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Home Warranty reviews in Cullman

Real People ~ Real Reviews ~ Real Results

  • These people are a disgrace to their field. My home came with a home warranty from these people for one year. During said year my hot water heater went out and I called American Home Shield and they told me it would cost about 60 dollars for a service call, which I understood as this is typical of any company. Then however they told me they would be picking the service company that they would be paying to install a new hot water heater.

    At this point everything was fine. Then came h*** on wheels. The guy that showed up to provide the service was unprofessional and not at all courteous to say the least. When he finally did show up and check it out I was informed that it would require 450 dollars of work to modify the pipes for the new hot water heater that AHS does not pay for.

    This was in May. Since then every month we've had to replace the fuse for the hot water heater on about 10 different occasions.
    Fast forward to November.
    I have to call an electrician because the fuse has blown 3 times in the last 30 days and Im on my last electrical fuse as well as my last metaphorical one. The guy shows up and takes the fuse box cover off the wall to show me whats going on. Turns out the wiring that is running to the hot water heater is 12 guage wire which was fine for the old hot water heater, not so fine for the newer one. The wire was burnt. It is going to cost 238 bucks just to reroute the hot water heater to the exterior breaker box and install a new breaker.

    I am also upgrading to a breaker box for 450 bucks to avoid problems like this in the future. What angers me is what happens next.

    My electrician tells me that the guy didnt use the correct type of pipe on the hot water heater, AND he doesnt think the guy was even licensed because the 450 dollar pipe modification he did was UNNECCESARY! I couldnt believe my ears! The plumber sent by American Home Shield charged me for work he didnt know how to do and as it turns out had no business doing in the first place AND because he didnt wire it correctly I must come out of pocket YET AGAIN!

    If you are reading this please please do not ever purchase a home warranty through American Home Shield! This company is shady in their business practices and will do whatever they can to screw you out of your hard earned money!
    - Jarred A.
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Home Warranty Companies in Cullman

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