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Excavating reviews in Fairbanks

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  • Hired Ace II to add a haul a few loads of gravel to my property to add to the existing gravel driveway. The bid included spreading and compacting. Also had them install two small block retaining walls, remove a few stumps, spread some topsoil, etc. We had a signed contract with a fixed price and any work beyond the contract was to be preapproved in writing. The work that was completed was substandard and not at all professional, in my opinion. They didn’t have a large enough crew for the job and left without fully completing it. I had to help spread topsoil and work on the retaining wall myself. I had to hire a compactor to finish working on the driveway after they left. They left construction materials and debris on site that I had to pay someone else to remove. Those are just a few of the problems they left. Then, Ace II had the nerve to present a bill that was 2 1/2 times what was agreed to...and with no amendments or changes to the fixed price contract! When I asked for load tickets from the gravel pit to compare to the number of loads they claim they delivered, they refused to provide them. When I pointed out the unfinished and substandard work, they didn’t correct it. I attempted to discuss the situation with Ray in a civil manner in order to resolve it, but he refused to have a conversation without cursing. He then had his attorney send me a letter to try to intimidate me. My attorney reviewed the case and said it was no brainer, they were trying to dramatically overcharge me for an unfinished, substandard job. He checked the court records (which you can do online - I should have) and discovered that they had just come off of an enormous lawsuit on another job. Sure wish I had checked that out before hiring them. My attorney fired off a letter in response and they backed down. I would never recommend this contractor to anyone.
    - David F.
  • Brian and Rich were wonderful! I needed a honest company that would give a fair price, and stand behind their work. I was in the midst of selling my house when I found my septic had failed. I called them, and by the next day they had begun work! The job was finished and they even picked up after themselves. They were respectful, professional, great communicators, and the first construction company I've hired that has cleaned up afterwards! Selling my house in North Pole, and buying a new one in Fairbanks was so much smoother with Big Street on the job!! Thank you! Megan
    - Megan Q.
  • AFT had a crew in Fairbanks installing a foundaiton and had a couple of days downtime between concrete placement and clean up.  I needed a soil report or exploration completed for a project, and gave Tom a call and Eagle River.  They didn't have the equipment in Fairbanks to do the job, but loaded up a truck in Eagle River, and had the pile test completed within 24 hours.
    - Andrew A.
  • The service was excellent. They are very good, they area very professional and quick to respond on your every request.
    - Julie F.
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    - Rheba D.
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    - Katie S.
  • I am satisfied with his services. I would absolutely use him again.
    - Susan R.
  • He fixed my septic system.
    - James R.
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Excavators in Fairbanks

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