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House Cleaning reviews in Gurley

  • A
    Quenn cleaning services
    Two or three people come to clean and it takes about hour to an hour and half.  They vacuum dust bathrooms and some windows.  The house smells clean when they are done.  When I asked them to do something special she will come back and do it. 
    - alan f.
  • C
    B G & C Cleaning
    My first experience with her was on the phone and her venting about another client.  She had obviously just had a very heated discussion and was really upset; which we laughed about her therapy session with me.  Gail was to come out on Saturday, April 5 to give estimate.  She said she'd be there between 9-11 am.  It was after 1 pm  when I heard from her.  Said she had dropped/broken her phone, didn't have any way to let me know.  Told her I'd be there all day - she came out within the 30-45 min.she said; had James, her supervisor with her as well.  We again went over the therapy session incident and all had a good laugh about it.  
    I was surprised that she came in without any type of paperwork, contract,  etc., with pricing or for notes, client information.  My husband and I  stressed we wanted the main emphasis of cleaning to be on the main floor.  We had recently done some sprucing up and grout dust was very prevalent.  She walked around, looking, running her finger over things, saying "yes m'am" to anything and everything I said.  I was sharing a lot of info with her about what I wanted/expected.  She quoted between $400-$600 and said she had to answer to the Lord, so she would be fair on the pricing.  We agreed.   Her crew came Monday afternoon, April 7.  My husband was the first home that evening, wrote her a check for $600 - no receipt given.  I came home later and was anxious to check out the house.  It did smell fresh and clean.  However, the first thing I saw was in the kitchen - the glass-front cabinets over the cook-top had not been touched - grease splatters very evident. Most of the top cabinets had not been cleaned, nor had most of the bottom ones; area over fireplace not dusted; doors not wiped down, baseboards in kitchen not cleaned; utility room floor not cleaned; tub in master still had soap residue;  outside tank/bowl of master toilet
    not cleaned; master vanity not cleaned; master bathroom floors/rugs not cleaned/vacuumed.  The master shower was great.  The upstairs was good as was the staircase banisters and steps.  Needless to say I was furious - the main floor was to be the focus, and it was seriously lacking in attention.   I called Gail the next morning, April 8, and explained nicely that I was disappointed in several items.  I went over the above listings and she said, the crew was getting tired yesterday and that they would come back out.  I said that would be great.  They came out that afternoon.  When I got home, I again checked over everything.  The biggest thing I could  see was they did was wipe down a cabinet or two and clean the glass front of the cabinets-although they still had some smudges on them. Bath tub still has the soap residue, toilet still not wiped, doors still not cleaned.   Again, I was furious after paying that much money I expected over the top service.   I called Gail again on April 10, and stated that I was still not pleased.  She asked, "what do you want?  Do you want us to come back out?  I can come back out.  I spent 1 1/2 hours cleaning the master shower."  I explained I have to take off work or get someone to meet her, I don't have time for this.  She asked do you want a refund?  I said I'd like a refund of $200.  She said fine, I'll send it to you. I thanked her and said that would be great.   I called her on April 18, regarding the refund not being received.  She said she had told her accountant to send it.  She said I should have it in a week.   I left her a voice mail message on her phone on April 28 about not receiving the refund and that I had hoped she would keep her word.  It is now May 8, and I have not heard from her nor received the $200 back.  
    I certainly expected better service to say the least, and certainly as she said, she does have my Lord to answer to in the end.  
    I guess I know now why she didn't take notes, have a contract, or anything else in writing.
    - Don A.
  • A
    The Housekeepers Inc
    Stephanie did a great job cleaning the house! She is amazing!!
    - Jackie M.
  • A
    The Housekeepers Inc
    Stephanie did a thorough job of cleaning our home. We like our home to be very clean and organized and she cleaned it just like I clean it. I highly recommend her!
    - Jackie M.
  • A
    The Housekeepers Inc
    Excellent job! Well done!
    - Robert P.
  • A
    The Housekeepers Inc
    Ashley did a very good job.
    - Keeli M.
  • A
    The Housekeepers Inc
    Leigh did awesome as usual. She never let's me down when it comes to being satisfied with my house cleanings. We absolutely love our housekeeper!!!
    - Dorothy H.
  • D
    MaidPro of North Alabama
    unknown
    - angela m.
  • D
    Friendly Services
    unknown
    - angela m.
  • A
    Maid Solution LLC

    Paula was very responsive to my needs.  She rescheduled the appointment time to an earlier time with no problem on the same day.

    The maids did an outstanding job.

    - alan f.
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Home Cleaning Services in Gurley

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