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Septic Tank Cleaning reviews in Fairbanks

  • B

    Bud and Steve came out and looked at a big sink hole in our yard that came about while we were on a weeks vacation. They determined it was being washed out by our septic tank corroding away and all the excess water due to heavy rains we have been having this summer. Bud, having the experience he does, realized that our leach lines were not affected (in fact, they were not being used at all by the former septic system) so he came in much lower then all the rest with his bid, as he did not include a leach line in it. They were punctual and professional and did a great job but still need to come back (if and when our rain ever stops this summer) to level out and re-seed where they had to dig up our lawn to replace the septic and distribution tank.

    - Cynthia W.
  • A
    Homestead Pumping and Thawing
    No problem scheduling an appointment. The man who came out to do the pump was both friendly and professional. We like to have Homestead do our annual (sometimes semi-annuual) septic pumping because they installed our septic system years ago.
    - CK S.
  • A
    Brian and Rich were wonderful! I needed a honest company that would give a fair price, and stand behind their work. I was in the midst of selling my house when I found my septic had failed. I called them, and by the next day they had begun work! The job was finished and they even picked up after themselves. They were respectful, professional, great communicators, and the first construction company I've hired that has cleaned up afterwards! Selling my house in North Pole, and buying a new one in Fairbanks was so much smoother with Big Street on the job!! Thank you! Megan
    - Megan Q.
  • A
    Bigfoot Pumping & Thawing
    We have lived in our house nearly 13 years and never had our septic pumped (no problems either). They came out, pumped , and were professional and friendly. I'm not sure this is a service our house needs annually, but when we do it again, we will use the same provider.
    - Kari B.
  • B
    Mr Rooter Plumbing of Yavapai Coconino & Maricopa
    Pumped old concrete septic system. The original estimate had to be adjusted (up) due to the fact that the tank was only accessible from down a steep hill and their regular equipment was not able to pump it up. Still they were very professional and prompt and did a quick review of our house plumbing for free! I would use them again.
    - Deborah V.
  • A
    Homestead Pumping and Thawing
    The pump out went really well!! The driver, not only found our house easily ( which I've been told isn't always easy! LOL), but navigated the road and driveway like a pro !! He was extremely knowledgeable, highly competent and a genuinely nice guy! He did a fantastic job and there was no mess, minimal odor and the whole process was quick and easy. He answered all my questions and gave me great information on keeping the tank and leach field " healthy ". I work with customer service, and if I were hiring, I'd hire this driver in a minute. He's one of Homesteads great assets and I hope they give him a raise ') He's worth it.
    - Audrey E.
  • A
    Ace II General Contractors
    Ray, the owner/ operator knows his business and is an class A+++ equipment operator. ( I operate myself and have been around many operators,.....Ray is a class act on a track hoe.)

    They showed up on time, lined out the job, and got 'er done under the estimated time.

    Quality work and attention to detail.

    Ray will go the extra mile to ensure a quality job to his satisfaction. (His and quot;satisfactionand quot; surpassed my expectations)

    It was a pleasure to deal with Ray and his crew!
    - D T.
  • C
    Homestead Pumping and Thawing
    Receptionist is incredibly rude. Interrupts you when you are talking and was unpleasant to deal with.

    I myself had to call twice to find out when they were going to arrive and even then waited longer. Typically a company will give a window of when they will arrive and will call to let you know they are on their way.

    The man who came out to do the actual pumping was nice, professional and informative though, thus the rating of C. I would have given an F if this experience was based on the previous two complaints.

    - Amy A.
  • A
    Ace II General Contractors
    first he dug under the house to add protection to the drain system from freeze ups.
    Placed a clean out near the house.
    ran pipe straight out about ten feet and made a 90 degree turn placed second clean out
    ran pipe over to new low profile tank
    hooked tank to lift station
    hooked lift station to new leach field
    properly covered the enter system
    landscaped the work area and surrounding area
    - Morris C.
  • F
    Bigfoot Pumping & Thawing
    Called Big Foot on a Saturday, our pipes needed to be thawed. They did not come until Monday. When they worked on the pipe everything backed up through our toilet, that ran into the bedroom and living room. Called them the next Friday for them to come back out as we were having problems again. Could not flush the toilet or drain the water. I called them on Saturday afternoon asking if someone was coming out, the rude person that answered the phone said we were next on the list, leaving me to think someone would come that afternoon. Nobody called to come up until Wednesday afternoon. So that would have left us with no water for 5 days. Dealing with them on the phone was never pleasant, the woman that answered was always short and rude, like you were interrupting her for no reason. We called another company, they came right out and took care of the problem.
    - Jill M.
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Septic Tank Services in Fairbanks

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