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Mortgage Lending reviews in Brownsboro

  • A
    Mike Murgatroy Guaranteed Rate Mortgage
    Very professional, prompt and did what they promised . Wonderful to see people keep their word these days. I highly recommend this company (Mike Murgtroy and Peter Doucette) for your refinance.
    - bailey e.
  • A
    M & M Automotive Service
    Oceanside was fantastic. The digital paperwork was a breeze and the refinance went off without a hitch!
    - Sarah N.
  • A
    Dee Dee McGee was awesome!  She is very responsive and we were able to close our loan within 30 days.  In the future, she will be the first person I call for my loan needs.  We also were able to get an excellent rate for our 2nd home from Regions.  We highly recommend Dee Dee.
    - Stephanie H.
  • A
    Home Mortgage of America NMLS 149932
    After Redstone's underwriters kept stalling for two weeks, I found Diane and Tina with Home Mortgage of America. Within the day, they were already further along than Redstone was in 2 weeks. They only had 3 weeks to close and we ended up closing 2 days early. They are fast and keep you posted on everything. If I need another mortgage in the future I will definitely go with them again. Great Job!
    - Johnathan p.
  • A
    Reverse Mortgage Alabama / New South Reverse Mortg
    We had some bumps along the way, none of which were Reverse Mortgage Solutions, but they dealt with them quickly and kept in constant contact with us. Our RMS rep, Scott Underwood, was superior in the way he handled this entire process. Even though some of our problems were caused by an incompetent US Government agency, Scott found out what needed to be done and relayed to us what was required, what they(RMS) could do and what we needed to do. It wasn't easy for anyone involved but, Scott and the people at RMS made sure we were given what was promised. We recommend RMS to anyone seeking a first class operation to handle your reverse mortgage. You need to ask for Scott Underwood, he's the one who will work for you. We're glad we were lucky enough to use RMS.
    - David S.
  • A
    My sister had the opportunity to purchase a home and was referred to John Tate to handle Mortgage paperwork. My sister was aprehensive but John Tate took time to explain everything in depth to both of us on each visit. I also was looking into buying a home thru the owner and was given information free of charge to help me understand some of the process on that situation. Due to paperwork problems there was a delay on home closing but not on John Tate's part and he continued to be positive and informative as he could. At the end due to his dilligence her interest rate was lower than expected, which was welcomed. We came away with the feeling that he was genuine and honest and truly cared about the situation.
    - Mary G.
  • D
    1st Family Mortgage Company
    I would stay away from these people in the future.  We have had two bad experiences with them within the past year: 1.  When we first contacted them in early winter of 2011, they failed to return phone calls, or respond to all but one of our e-mails.  Then I finally sent them an e-mail saying that we had not been contacted since the initial e-mail, despite several voice-mail messages for anyone (at first), and then specifically for the owner (last two messages).  At that point the owner responded to my e-mail, saying that I had never left him any messages - thus effectively calling me a liar.  At that point, we ceased dealing with them. 2.  Some months later, another 1FMC representative cold-called us about refinancing.  I recounted the story to him, and he was willing anyway to reconsider our case.  At the outset, we provided information on the appraised value of our home from three years earlier, and stated that we were only interested in refinancing if they could lower our monthly payments.  They assured us they could do that.  After months of dealing with them, and having an updated appraisal done, we were at long last informed that, due to the decrease in our home's value, they did not have a product to offer which would lower our payments.  At that point we were out $450.00 for an appraisal that we didn't need, and could make no further use of.  These people are the home mortgage and home value professionals (supposedly).  However, they seemed unknowledgeable about the percentage of drop in home values in this area.  If they had been knowledgeable in their professional area, they could have alerted us to the fact that our home value would have likely dropped too far to make refinancing practical.  That cautionary note would have saved us the lost $450.00 appraisal fee for the useless document.  I still wonder if there was some sort of tie-in between the appraisal company, and 1FMC, because we feel scammed out of the $450. Overall, I would never recommend 1FMC to anyone I cared about, as I feel they are unprofessional, unhelpful, and in our case, dangerous to our wallet.
    - David W A.
  • F
    Platinum mortgage provided services and document requests to refinance my current 30 year mortgage to a new 30 year mortgage at a significantly lower rate.  Platinum mortgage requested a full set of documentation upfront and were professional.  After that initial meeting, calls for further information were subsequently made.  I understand the new regulations require more informaiton however Platinum Mortgage routinely stated they don't know why the underwriter needs it and I just need to run it over.  For their part, Platinum failed to provide me with timely information unless I called and stayed on top of them.  I had to stay on top of them for my copy of the appraisal, which they were required to send and to get the closing date and location.  The day before the closing I get a call from another data fact checking company, not Platinum, for clarification.  I called Platinum and was told to provide it or the closing won't happen. The day of the closing Platinum did not bother to show up.  We signed all documentation per the lawyers instructions only to be called three hours later that Platinum and its investor would not accept them because I signed my married name, less the "AKA" single name, even though a signed affidavit showed the name change from two years previous.  The documents were signed per the lawyer's instructions. I do not recommend Platinum to anyone and I will take the opportunity to discourage any other people from using them in the future.
    - Sabrina K.
  • F
    1st Family Mortgage Company
    We selected 1st Family Mortgage based the local radio and television ads that strongly highlight 1st Family?s high customer-satisfaction ratings. Our experience with them was unsatisfactory, and we would not recommend 1st Family Mortgage to anyone. Yes, we received a mortgage--not a surprise since our credit is decent--but the mortgage process was memorably poor. In our experience, 1st Family Mortgage was disturbingly careless with our personal financial data, extremely unprofessional, and apparently unable to hire and retain knowledgeable staff. When we arrived for our appointment, we were shown to a room with doors on both sides. We were told it was the only room in the building that offered privacy for discussing mortgage options. All other visible office space was in cubicles that clearly offered no privacy. It turned out that the room was used as a pass-through to a larger meeting room of some sort. No fewer than 20 people passed through our ?private? meeting on their way to a party that was held in the larger meeting room. None of the people who passed through our meeting had mastered the skill of closing a door, so we had to keep closing doors after them. Despite our efforts, we endured a great deal of noise as we struggled to hear and make sense of what William, our mortgage originator, was telling us as he rattled through our options. At the end of our meeting, William gave us a short list of additional paperwork we would have to submit and stuffed our financial records into his backpack so he could take them back to his main office and have his ?girl? enter the information into the computer. He flung the backpack filled with our personal data into his car and drove off into a rainstorm. We were horrified. There was enough personal financial information in William?s ?bank of backpack? to ruin us financially. It took little imagination to come up with realistic scenarios in which a thief could easily steal our records. A quick smash-and-grab while William stopped for gas and a soda, William sliding off the road in the rainstorm and getting ?help? from a light-fingered Samaritan, the possibilities were endless. We were stunned that a business dealing with sensitive data had no process for scanning personal paperwork into a secure server and returning originals to the customer before the end of the meeting. 1st Family?s ?bubbafied? mortgage process was appalling, particularly for a business that operates in an area where so many are required to qualify for, maintain, and protect government clearances in order to work at the jobs that will pay for the mortgages they are requesting. As if the carelessness with our personal data were not enough, we had to continually come up with ADDITIONAL paperwork in dribs and drabs to satisfy various conditions. Since 1st Family only gives a specific window of time during which paperwork must be completed in order to receive the mortgage rate offered, the least they could do is provide a COMPLETE LIST of all possible required paperwork as a standard takeaway from the first meeting. As it was, our FEDERAL letter from Social Security was not enough to fulfill a condition. We had to get a letter from our doctor, which required working around his schedule as time ticked away on our deadline. We were fortunate that this did not end up costing us extra. Many medical offices now refuse to provide letters or sign forms of any kind without payment of upfront fees, a wait period of as much as three weeks, or both fees and a wait period. The fees and mandated wait periods are a direct result of the chaos created when patients require non-medical services from doctors and support staff. The lack of professionalism did not end with the lack of information provided. Several of the forms we were required to fill out were obviously scanned to PDF from some other form, because the forms were crooked and did not have a 1st Family logo. Tacky. Seriously, tacky. If a company can use a pathetic copy of a form, certainly that company can have someone retype the form on the company?s digital letterhead. It was also our experience that 1st Family Mortgage has trouble hiring and retaining knowledgeable staff. During the short window of time we had to lock in our mortgage, the person in charge of our approval process and our loan originator quit within days of one another. We were not informed that people in charge of the backpack full of our personal data were no longer working for the company. We had to call around to figure out why our e-mails to the approval person were going unanswered. We had been leaving unanswered phone messages for days when we were finally informed that the loan originator had quit. More time was wasted while the poor man, who had to add several in-process loans left by William to his already large workload, got up to speed on our loan. In the end, there was a seeming stalemate as the approval department waited on information regarding the re-appraisal the lender had required due to a fence rail. Since none of the 1st Family Mortgage process had inspired confidence, we finally ended up contacting the appraiser ourselves to be sure the approval staff had even contacted them. After assuring the appraiser multiple times that we were not trying to break the law by getting information from them (even though we paid for the bloody information as a standard part of the mortgage process), we were able to ascertain that the appraisal company had NOT--for whatever reason--received notification that 1st Family Mortgage needed additional information. The appraisal company assured me that they would contact 1st Family that day to determine and send the necessary information. While we were willing to believe an e-mail might have gotten lost, misfiled, or simply deleted, it was galling to have to pursue our own loan information--particularly since many of the fees involved in the mortgage process are document fees. The one good thing that has come out of our wretched experience with 1st Family Mortgage is that we are now active members of Angie?s List. We hope to help others avoid the distress we endured.
    - Gary H.
  • F
    I wanted to share with you a series of blundered encounters I have experienced with your team in the American Equity Mortgage - Atlanta branch. May 30, 2013 - Completed a mortgage application for a second home I own in NE Georgia (recreational property) through telephone calls and emails with Sherley Beaufils with American Equity Mortgage in Atlanta. May 31, 2013 - Contacted by Patrick Crowe, a local property appraisal subcontractor of Validata Appraisal Management to arrange a property inspection.  I live five hours from the property being refinanced.  I overnight ship a house key to Patrick so he can do his appraisal at his convenience. May 31, 2013 ? Validata Appraisal Management bills my VISA card for $425 for the appraisal fee. June 25, 2013 ? I send Sherley Beaufils an email query asking for any updates on the status of the mortgage application. No response. June 25, 2013 ? I call Patrick Crowe?s cell phone asking for status of my copy of the appraisal report and when he will be mailing my house key back (I had provided a self-addressed, stamped envelope to Patrick when I overnight-shipped the house key to him on May 31). July 11, 2013 ? After a week-long business trip to Brazil, I check my personal email and cell phone and have no updates from either Sherley Beaufils or Patrick Crowe.  I call the American Equity Mortgage telephone number in Atlanta and am connected to Scott Morrell.  Scott advises me that Sherley no longer works for American Equity Mortgage and transfers me to the branch assistant manager; Allison Deyo.  I leave a voice mail message for Allison asking for any updates on the status of my application, since we are approaching the 30-day deadline to keep the interest rate locked-in. July 12, 2013 ? I call Allison Deyo again and instantly get her voice mail.  I leave a second message for Allison asking for the courtesy of a return call, email or anything advising me what is happening with my mortgage application.  I do not receive a call back from Allison. July 15, 2013 ? I call Allison Deyo a third time and go right to her voice mail.  I leave a third message and now include in my message that I plan to also contact the Atlanta Better Business Bureau and register a formal complaint.  Allison does not return my call. July 15, 2013 ? As I am boarding a plan for another business trip to Minneapolis, I receive a message on my cell voice mail from Ryan Ling.  His brief message is that he needs to talk to me about the appraisal refund and status of my mortgage application.  As soon as I am seated on the plane, and before I have to power down for take-off, I make the return call to Ryan and get his voice mail.  I am totally confused now on what is happening, and I make another call to Patrick Crowe about the appraisal and my house key. I get his voice mail and leave a message.   When I arrive in Minneapolis later in the day, I have another brief voice mail message from Ryan Ling, with no information about what is going on, but he leaves his cell phone number.  I make a call to VISA to request a dispute on the $425 billed by Validata Appraisal Management. I call Validata Appraisal Management and explain that I am disputing the appraisal fee, and that I will also be billing them for the cost of a locksmith to change the house locks.  I call Ryan Ling?s cell phone number and get his voice mail. I leave him a message to call me. July 17, 2013 ? At 6:25 a.m. CDT, I call Patrick Crowe?s cell phone and he actually answers the call.  He tells me that American Equity Mortgage had cancelled the appraisal appointment sometime in June. He had forgotten about sending me back my house key, and if he could find it, he would mail it back to me.  I call Ryan Ling?s cell phone and he answers while en route to your office in Atlanta.  I get some lame story about the appraisal subcontractor had never completed the job and that your application system flagged the job order and that Ryan was requesting a refund.  He offered to let me with someone else at your Atlanta branch to complete the mortgage application.  Since we were outside the 30-day interest rate lock-in, he couldn?t guarantee the same rates, and that a property appraisal would still have to be done.  I never did get an explanation from him why someone with American Equity Mortgage didn?t contact me after Sherley left your company to follow-up or to communicate any issues with the appraisal firm.  Ryan wasn?t sure why his story was in conflict with the story given to me by Patrick Crowe. Would you want to continue a customer relationship with this kind of poor performance?  I have started the process over again with Quicken Loans.  I just checked my mail box (I am home until next week, when I have more business meetings in California) and still no house key, so I will be tracking down the mailing address of Validata Appraisal Management so I can send them a bill for a locksmith. Deanna, you can read an abbreviated version of this recount on Angie?s List. Sincerely, Timothy ?Shawn? O?Harra 705 Pine Island Point Scottsboro, AL 35769        
    - Shawn O.
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Mortgage Brokers in Brownsboro

Companies below are listed in alphabetical order.

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  • NVR Inc

    11700 Plaza America Dr
    Reston, Virginia
  • Vilaggio

    1000 Centregreen Way
    Cary, North Carolina