Hoover Toyota

Founded 1979 • Angie's List since July 2006

A Rated | 31 Reviews

Description

Largest Toyota Retailer in State of Alabama. Provides a unique Red Carpet Program which provides new car customers with: complimentary car washes, pickup and delivery services and first 2 years of complete maintenance through Toyocare program. With over 130 employees and an 18 acre campus, we are well equipped to provide the highest level of service you can find and pride ourselves on our reputation....

Verified Reviews

A few reviews for this pro…

A

RATED

07/16/2018

they performed a "booklet" of work on my car, some of it regular maintenance like a full brake job and a tune up, I say "booklet" because that is what about 10 pages of itemization looks like. It cost a lot but it was the first MAJOR repair work on my car in 15 years (other than batteries tires oil changes brake jobs etc.). Required not replacing the timing belt/chain but did require moving the en...

DESCRIPTION OF WORK
engine was stumbling and stuttering.

CATEGORY auto repair

A

RATED

04/06/2017

They are so professional that they have lane greeters. You think they're service managers but they are there to greet and lead you to the lounge to where the coffee is.  I've never seen that in a car dealership. It took a little bit of time because they took the wrong truck in just like mine and did a service on it before they did mine. In the end they gave it to me free.

DESCRIPTION OF WORK
They rotated and balanced the tires.

CATEGORY car tires

F

RATED

07/11/2015

When they last serviced my differential, I took it back after noticing some problems and they admitted that they forgot to put the limited slip additive in. The guy squirted some in, but it wasn't enough, so when I went back to have them add more, they told me that it would be $50, or they could completely drain and refill it (what they should have done before) for $100. At one point I had my batt...

DESCRIPTION OF WORK
I have always taken my vehicle to the dealership and I've done every optional service. When they called me about my vehicle, they recommended things that aren't necessary and they tried using high pressure sales tactics. I worked in a garage while I was in college so I know all of the tricks and I despise anyone that uses them. This is unacceptable and I think that Toyota (or at least Hoover), has fallen a long way from where they were. After 9 years, I'm done with them and here's why.

CATEGORY auto repair

A

RATED

10/14/2013

Great service quick response. Adam did a great job

DESCRIPTION OF WORK
New tires

CATEGORY auto repair, car tires

B

RATED

09/17/2013

I took my Toyota Prius to Hoover Toyota for a 30k mile service. I had bought prepaid maintenance from Toyota, and used that coupon. Even though I set up an appointment by phone at a specific time, seems like that appointment is not needed. People can just do a walk-in and get ahead of me. After brining my car over to the service lane, no one greeted me. I had to wave at several people who were bus...

DESCRIPTION OF WORK
30,000 mile service.

CATEGORY auto repair

Services Offered

Oil changes & transmission replacements, engine tune-up, tires, engine tune-up, tire rotation & balance, coolant flush, air conditioner repair, wash, wax and interior clean & adjust brakes.

Services Not Offered

We do not export vehicles to other countries and we do not perform major collision repairs.

General Information
Licensed
NA
Bonded
Yes
Insured
Yes
Free Estimates
Ask for Details
Payment Options
Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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