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red boat with three people on lake

Boat Dealer reviews in Brownsboro

  • A
    Tennessee Valley Marine
    If you make an appointment, he gets you in and out the same day. I am extremely pleased with the service. I would definitely recommend this company, and I plan to use them again.
    - Robert S.
  • A
    All Pro Marine Inc
    It was warranty work. My husband thought the motor had a two-year warranty. They took it upon themselves to figure out that it had a three-year warranty. It didn't cost a dime. The first time the boat was in there, they couldn't find anything wrong with it. They were ready to release it. They could have billed us $95 for labor, but because they failed to place the call, they credited the account. They didn't bill us anything either time. That was kind of nice. If they don't do what they say they will, they pay the penalty for it, which I think is proper. The boat is fixed. I will absolutely use them in the future.
    - Pamela J. L.
  • A
    Tennessee Valley Marine
    My 2003 SeaRay's outdrive would not lower (only came up). After investigating on how to fix on the internet, determined it was the solenoids, but they were not accessible to an amateur. Called for an appointment and they adjusted their calendar to accommodate my need to get it back in a day. Repair was done well before their projected time and the boat has run significantly better since it has been returned. Will use these guys again in the future. Only issue is their pricing is a little high ($100/hour with a half hour minimum). Otherwise they are local and very willing to work with you.
    - Steve P.
  • A
    Tennessee Valley Marine
    Everything went extremely well. After servicing my boat, they arranged for an outside crew (not affiliated with Tenn Valley Marine) to recarpet. The work was professionally done and while not cheap (you get what you pay for), all work is expertly done by experienced technicians. I have been to most marine service provideers in this area and none can come close to Mark and his crew.
    - Robert S.
  • D
    It was disappointing and aggravating. I had them install a kill switch and that went well. They installed it in storage, and where I wanted it installed. I hadn't left a key so later they had to make another trip to swap the wires because without the key you cannot insure you have it wired properly. That was my fault. I took the boat out and dinged the keel and need the fiberglass repaired, so I put it back in the shop to have the keel repaired, and said while it was in the shop, they do the service (Oil, filter adjustments, etc.). When I picked up the boat, I took it straight home and opened it up to check it over. I found the skeg on the back of the lower unit broken (back 2") and the vinyl on the motor box inside the boat had a 3-4 inch tear with grease spread on other places inside. I took pictures and called Erwin Marine. I took it straight back to the shop and Bruce took pictures and said they would let me know. They repaired the tear and the broken skeg and I got the boat out again. 2 days later I took it to the lake and put it in the water and drove it 1/8 mile before going to idle to go under a bridge. (I put 15 gallons of fuel in it on the way to the lake.) I couldn't get it to idle. It started fine, but every time you pulled it back to idle, it would die. I called Erwin Marine and they had a technician in the area and he came by but couldn't get it to idle long either. I took the boat back to town and put it back in the shop. I was told that the carburetor had trash in it and needed rebuilding. I declined the rebuild and said I wanted it running. They worked on it and was unable to get it to idle. I agreed to a carburetor rebuild. They rebuilt the carburetor and I took it out again. This time it started easy, ran smooth and idled well for some time. Erwin Marine was correct to recommend a rebuild of the carburetor. After talking to Stuart (maintenance) he had an employee that went bad and he assured me it was not their position to release a boat with a skeg broken or a tear in the vinyl. I was told the technician was relieved of his job after this problem.
    - SAM G.
  • F
    1.  On Thursday, August 1, I called to make a reservation for two canoes (four adults, 2 small children) for a trip on the Elk at 11:30 a.m. on Saturday.  The person who answered took down my info and phone number and said 'we'll see you then, the water's great!' 2.  We arrived right on time and signed in.  A large group was standing around, waiting to leave; when they left, they took the last of the canoes and paddles.  A smiley-faced lady got us life jackets and told us there were more canoes on the way and indicated we'd be on the water in no time.   Around 12:15 we asked how much longer it would be; she said she had talked on the phone to her father-in-law and he was 'on his way' and would be there in a half hour.  It started to rain; we stood under the trees and tried to keep the children occupied, and ate some of the lunch we had planned to eat on the trip.  And waited.  And waited.  Around 1:00 p.m. we asked again, and the smiley-faced lady again told us the canoes would be there 'in a half hour'.  Around 1:30 p.m. a truck with four canoes and a kayak came in.  We were told we would get two of them...but lo and behold, a group that came in after us needed three of them, and so off they went.  We waited some more.  Another truck came in and unloaded two more canoes but the workers wanted to 'wait for a truck' and not carry the canoes down to the water.  Of course, the truck was 'on the way'.  By then, of course, many more people were waiting, and (a) we weren't sure we would get the canoes even when the truck did come....and (b) it occurred to us that when we called at the pick-up point we might well wind up waiting forever before someone decided to come for us.  So (to the children's disappointment) I went in to ask for my money back.  Smiley-Face said sweetly, "Oh, you decided not to go?"  I about threw up my arms in disbelief at that point.  "We've been waiting 2½ hours; we give up!"  She cheerfully refunded our money and chirped:  "Have a!"  Not even an apology.  Amazing. 3.  If we had just showed up, with no reservation...or if we had been late getting there, I wouldn't be writing this review.  But we had a reservation, and we were there right on time.  If we had been told (on the phone) that reservations don't count and it's first-come, first-serve (though as it turned out larger groups that came after us got 'served' before us), I wouldn't be writing this review.  We would at least have known what their policy was and planned accordingly.  And if we had not been 'led on' by several smiling-insincere promises of "only thirty minutes more" we would have not waited there in the rain for 2½ hours so our children could have a canoe ride. 4.  Maybe for a large group that brings in a lot of money the service is good....but 'little groups' sure don't seem to count for much.
    - Judith J.
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Boat Dealers in Brownsboro

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