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"very badly. there was obvious leakage behind the shower wall. a man came in and after he cut a foot of perfectly good tubing he called his supervisor who pressured" us to re plumb the entire house for $13,000. After we said we just wanted the leak fixed, the same worker came back cut a 2x5 foot hole and repaired the leak at the manifold. He proceeded to use his shop vac to remove the plaster debris. But once he opened it, the wall had mold. He did not cover the furniture, paintings etc and aspirated the plaster with the mold. His vac did not function properly and blew back the plaster debris with the mold into the bedroom. I was at work but my husband said that the dust was so thick in the room you could hardly see. In addition there were five grease spots and tools left on the bedroom carpet We called the assurance adjuster; she advised us to get some mold remover spray and cover the hole with plastic sheet until the proper HAZMAT people could be called to remove the mold entirely. That took four days of having the bathroom tented and us living in separate bedrooms. I send a report to the BBB and a letter of discontent to

and cooling. I received an apologetic.phone call from the CEO who promised to do right by us. I mentioned that the $1,400 dollars he charged us was excessive and the treatment unprofessional. We are still waiting

-PATRICIA F.

"How did it go? It was great!!! I received a response within hours not days. I was told they would be out on Monday morning and they were. The above two statements" may seem unimportant, but believe me if anyone has had similar experience like mine they to would be singing

praises as well. However, that was just the beginning. What can one say about plumbing. Well there was a leak and they fixed it and at the rate I was quoted. BUT: there was more. It was the way the work was done: professionally-friendly and polite with no sarcasm or complaints. I also received tactful explanations instead of criticism since in live in an older home as to what had caused the problem that soooooo many other plumbers were unable to find. I don't feel that the plumbing problem was all that common but

didn't give up. He stuck it out until the actual problem was found and then he fixed it. All this was accomplished within a couple of hours and there was no mess for me to clean-up. I would most definitely call on them again if I ever have any plumbing problems and I have also told family and friends. Thank you

-Candy C.

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Inspiration & Ideas

Angie's Answers

Can I use a snake to unclog a basement floor drain?

From the sounds of it, you have a clog between the floor drain and the connection to the city sewer (unless you have a septic tank). The lower flow rates of sinks / showers / dishwashers probable don't cause a backup like the washing machine does. A couple of suggestions.

1. Snake the drain line with a spade tip snake, twisting the snake as you advance it. This should clear the partial blockage.

2. If feasable, have your washing machine discharge into a utility sink and put a strainer on the drain to catch the clothing fibre (fibres and grease from the sink probably made the clog in the first place not to mention a garbage disposal).

3. Replace your floor drain with one that has a backflow preventer (looks like there is a ping pong ball in it).

Good Luck

Read 15 Answers

If a plumber shows up without the supplies needed to do the job, do I pay for the time required to go purchase said supplies?

It is not uncommon for a plumber to have to go get the parts necessary to repair and complete the job. It is very hard to determine what the problem is over the phone and it is not until the repair process begins that the parts needed to resolve the problem is discovered. It may also depend on if the plumber is using hourly rates or per job rates. I would hope the time to get the parts would be minimal and the charge would be as well!

Read 4 Answers

Is CPVC water pipes safe and durable?

FYI: CPVC and PEX are two different materials and installed differently. PEX is not intended to be glued but instead has special crimp fittings. PEX is a brand name of one product that is manufactured slightly differently by others as well so it is important that the same brand fittings are used to match the pipe material.

Mobile homes used CPVC for years and some still do. It works fine but is not as strong as a properly soldered copper pipe system. Is the contractor installing this new plumbing a licensed plumber? I'd be surprised if he is since he's using CPVC and not PEX (or similar) or copper. PEX pipe is even cheaper than CPVC when run by a knowledgable plumber. It doesn't require nearly as many joints since it comes in rolls and can flex through spaces easily.

There are some groups raising a fuss about BPA and other chemicals found in plastics that don't like the use of CPVC, PVC, or PEX pipe. I haven't seen the results of any lab tests to confirm or dispute their concerns. As far as durability goes it's fairly safe as long as it's properly installed and secured. It is not as susceptible to hard water damage as copper. It absolutely must be insulated along it's entire length to protect it from contact to other materials as well as freezing. Also, the fixtures in the house need to be grounded electrically since the pipe itself provides no electrical protection against accidental shock or electrocution. In a copper plumbed house the system is grounded so static electricity, a short in a wire near a water line, or lightning strike will carry the current out through the pipe instead of through the water to you, ideally.

If it's installed correctly you should be fine but make sure the contractor knows what he is doing and follows the proper procedures to use CPVC pipe.

Todd Shell
Todd's Home Services
www.thomeservices.com

Read 6 Answers

Do I need to tear up my floor tiles in the bathroom to see the problem?

It is usually cheaper to remove part of the ceiling below and patch it after the leak has been repaired. Remember that water can travel before settling in one area, causing the spot you've seen. Just because it is below the toilet does not mean that the toilet is the problem. The cheapest option is to pull the toilet and check the floor around the wax ring to see if it has been leaking. A new wax ring only costs a few dollars. When was the last time you caulked the shower in that bathroom? The water can leak around the corners or at the door (if you have one) and travel along the floor joists until it pools in a lower spot on the ceiling below, then seep through. It could also be a seal at the drain of the tub or shower.

I get a few calls a year for this sort of thing. It's usually something simple but can be a nightmare to diagnose, especially if the problem is intermittent. Start with the simple possibilities and use deductive reasoning to narrow the possibilities. Before you do a lot of damage it may pay off to hire a reputable contractor to help you make sure you've exhausted all of the imple and more obvious possibilities.

Todd Shell
Todd's Home Services

Read 4 Answers

Plumbing reviews in Anniston

Rating

“

was the representative that came to my house. I asked if he was a licensed plumber. He responded that he just reads about it. I believe he was joking?
The cost seemed extremely high. They quoted me $705.96 to fix the shut off valve in my
front yard.

anticipated about one hour of work. When asked why
so expensive,

responded for the expertise. I decided against using the services at this rate.
”

- Chris G.

Rating

“

During dinner on Wednesday night, I heard the sound of rushing water from our basement game room. I went downstairs and opened the door to our storage room (about a 4X12 foot space), only to discover water gushing from an overhead pipe. I turned off the main water control to the house, but even though it took only a few seconds, I was completely drenched. The storage room floor had about a half-inch of water, and many of the items on the shelving units in there were wet. I called

, and

returned my call within minutes. After making sure that I had turned off the water, he told me he'd be at our house as soon as he completed the job he was on at the moment. He was here within an hour, and he quickly fixed the problem, soldering the broken pipe. He also arranged for his apprentice to come out that same night to begin the process of drying out the room.

arrived within another hour, bringing the equipment and setting it up. He even took individual items off the shelves and hand-dried them for us. The following night,

's dad, came out and picked up the equipment.
I can't say enough about

. My wife and I have had them do a variety of jobs for us over the twenty years we've lived in this house.

and

, as well as all their employees, are always professional and friendly and incredibly good at their jobs. I would hire them again in a second (obviously), and I would urge anyone with any kind of plumbing problem to call

. You won't be disappointed!
”

- ROBERT G.

Rating

“

They arrived right on time and made a quick diagnosis of the problem after I showed them the areas where I saw the leak was occurring. After doing some quick measurements in the basement to determine where they'd need to open the wall upstairs to gain access to the pipe,

carefully opened up the wall and was able to locate a hairline fracture in the pipe about 4-5 inches long. It didn't take them long at all to cut the section of broken pipe out and replace it with a plastic piece. Now there's no leaking from the pipe anymore and my basement no longer has a puddle of water collecting around the stack. They were very courteous and friendly, they thoroughly explained everything and they walked me through each step, even helping me take photos so I could show my other half (who was at work) the work they were doing. I was prepared for a worse-case scenario, and luckily it only took them 2.5 hours and the cost of the repair was very reasonable and affordable.
”

- Greg K.

Rating

“

has always been very quick to respond and quick to schedule appointments. They have also always been extremely fair with their prices which I feel like is a rare find. I have never been worried about being taken advantage of with this company and they have always been professional, responsive, and well-organized. I will continue to use this company in the future.
”

- Kathleen G.

Rating

“

Quoted the price in advance over the phone and held to it. On time, took about as long as expected. Cleaned up the work area well. Did some minor drain clean out at no extra cost. Made no effort to upsell any services, something that has annoyed me in the past with other service companies.
”

- James R.

Rating

“

arrived within the scheduled time and after assessing the situation and changing a washer, told me that my old faucet was in great shape and that he would be happy to replace it but that at the moment replacement was not indicated as we were able to stop the dripping. with the washer replacement. He didn't charge me for his time and I was able to get a refund. I appreciated his honesty and would definitely recommend this company if a fair deal and honest service is what you are looking for.
”

- Liis T.

Rating

“

Since the drywall ceiling had already collapsed from the weight of the water,

had easy access to see what happened and why. He said the cold water supply line to the upstairs island sink had broken from freezing. At first he thought that there must be some nearby outside hose bib that was the source of the cold. He looked around and noted that this water line ran directly under the upstairs kitchen stovetop downdraft vent that vents directly to the outside of the house. The tube was very cold and very cold air was back between the joists where the ceiling was still intact and where the vent runs. He said that it was the pipe freezing that caused the break. I asked him what to do to prevent in the future and he suggested that I get some flexible winterizing-type tubing like the kind that was wrapped around my hot water line (he said he didn't have any with him but that I could get it at Home Depot) to wrap around the water line between it and the vent. He said that they sell stuff that has adhesive on it so that you can just wrap it around and the sticky stuff will hold it on the pipe. Water service was restored in about 1/2 hour.

was great. He explained things well and answered our questions and was very professional--not to mention very efficient.
”

- Eleanor N.

Rating

“

was very quick, professional and honest. The price was the same as the estimate provided over the phone. I thought the per hour was a little expensive, but that may be the running rate for plumbing. all in all I'd use this company again.
”

- Ronald D.

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