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Cell Phone Service reviews in Ester

  • A
    Internet and telephone service began having trouble (on/off internet, terrible static/noise on telephone line) after a contractor failed to cut the wires during a demolition project. After much anger and rash decision making by a junior manager, service guys came posthaste. An hour or less of onsite collaboration by two service provider companies, the problem was found and solved. Tempers simmered back down to normal and life became livable again.
    - Tammy F.
  • A
    We are pretty pleased with them. They take care of everything for us. We would continue to use them in the future.
    - Jessica W.
  • A
    They were very helpful in setting up my cell service and answering questions about my new phone.
    - Susan G.
  • B
    Alaska Communications Systems
    My husband had dropped his phone and it wasn't working, so we had to go and get a different phone and used the insurance. I was charged $50 deductible on the insurance. His phone model was no longer available so they replaced it with a comparable model which he likes better than the original phone. I have had the insurance for 2 and half years. I didn’t like the fact that I pay insurance every month and they still charged us $50 deductible, though we never made a claim. I just wasn’t happy with their process and I was told that it’s a separate contract with a separate contractor and there wasn’t anything that they could do about it. I still have a contract with them and I would use the company again in the future.
    - Debra S.
  • C
    I am not a fan of GCI. Unfortunately, they are the monopoly in Alaska and bundling with them is cheaper....but I have seen a drop in quality. We live on the Air Force Base and my husband and I have to stand in certain spots in our house just to get cell phone service. At my friends houses just down the road, I am either roaming or have absolutely no service what so ever. It is very frustrating. If there is a hiccup in the system, it affects everything. The only reason I put that we would use them again is we will most likely retire in Alaska, and we will probably have to go with GCI again. On a good note, every person working at GCI has been helpful and very nice to me. When my new phone was acting wonky, they exchanged it for a new one.
    - R K.
  • D
    Alaska Communications Systems
    If you are considering (or, more likely, limited) to using ACS for broadband internet, you need to contact them immediately.  I submitted an online request (which I don't recommend, as there was no method to indicate that you want to take advantage of whatever discount they might be offering, nor was their any confirmation that my request had been received).  After no contact for four days, I called them and was politely told that it had been less than a week and that they would contact me soon.  However, I was able to request the discounted price that had been unavailable on the website (though the ACS rep was a little hurried in his explanations and I couldn't seem to get answers that I could understand).  Thirteen days after my initial request, I still had no contact from ACS.  I called and was told they might get to it in a few days.  On the 16th day after my initial request, I received a voice-mail: it essentially said that they had some questions about my service installation and that if I didn't call them back in 24 hours then they would cancel my request.  I called them and gave them the information they required (though I'm not sure why they couldn't have asked on any of my other calls) and they said that someone would call soon to schedule installation.  I did receive a call the following day and was told that the first available appointment was six days later.  Sure enough, the installer arrived six days later (a full 23 days after my initial request) to install the equipment.  For some reason, he wasn't able to install it in the room we requested (though, he was able to install it in the next room over).  The best thing I can say about the service is that it appears to be what I paid's providing the download speed that was advertised.
    - R R.
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Cell Phone Companies in Ester

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