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Recent Auto Transport Reviews in Nikiski

  • A
    Auto Transport - United Freight Of America
    Excellent service! Very punctual! We had to have a friend of ours take delivery of our car in Michigan, and the company did a good job with communication and delivery of vehicle on time. Would definitely recommend this company for your vehicle transportation needs.
    - Kenneth E.
  • D
    Alaska Car Transport
    The process of booking with Alaska Car Transport started out seamless, from getting a quote to the price of shipping in comparison to other companies. The two stars only comes from the price. The issue began on the day we went to drop off our car at the port in Anchorage. We were instructed to drive directly to the transportation companies office for car inspection and drop off. When we arrived at the office, we were informed that the ship sailing that our car was scheduled on had been canceled, and Alaska Car Transport had been notified. ACT failed to notify us as customers. We then called ACT to try and resolve the situation, we were given lots of attitude from the customer service representatives. Eventually, we as the customers, solved our own problem, and continued to use ACT as the shipping middle man. We were told our car would be available for pick up on 12/4 at the earliest. The next issue came when we received a call today, 11/30 saying that our vehicle was ready in Tacoma for pick up. I found this very difficult to believe, knowing full well the sailing couldn't possibly have made it. I again contacted the shipping company directly and was informed that, in fact my car was still sailing over the ocean and would be ready 12/4. I tried to call ACT to inform them of their mistake, but they hung up on me twice. Take my advice and cut out the middle man, ship directly with either TOTE or Matson.
    - Amanda F.
  • D
    RoadRunner Auto Transport
    his is the worst experience I've ever had regarding shipping vehicles into or out of Alaska.  Once they got my money, they were pretty much unavailable by phone, and certainly didn't bother keeping me updated on anything. I initially contacted the company several months before I?d planned on shipping to get a quote.  Then, once I was ready to ship it to my parents? house, I started the process 6 weeks before I?d planned on having the vehicle arrive at its destination.  I had planned it that way as it?s a classic that?s been in the family for years, and we?d all planned on doing some work on it over the holiday for some family time.  It's a sentimental family classic car.  I live several hundred miles away from my parents, so it was crucial that it arrive sometime during that week. This company does business as Alaska Car Transport out of Anchorage, but they?re located in New York and have no physical presence there at all.  Not even a single local representative.  So they had no idea where my car was 90% of the time.  Once they received my money, they were nearly impossible to reach on the phone.  I?d given them two phone numbers, one to my mechanic in Anchorage, and had talked to the broker Paul, extensively about the vehicle, that there was local help should they have any issues with the car, and all other details he?d need to know. I also wrote the same information and contact numbers on their booking documents.  Yet, every time I called, they were confused about where the car was.  And this despite the fact that they were the ones to have had it towed from the mechanic?s to the port of Anchorage.  At first the brokers (Paul, Chris, Janelle, Nikki), kept vaguely referring to something called ?the yard? which supposedly got used as a storage area before actually taking vehicles to the port to be put on a ship, but after many phone calls and questions, I finally realized that (since they have no offices or any physical presence in Anchorage at all), they were either referring to the actual port, or possibly the tow truck yard or Horizon Trucking (a Vendor of Roadrunners) yard.  At one point, though the vehicle had been picked up on 12th of June, the Roadrunners agents kept stating things like ?well you dropped off your car on Friday (meaning the 13th) or ?you dropped off your car on Monday (the 16th).  The car had initially been slated to be put on the ship on the 13th, and I?d called several times leading up to that time, only to finally get in touch with someone who had several different stories as to why it hadn?t been put on the ship on that day. First was that the driver hadn?t made it to the port on time because he had to pick up other cars.  When I pointed out it had been picked up the previous day, the story changed to they had trouble with the trunk (instructions on how to do so were explained very thoroughly to the initial broker, as well as written out), then it was ?oh no it wasn?t the trunk they got that, it was the hood?.  My question was ?and why didn?t they contact me, or the local mechanic?  He would have sent someone down if necessary??  They hemmed and hawed and had no answer.  Not to mention, they managed to make it all work just fine the next week. One of the few times they actually called me was to tell me the car wouldn?t ship on the 13th, but the following Monday the 16th.  What they actually did was not put it on a ship until the 17th.  Then they told me that as soon as it was off the ship in Tacoma, they?d call me to let me know, and would put it on ground transport as soon as it was off the ship and checked out.  They never called to let me know when it docked.  I'd kept track of the shipping vessel and I had to call them.  Then, once it finally was in Tacoma, they changed their story to not ?as soon as it?s off the ship it will be transported? to ?well, we have to wait until we have transportation in the area?.  I called and called and they kept claiming they were ?waiting for transportation.  It sat in Tacoma for almost 2 weeks before the last time I called; they claimed it was going on a truck on the 11th of July.  Their website says 14-15 days from Anchorage to the Midwest.  At present time, it?s about 10 days past that, and hasn?t even left Tacoma. At this point, I still have no idea where it is. The company simply doesn?t care. If this was this big of a hassle, they should have made it VERY clear how catch as catch can this process was, they shouldn?t have misled me by saying the car would be there the week I?d scheduled it to be arriving. The frustration level from their extremely poor communication and misleading promises is the worst part.  If only they?d been HONEST about their abilities and had communicated clearly and reliably, the lateness of the car wouldn?t be nearly such an issue.  I hope to save anyone else from having to go through this.  
    - Laura W.
  • F
    Alaska Car Transport
    Instead, Alaska Car Transport damaged my vehicle last year when I had them ship it from Anchorage to Texas. The vehicle suffered damage to the rear left quarter panel (gouged/punctured/tear in body). The best part? They held the vehicle hostage for more than a week after the delivery date in hopes of pulling an overnight delivery so I wouldn't be there to inspect the damage. The driver would call me at 3AM hoping I was asleep, but I would always answer and he would come up with an excuse as to why he couldnt drop my truck off. After days and days of this, my wife and I contacted the home office in a panic to find out where the vehicle was. Nobody knew. Finally, after 10 or so days of cat and mouse with the driver, and us threatening to call the authorities to report the truck stolen, he decides to dump my 2011 Tundra off in a Target parking lot at 4 AM with the keys in the gas tank cover in hopes of me not seeing the damage and reporting it. I showed up as he was driving off and he flipped me the bird as I got out my camera to take pics.  Alaska Car Transports response? "So what, deal with it", basically. The repair bill for the damage came in at just under 700 dollars. Alaska Car Transport initially promised to cover the damage if I could provide the bill of lading from the ship that the truck traveled in from Anchorage to Tacoma proving no prior damage. After sending them the bill of lading proving no prior damage, the manager at Alaska Car Transport completely shut down all communication and stopped returning my calls.
    - Matt P.
  • F
    Alaska Car Transport
    Called provider for estimate and they came in reasonable at first, and also accepted credit cards, which I thought would be convenient at the time. They called me back later redacting the statement that the original quote included enclosed transportation. I naturally inquired about the additional enclosed shipping costs for both the land piece (Battle Ground, WA, to the port at Tacoma, WA), and also about enclosed shipping on the boat from Tacoma to Anchorage, AK. Here's where the costs started racking up. The original $1915 turned into $2670 which was supposed to include the shipping base, plus the enclosed premium for the land and sea legs, as well as some 'rush' charge they needed to make the boat four days later. I agreed to it all since the car is a newly restored 1969 Cadillac Sedan DeVille that has been in my family and I really wanted to have my classic Cadillac back. I agreed to everything, and I have regretted that my urgency drove me to make a bad decision in going with what felt like a very bad organization to begin with. The driver showed up about 12 hours late to pick up the car once they finally made contact; they were totally delinquent for a 24-hour period where they wouldn't return any calls whatsoever. I have pictures of the car leaving Battle Ground at 6:30pm, on a NON-ENCLOSED trailer, in the pouring down rain. That was on a Wednesday. Battle Ground is a 4-6 hour drive from Tacoma. The car arrived at the port of Tacoma at 11:40pm on Friday night, missing the Friday ship to Alaska. It took the driver over 53 hours to deliver what should have been 6 hours with traffic. The worst thing is he missed the ship which I had paid that premium 'rush' for. I had planned on using the car for some Independence Day festivities but that was all ruined now since the next ship did not leave for another five days. The car arrived in Anchorage the following week. The car was absolutely filthy with dirt and seagull droppings all over it. It was clear that the car was not shipped or stored enclosed, anywhere. I talked to the owner of the ship and was informed that the enclosed premium was never paid by Alaska Car Transport, just the routine shipping fee. So I was scammed on all enclosed fees and rush fees. They had bilked me for the enclosure and 'rush' premiums presumably with no intent of delivering on the services, thinking I would never know the difference, and knowing that it was important for me to get me special car as soon as possible. No 'rush' ever occurred and no 'enclosures' ever occurred. I called to try and work out a refund arrangement, having pictures of the shipping configurations un-enclosed, as well as documentation from the boat owner about the deck agreement, but they were unwilling to work it out with me. I am still calling and leaving voicemails to try to arrange a refund, however, they will not answer or return calls.  I am glad to have my car but I felt scammed. USE THE BOAT OWNERS DIRECTLY, in this case HORIZON. Pay cash or cashiers check if you have to. Take my word for it and avoid third-party if you can, and whatever you do, trust me,  DO NOT USE ALASKA CAR TRANSPORT.    7/23/2014         I need to update this because I was notified by my credit card company today that $500 was refunded to my account by Alaska Car Transport. I have not talked to Alaska Car Transport to ascertain how they came up with the $500 figure, despite having left them several voicemails since my original post, however, I commend them for working a refund to me to make me happy. I was very surprised that I cannot get them to call me back, but yet they had the good nature to cut me a pretty significant refund. I am much happier now that they have refunded me some of the total for premiums. I think they operate in good faith after all, but the communication is poor as has been the case in every shipping organization I have ever dealt with.
    - Michael H.
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Auto Transport Companies in Nikiski

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