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Travel Agency reviews in Bayou La Batre

  • A
    I love the personal service I got from WDWgetaways. Annie is the best agent! She made sure everything we needed was taken care of. She went above and beyond to guarantee that we had the trip of a lifetime.
    - Mettie S.
  • A
    Lueann Cruises & More
    Thus far Lueann has been just wonderful!! She got exactly what we wanted. She is very helpful. She found us a cruise that fit our dates and desires. Looking forward to it!
    - patricia S.
  • A
    Michelle did a wonderful job! She was always quick to answer any questions we had and had plenty of useful tips to use on our trip. She booked dining reservations and hotel/tickets for us. I would 100% recommend Michelle to everyone I know. She took very good care of me and my family.
    - Dana M.
  • A
    GlobeTrek Travel, Inc.
    We arrived to our cabins and GLOBETREK travel had gifts delivered in our room, we were given wine at dinner, also compliments of GLOBETREK, all of our dinner and activity arrangements were all awesome, our group was seated together each night and we also traveled with a 5 year old and with it being his first cruise, things were organized and our cabin fit us all perfectly and slept 5 people.  We have been traveling with Globetrek for over 10 years and there has never been an issue or situation that was not handled with professionalism and courtesy, they always find the best rates and accommodations no matter how big or small our group has been. We have used them for groups as small as 2 and as big as 50 and things were always smooth.  I appreciate the effort that each and every member of the staff offers, although it is truly when you are fortunate enough to be taken care of by President and CEO, James Halphen himself.  This company offers "Worry Free" traveling! Kim W. Green
    - Kim G.
  • A
    We use AAA Travel Agency for all their services. They put together a trip package for us. They planned our hotels and they will preplan dinners. It's pretty nice. They were good. We were satisfied with the package they put together for us.
    - Julie C.
  • A
    Pensacola Travel Agency Inc
    The travel agent we deal with is associated with Pensacola Travel, but she works out of her home in Lillian. She is outstanding, professional and knowledgeable. She works with you. She will go the extra mile to try and find just what you want. We have used her in the past and we would use her services in the future too.
    - Robert D.
  • D
    Spending over five hours completing an itinerary for two employees, even after paying $32.50 agent fee for each employee, was completely ridiculous. I had to get my supervisor to attend the meeting with the agent's manager and the manager spoke over me and rudely interrupted SEVERAL times. I could not even get a word in while she was consistently blaming me that I should have communicated better with her agent. She tried to make a follow-up call and ask if things have improved. They have not and I am still dealing with the fact that I have to pick out flights for our employees even though that would be the agent's job. I would not recommend this company to anyone and suggest to their management that they should take a customer relations course.
    - Tarah J.
  • F
    Go Ahead Tours
    The tour itself was good. The bus driver and tour director were great. They arranged for the flight and we paid over 2 months in advance. I have restless leg syndrome and requested an aisle seat. Everyone on the flight had a middle seat including myself. They split up all people on the trip, even me and my husband. I would not reccomend them.
    - Phyllis T.
  • F
    Beach Colony
    Recently, the building has been undergoing extensive reconstruction, and this included the heavy use of jackhammers during the first 3 weeks of January. This, combined with grinding, pounding, and other noise essentially rendered the units unlivable for the entirety of January. Yet, the association still allowed condo owners to rent the units during this time. Many renters with month long reservations showed up, stayed for one or two days, and left because of the terrible noise. And renters are being refused refunds by the owners, despite the fact that Beach Colony and its owners could not fullfil their end of the bargain. This clearly constitutes fraud, since the units were unfit to live in.  Our reservation was for the month of January. When we made our reservation in September, we were told by the owner that only the balconies would be under construction, and the agreement merely stated that the patios would be closed off. No mention was made of the long-duration jack-hammering, or of the myriad of other inconveniences such as atriums being closed for painting on certain days, the beach access being closed, or the elevator doors being replaced. However, once we arrived, we quickly realized we could not stay there. The jackhammer noise was almost deafening. You literally could not hear yourself talk inside your own condo while this was going on. Regardless of whether they were hammering on the 15th floor or the 1st floor, the sound would travel through the concrete structure all the same. Also, the jack-hammering would begin as early as 7:00 AM, and not end until 4:00-5:00 PM. The owner refuses to return our money, and is ignoring all attempts at contact.  I feel Beach Colony should compel the owners who rented their condos during this time to give refunds.   Especially avoid the owner Mike D. Henney of unit E5A.  He is the one who did not give the correct scope and duration of the construction, and is refusing contact, or refunds.  We have found him to be very unethical, and he even falsely accused us of $400.00 damage.  I am livid about that.  This is his listing: Make sure you book with another owner. It is a beautiful place to stay otherwise, but watch which owner you deal with.  Not all of them at Beach Colony are ethical.
    - Linda S.
  • F
    Blue Heaven Beach House Vacation Rental
    This is by far the FILTHIEST vacation rental I have ever seen. I would not recommend anyone stay here.  When we pulled in the driveway, it was obvious the house was not as well maintained as the neighboring homes -rust stains and greenish mold stains on the exterior, front door peeling paint and very corroded and dented hardware, front porch which is one story off the ground had lose railing on both sides with only a piece of twine across it – which my 3 year old was drawn to like a magnet and posed a serious danger.  It smelled like there was a dead animal in the home. We opened every cabinet in the kitchen looking for a mouse and finally found rotten asparagus and a foul smelling liquid spilled on the bottom shelf of the wine fridge.  The walls, doors, trim and carpet were filthy throughout every room. The light fixtures, ceiling fans, furniture, and decorative items were coated in dust.  There was an obviously used washcloth hanging from the shower curtain rod which was very loose and about to fall.  The shower curtain was completely coated in mold. There was a used bar of soap with hair on it on the armoire in the bedroom.  Many of the bath towels were thread bar.  The towel bar was broken and fell to the floor when touched.  The toilet paper rollers were all missing. The bed coverings were very obviously dirty.  The master bedroom shower was dirty and moldy. There were panties, dryer sheets, and lots dust around the washer and dryer.  The closet shelves were cluttered up with junk (no extra sheets, pillowcases or blankets though).  The air return vents were covered in copious amounts of dust.  The air vents in the room has a black substance that appeared to be mold.  The ping pong table was covered in rust and what appeared to be mold.  The entire downstairs area which is actually just a garage with slatted walls, was rusty, and filthy – this is not a living space, nor is it safe or suitable for anyone to “play”.  All of the beach chairs were rusty and several were broken.  The beach umbrellas were also broken with one of the umbrellas being completely shredded.  The bicycles are also rusty and broken.  We were told in our initial correspondence with the owner at time of reservation that there was a high chair available for our one year old.  The high chair was completely coated in food, dirt and mold.  It would have taken a pressure washer to even attempt to clean it. We were in immediate contact with the property manager who lives in Mississippi (shortly before our trip we were told that the owners were out of the country on vacation for the summer).  We asked for a partial refund, particularly the cleaning fee, due to the filthy condition the home and gave them numerous photos and a room by room listing of the situation and needed repairs. They denied our request and said they "did everything they could to make our families stay enjoyable" and only gave us the $250 refundable deposit which we would have got back anyway. The only attempt the property manager made was to send a cleaning lady on Tuesday afternoon (4 days after arrival when my family and I were out) with a bottle of bleach and she said "I am here to clean a high chair and a shower." My friend walked her through the entire property and she agreed it needed a deep cleaning and repairs. She also agreed the high chair needed to be trashed. She did give us a bar of soap and some trash bags. This was not sufficient to "make our families stay enjoyable." When asked her to clarify what they did there was no response. Voice mail messages with the property manager and both owners have had no response. Needless to say, we were very upset about having spent nearly $5000 to stay at this awful property.  We were also extremely disappointed in the owners, whom we believed were upstanding citizens and would be appalled once they learned the condition of the property.  Their refusal to at the very least offer to refund the $250 cleaning fee is shocking. Pensacola Beach would be a beautiful family vacation, just don’t stay at “Blue Heaven”.
    - Georjena W.
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Travel Agents in Bayou La Batre

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