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Furniture Store reviews in Brownsboro

  • A
    Patrick's Upholstery
    Patrick did a beautiful job on everything. I live in Huntsville and he drove over from Arab, picked up all the furniture and delivered it back to me newly upholstered in about a week and a half. Patrick is very professional and is great to work with. In the future I plan on having him upholster all of my furniture as needed. I highly recommend Patrick's Upholstery.
    - Jeanne P.
  • A
    Kirkland Custom Cabinets, Inc
    They had to remove one section of upper and lower cabinets for the double oven pantry, one lower cabinet for new gas stove, and removed over-stove microwave and cabinet to put in new vent and hood. They also added new crown molding on cabinets and extended it throughout the kitchen. They've done three jobs for me as a designer and each time they have exceeded my expectations. I've worked with several other cabinet companies in this area and I can tell you that Kirkland's is, by far, the most professional and dependable.
    - Traci D.
  • B
    ASHLEY FURNITURE HOMESTORE
    They were very helpful. We went in there and they worked with us on the price. They offered us a warranty which they worked on the price of the warranty. It wasn't as much as it could have been. They're delivering the negative but they didn't have it in stock. We had to wait in about 4 weeks. They're delivering it tomorrow. We paid $2100 but that was a discounted price. All they have done so far was to set-up the appointment to deliver it and they were good.
    - Michele B.
  • B
    University Furniture
    We ordered a pair of recliners but they only had one in stock, so they ordered us another one just like it. When they send it out, it was a different piece and we had to wait four weeks to get it replaced. Other than that, they were pretty fantastic; they gave free delivery and they were punctual. We have also ordered a dining room set.
    - Rebecca P.
  • C
    ASHLEY FURNITURE
    I FINALLY CONVIENCE MY OTHER HALF TO BUY NEW COUCHES. THEY DELIVERED GREAT AND FASTER THEN PROMISED. THEN A PART BREAKS ON IT AN A SEAT CUSHION FALLS THRU THE SEAT AREA. I CALLED ON 12/6/2012 AND TALKED TO CUSTOMER SERVICE. IT'S UNDER WARRANTY SO THE LADY TELLS ME IT'S 2 WEEKS TIL TECH COMES OUT TO ASSESS PROBLEM AND ORDER ANY PARTS NEEDED. THE TECH COMES TO THE HOUSE AND TELLS US WHAT WE NEED SAYS HE WILL ORDER IT AND TO GIVE HIM A CALL BACK WHEN PART IS IN. PART CAME IN ABOUT FIRST WEEK OF JANUARY 2013. I TRIED TO CALL TECH BUT, GOT WEIRD EMAIL TEXT MESSAGE SENT TO MY PHONE. HAVING NO IDEA WHAT TO I START TO CALL CUSTOMER SERVICE. THEY SEND THE TECH AN EMAIL ON JANUARY 17TH TO TELL HIM PART IS IN. THEN I CALL CUSTOMER SERVICE AGAIN ON JANUARY 29TH THEY WILL EMAIL HIM A SECOND TIME AND REP TELLS ME SHE WILL KEEP CALLING HIM TIL SHE LEAVES FOR THE DAY TO TRY TO GET HIM. I CALL CUSTOMER SERVICE TODAY FEBRUARY 1, 2013. I WAS TOLD TO CALL BACK NEXT DAY AND TALK TO HIS SCHEDULING SUPERVISOR BECAUSE, OUR NAME IS STILL NOT SCHEDULED ON HIS LIST OF JOBS TO GO TO. THE SAGA CONTINUES....... WILL I BUY FROM ASHLEY AGAIN MAYBE AS LONG AS IT DON'T HAVE ANY PARTS ON IT THAT MIGHT NEED REPAIRING.
    - Rosemarie S.
  • D
    LA-Z-BOY FURNITURE GALLERIES
    2 years ago I bought my husband?s recliner from LA Z BOY and Saturday September 17, 2011 we went to purchase one for me. I was excited! We arrived and within moments were greeted by a sales representative. We were shown all the recliners and the representative was very personable and helpful. We selected the recliner, and agreed to have the store spray the furniture with the fabric protection. While the fabric protection was being applied we went to lunch. We returned to the store and drove around back to the warehouse entrance. We were greeted by a gentleman and a lady who were helpful in wrapping the chair and helping us load the base into our trunk and the back into our back seat. We left and were happy...UNTIL...we arrived home. The chair was transported without incident. We unloaded the chair and brought it into our living room this is when we discovered the left side of the chair had a huge manufacturing defect. We did not see the defect in the store because we did not thoroughly inspect it from all sides. The fabric on the left side had obviously been stretched on the bias during manufacturing stapling and was very puckered. We  were upset and immediately called the store. I asked for my sales representative and she said she would have the warehouse prepare another lower portion of a different chair fabric protected and that we could bring back the original and they would replace it. We asked if they would simply deliver us another and were told no. The reason being it was picked up by us and must be returned by us. My husband and I said we would be right back...which would have been another 30 minute trip. We were not able to get the chair back into the car and once again we called the representative. We asked if they would please bring us another in their truck and were told NO. We then asked to speak to the manager. The Manager lady came to the phone and again emphasized that LA Z BOY would not be responsible for bringing a replacement. My husband was upset and so was I. My husband took the phone and sternly talked to the manager...she placed him on hold abruptly...we hung up.   I called back my representative and I told her we would arrange with a neighbor to bring back the entire chair for a refund. She advised that we could do so.  I then read in our paperwork that we would be responsible for payment of the fabric protection which would be and amount of $59.97 plus tax, This meant our purchase price of $820.74 would only result in a refund of $755.97.   At this point I was in tears. my husband and I decided to keep the defective chair and NEVER to shop La Z Boy again.  This is a real disappointment as we had picked out a sofa while there that we planned to get for Christmas. We will instead take our business elsewhere.  PLEASE IF YOU BUY SOMETHING...INSPECT ...INSPECT? INSPECT? BEFORE you take possession of the merchandise. This La Z Boy store did not have good customer service.I should mention that the following day the manager called our home then left a message on my cell phone that she would like us to call to resolve the issue so that I would be happy. Unfortunately, it was too late. The proper customer approach should have been handled by the manager in the initial call, this manager failed completely. La Z Boy Huntsville has lost my future business and my confidence in the La Z Boy name. UPDATE:     Finally they decided to replace our defective chair. They delivered an replacement on October 1, 2011...upon inspection the mechanism that lifts the foot rest was defective and would not hold up the feet...this chair had to go back and they left us with the original bad chair.....On Friday October 7th, 2011 we received a phone call stating they would arrive between 1:00pm and 3:00pm to deliver the chair...they arrived on time and this time the chair was in good condition with no apparent manufacturing problems. We kept the chair and are now happy
    - Leah R.
  • D
    INTERIORS BY CONSIGN
    This is not the first unpleasant experience with this company which is certainly not customer-friendly. I took an elderly friend in and purchased a table and two chairs, after we explained that she was moving into senior housing but not for another six weeks, and being assurred that was not a problem.  We were told we could simply pay part that day and they would gladly hold the items until she moved and paid the remainder.  No mention was ever made of "lay away" or any fee for holding the table and chairs, though there was discussion that there would be a fee if they delivered the furniture, of course.  A credit card was used to make the first payment.  When we called later to pay the balance due with the same credit card, we were told there would be a $10 charge for paying  by phone, saying that the credit card companies require that!  I often make payments by phone using a credit card, and have never had any other business charge such a feee. They had also added $15 for "lay away" without any mention of such a charge.  We called and e-mailed on 9/6 explaining the problem, and asking for some consideration.  We were told the owner would call the purchaser the following day.  She did not.  Five days later we called again. After yet another call the owner insisted that the "lay-away" fee is shown on the invoice so a customer does not have to be told about it any other way, and flatly refused to take the credit card payment by phone without an additional fee, causing an unnecessary trip all the way across town for an elderly lady already stressed with having to leave her home and move, and already treated poorly on a previous visit to this store.  I have made numerous purchases from this business and recommended them to several potential customers, but never again.  It would take so little to offer a little customer service and earn loyal customers.
    - Laura P.
  • D
    ASHLEY FURNITURE
    We bought a leather couch, loveseat with recliners, oversized chair and ottoman and rocker recliner.. all leather.. They delivered the products broken. The loveseat has two recliners of the millennium collection and you can see the floor through them. They would not fix them. They said that is the way it was.. the recliners wouldn't work. It took a month before they would come and fix it. The leather ottoman has a serial number in the leather that you can see through. The customer service was awful. The back of one piece fell off and they came out and stapled it. They would not replace any piece and said all sales were final. The managers would not answer our calls. We left messages everyday. They sent out repair but it took weeks and then they would do the minimum to fix it. It was our first major purchase. I tried to tell them that the loveseat isn't suppose to be so far apart that you see the floor. It was a terrible experience to buy that much furniture and they wouldn't stand behind it and the quality was terrible..
    - Richard S.
  • D
    BASSETT FURNITURE DIRECT
    The process has been awful. The first sales associate we interacted  with was great. I should of confirmed when she would be there when I decided to order but I have a busy schedule. The associate who did the order was relatively new and needed  a lot of assistance.   I did ask if my original person would get credit and I was told yes. She'd get half. When we ordered we were told the night stand would be delayed and we approved but stated several times it was fine as long as we get the rest by the end of June.  We had not heard anything from the store so I called then my son called and we were told the person who could help us wasn't there but would return our call the next day. We did not get a call so we called back and we were told the manager was busy and would call back. 2 hours later we didn't get a call so we were back in town  & we went in. When they pulled the order the new associate noted the delay but did not specify we needed the other pieces so the order didn't get entered correctly.  My son is trying to move into an apartment in Nashville 2hours away. He needs to start school in 10days. This now means 2 trucks to rent to get furniture up there. At first the manager didn't offer any solutions. I stated it was unacceptable and would like free delivery to Nashville. I was told that wasn't an option. It would be $99 for 50mile radius then $1 a mile after that. I then said I needed a discount after that to compensate for  making 2 trips. She increased the discount from 25% to 30% on two pieces and deleted the delivery fee. We are not getting a delivery now so should not be charged a fee anyway. We are going to have to pick up. The mattress is there so we will pick it up and my son will sleep on the floor until we get up there with the other pieces. We spent over $2000 and I have to tell everyone they were not very accommodating. Not sure I will go back for any other needs. 
    - Michelle H.
  • F
    LA-Z-BOY WAREHOUSE
    It went so badly that it depresses me to drive by the store or think about the recliner sitting in my family room.  I want to set it outside their store with a big bad sign on it, but I can't afford to throw away $900 twice. The warehouse staff was actually very nice, but you can't fix something that is poorly designed and built.  Problem one:  a recliner that wouldn't stay in the recline position.  The warehouse staff said that happened with this particular model. They should have refunded our money then, but because I had special ordered for a certain fabric they couldn't.  They had me flip it over and remove some bolts and springs.  Now it will stay reclined, but isn't quite right with the missing springs.  Then the foam/batting in the back separated under the fabric and left a definite line like a crack.  The inspector was on vacation so after about 3 weeks he came and made some pictures.  After about 4 more weeks a new back arrived and they replaced it. The quality of this chair is no where near $900. It couldn't handle a large person, it would break.  If I had paid $299, I would have expected better.
    - barbara b.
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Furniture Stores in Brownsboro

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    W
  • WISHEKS

    5322 W 79th St
    Indianapolis, Indiana