Telesha told me would be waiting on me. Since that day, Mr. Purdon has verbally harassed me via phone calls and text messages demanding payment and when I stated I had an e-mail stating my bill was paid in full by my insurance company he stated that the e-mail was incorrect and was sent to the wrong client. I���m sorry can your office manager (Telesha) or accounts office (Christina Rau Joiner) not keep clients straight? Mr. Joe Stramps was rude inconsiderate disrespectful and harassing via text message
    - Jessica P.
  • A
    Overall a great experience! Got an appointment for two days after calling, which was better than expected. Thy worked well with me to find a time to come when I could get off work. Work was performed promptly and professionally. Took only about 1 hour and some change to rekey 6 locks and copy some keys. They weren't particularly cheap, but you get what you pay for, I guess.
    - Joshua M.
  • D
    Took less than 30 seconds and was charged $85.00. Learned that I was charged for "an emergency lock out" - which it was not. Would have never asked them to come look at the door if I had been informed of this pricing. Too many other more honest lock companies in town to bother using them again.
    - Joel D.
  • A
    Selling Tampa Bay
    Josh and his folks were the dream team. Not only did they do a great job managing our property, they worked very hard to sell it when we were ready. We received top-notch service from Selling Tampa Bay!
    - Stephanie L.
  • A
    PuroClean Emergency Services
    In doing some work on our house,we unfortunately discovered what looked to be mold growing in the wall behind our kitchen sink.  We called PuroClean, and they came to our house immediately.  After confirming that it was indeed mold, the PuroClean
    professionals got to work at once.  They did a very thorough?yet still very quick?job, and fixed our problem.  PuroClean also took the time to walk my husband and I through the process, and explained why they did what they did, and the suggested what was necessary without overcharging.  They could not have been more polite.  Simply put, I would recommend PuroClean
    wholeheartedly?they did a super job for us.

    - Leighton D.
  • D
    ADT Security Services
    Salesman did not clarify the full terms of the contract leaving the impression that the contract was for a 12 month period when in reality it was for 36 months as was stated in the small print.
    Furthermore, he did not properly complete the total 36 month cost of the contract on our copy of the contract documents.  As a result, the total cost of the contract could be, and was, increased by increasing the monthly payment.  We subsequently discovered that the total cost we actually on the copy of the contract provided to the parent company billing department.
    Obviously, we are at fault for trusting the salesman and not reading the small print.  However, the process is clearly one easily subject to deceptive practices for the unwary.
    - Sharon M.
  • A
    Unlock it For Me
    They are the best service I've EVER used. Hands down I will call them again!!! I called my insurance company who originally set me up with pop-a-lock and was told it'd be 40mins. An hour and a half later I was in tears because, when I called them, I was told they had closed my ticket since they didn't know where to go (????) and hadn't called to let me know that they weren't coming- so they left me , a 5'0 23 yr old woman, in the cold beside my car. My insurance called Unlock it for Me when I told them what happened, and this provider was there in about 20 mins and knew EXACTLY where to go!! They didn't abandon me, they were much quicker and were sooooo amazing. I will refer them to anyone who ever needs getting back into their car, very fast, know where to go, knows what to do, and friendly on top of it all. 
    - Devyn L.
  • F
    On the phone, we were quoted the fixed price of $85 TOTAL, but to add insult to injury, the serviceman ADDED $25 to the invoice and tried to collect $110-- saying the $85 was for the service call alone, plus an extra $25 for "all the work he did."  The $85 was ridiculous enough, considering all he did was squirt oil in the lock, but he tried to take us for even more.  I argued him back down to $85 and then called the office the next day, and they confirmed that the technician was wrong in overcharging us. Meanwhile, I wonder who else he is trying to gouge...
    - Lynnmarie F.
  • C
    So my house (which we finished renovating and now live in) is a small but comfortable  2BR/1BA, approximately 1500ish square feet. We posted the control module on the TV stand next to our main entrance, which opens into our living room. From this control module, the sensor that's farthest away is about 20 feet. Otherwise, they're all relatively close. I've had issues with the sensor to our back door, the bathroom window, and our main entrance. Incidentally, these are all mounted to the exterior walls (meaning, these walls form the perimeter of the house- but are mounted to the indoor side of said frames). As each of these problems occurred, I've had to call in multiple times and trouble shoot with a representative. They've chalked the problems up to various sources of signal interference. For example, regarding the bathroom window sensor they've postulated that the issue is possibly due to the distance between the module and the sensor, and have even postulated that it may be due to the brick fireplace and bathroom door frame which slightly interfere with line-of-site (although line-of-site shouldn't be necessary at such a distance). They've also said that it may be due to the window frame, as it is wrapped (exteriorly) in steel siding, which may be causing some sort of electromagnetic interference. This may, indeed, be the case, as it seems that as I add extra thickness to the foam adhesive used to mount the sensor, the problem seems to have improved.
    However, the main sensor that has given us the most problems- the sensor that matters most to us- has continuously been the one monitoring our main entrance. We've tried everything to correct the issue. We theorized that our issues may have been due to our wireless router, TV, or surround sound system. And have systematically removed each potential source of interference. Finally, after more rounds of tech-support call-in sessions than I could count on both hands and feet, they sent us a long-range sensor (that's about 3"wide x 2"tall x 1"thick). We now have this mounted above our door, and although it's larger than the other sensors, we don't really notice it or feel bothered by it. It works WAY better than the default sensor, but we're still having problems every now and then with it not sensing a door opening or closing... which is still a HUGE PROBLEM for us. The system is unreliable despite their best efforts. Still, protection 95% of the time is better than 0% of the time... and if something were to make it through, we have a very sizable and obedient pitt bull to take care of any potential invaders.
    The "take home" message here is this: The customer service representatives are extremely courteous and professional. They're all American, and they're very good at their jobs. They seem like they've received extremely comprehensive training. However, they could have gotten us to the point we're at WAY more efficiently. After the second or third time I called in with my issue with the main entrance, they shouldn't have hesitated to send us the long-range sensor (which is powerful enough to overcome the majority of whatever interference we've been subject to). The fact that they didn't handle this more promptly, and the fact that the issue persists, is why they ultimately get a C from my subjective experience with them. Perhaps a newer house, with a more conventional type of siding, would not have suffered from these issues. Therefore, I believe they should have screened me more carefully when initially trouble shooting these issues, and determined what was and wasn't going to work way sooner. They didn't change us for the long-range sensor, and for that I am grateful. However... our overall frustration and disappointment with this service is still at least a 7/10. If the door sensor worked 100% of the time, we'd eventually forget all of the BS we went through to get it working, and would ultimately be happy as clams.
    isSo I'm not saying that you should avoid them. I still believe that they're the best out there at this price-point. Just be aware of the potential difficulties... and if you experience anything similar, perhaps you'll get it resolved sooner.
    - Phillip S.
  • A
    To the Rescue!
    It was great. Ive used them multiple times. I trust the company. They are very honest, hard working, and very knowledgeable. They we're exceptional. I have no problem putting my name behind them. I think they are fantastic.
    - Stephen B.
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