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Banking reviews in Eclectic

  • A
    USAA Bank
    We are military and they cater to the military quite a bit. They are a complete online banking system. The bank has probably the most friendly customer service that I have ever encountered. They will work with me. They are there pretty much 24x7. I have access to my account information by phone, but there is a person if I want to talk to a person, and that is pretty unique to them. They just offer a great variety of services. We were on vacation when our engine blew up, and we were stranded. They took care of it and got the money we needed in the account, and redid the wiring over the phone. They were really good to us, and I appreciate that. I would give them the highest ratings across the board.
    - Roderick B.
  • F
    Alabama Telco Credit Union
    In October of 2012, Alabama Telco contacted the credit bureaus and reported a $5.46 charge off on my account.  Alabama Telco contends that I owe them for checks they ordered and told me were free at the time I opened my account.  When I closed my account, I was not informed I owed anything.  When I found out that this had happened, I immediately went to Alabama Telco.  Their response is that "We sent you statements saying you owed $5.46 and, therefore, it is your fault it got charged off."   I asked how did I owe $5.46 and she said I owed SHIPPING AND HANDLING on the checks.  I never was informed of this and, again, they could have subtracted that amount from the deposit that had already been made and withdrawn.  Their response: "you should have known the money would be withdrawn from your account after the checks came in."  Came in WHERE; WHERE are these checks? How exactly can a bank customer be charged for FREE Checks AFTER their account is closed and AFTER they are informed that they owe nothing and are given a FULL REFUND on their account.  Now, my credit report is messed up for 7 years. DO NOT USE THIS CREDIT UNION!
    - Bettie C.
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Banks in Eclectic

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