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Large Appliances reviews in Athens

Real People ~ Real Reviews ~ Real Results

  • My wife & I bought a side by side refrigerator and high effiectency washer and dryer from Bob Wallace Appliances.  They were very helpful towards explaining about the appliances.  They delivered on time.  The men that delivered were very courteous.  When they unloaded the dryer, they discovered that it had been damaged and notified us immediately.  They phoned back to their warehouse and another dryer was sent out.  The only negative thing, was that it took probably 1 1/2 hours or longer to get the dryer to the house.  But, once it was here, they finished installing it and the washer.  Explained all the applicance operations to us, which had also been done at the store, but it was good to go back over it. 
    I rated them a "B" and would actually give them an "A-".  Not to often I will give someone/business an "A", unless everything is almost perfect.
    - Bill H.
  • They diagnosed that a leak kit was faulty and told me that they would have to order the part. Two weeks later, I called. I was told that the original repairman quit and that they would have to find someone else to come out.  I had to call back multiple times to schedule an appointment. Once the Athens office did not answer for the entire day. The Huntsville office told me that the person in the Athens office had to go to the doctor - so they have no one else in the office??
    Finally the appointment was scheduled for the following Thursday. At 8:45 PM, they called and told me that they were still an hour away. So we rescheduled for the following Monday. Valley Appliances did not come to my home or call me on Monday. They did come the following day, after I called and complained. They came to the house on time.
    They replaced the part and the dishwasher still did not work. The repairmen made a large mess and left a shim protruding from the unit when they put the machine in place. One repairman was obviously learning from the other. The young repairman told me that since the dishwasher would not even cycle, he doubted that  the part was faulty at all. He told me that he did not have the experience or knowledge to diagnose the problem. Rightly, I was not charged for the part or installation.
    I assumed that someone would phone me. But of course, that did not happen. I phoned several times before there was an answer. I was then given a number of a repairman and told that I would have to chase him and schedule an appointment. I protested that this was ridiculous that Valley Appliances expected their customers to chase the repairman and schedule appointments for themselves.
    It has been over a month since since I began working with Valley Appliances. I will never use them again. I will never recommend them. In fact, I am calling Electrolux and advising that in addition to making expensive energy efficient dishwashers that do not work longer than 2 years they are also further damaging their reputation by associating with Valley Appliances.
    - Vicky C.
  • They were courteous, professional and did what they said they would do.

    - Karen T.
  • I have bought several items on line recently and the store has been excellent about calling me as soon as my items arrive so that I can come pick them up.
    - Bryan J.
  • They were very good.
    - Danny B.
  • I will continue to use them. Their follow up service is excellent. The salesman were friendly and they were very careful not to damage any my things.
    - anne n.
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Kitchen Appliance Sellers in Athens

Companies below are listed in alphabetical order.

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  • Lowe's

    10050 Memorial Pkwy SW
    Huntsville, AL
  • Lowes

    11190 US Hwy 431
    Guntersville, AL