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Bathtub Refinishing reviews in Eagle River

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  • After calling numerous refinishing companies, Superior Refinishing was one of two that called me back with a fair estimated price of $175 to repair two chips in my bathtub. I thought this was reasonable. I was told he would stop in Eagle River on the way out to the valley on July 23. He didn't give me a time, just said some time. I was just happy that someone could do the job for us, so I agreed to wait at home until he stopped by. Evening came around and still no call. I called the next day and he told me his job in the valley was canceled. It would have been nice to have a phone call to let me know he wouldn't be performing services that day so I could have gone about my day instead of waiting at home for him to show up. He then tells me he can fit me in between when I called the second time( July 24 ) and July 31. I never heard from him again and by that time I didn't even want to give him my money. I was amazed that someone could have such horrible customer service. I understand that when you call some companies based out of Anchorage they don't want to make the drive out to Eagle River. I would of much rather him just tell me and quot;Noand quot; like another company did then waste my time.

    - Amber O.
  • Michael at Superior Refinishing was personable, professional, very prompt in returning calls and on time for the appointment. He was respectful and careful of my home and floors, as he unloaded and loaded his equipment. His instructions were clear for the curing period of the tub refinish. It's beautiful! I can't give him enough high praise.
    - Linda T.
  • He completed about 85% of the work.  He did not bring the tile with him to replace the loose one.  We then scheduled an appointment to finish the work and he did not show up to that appointment.  Since that time, we have tried calling multiple times and he will not return any of our calls.  All of our phone calls get forwarded to the corporate line.  The work is supposed to be supported with a one year warranty.  I can't imagine how this would work out because I can't even get them to finish this correctly much less fix a problem.
    - Candis O.
  • I hired Re-Bath without getting a second quote.  That's where I went wrong, and I admit it.  By the time I realized how overpriced they were, the three days had already passed within which I could cancel it.  Re-Bath is a franchise business.  I figure that's why the price was so high.  I am a grown up and accepted my mistake.  I figured I would live with it and have a wonderful new bathroom when all was said and done.  Unfortunately, while I like the work they DID do, I did not like the employees or how the company was run.The work started on a Thursday.  Throughout the job, there was one worker that did most of the work, and I would say his quality of work was good.  Unfortunately, he was not a fast worker.  The boss of the company showed up on Friday to chastise the employees, for there were three or four workers on Friday (why, I have no idea?), because they were working too slowly.  That didn't do anything to get them to move faster, and we ended up having to wait until Monday for the bathroom to be completed.  What started out supposedly going to be two days without a bathroom, turned into five days without a bathroom, five days of 5 adults in my house using one bathroom, five days of the workers' trailer sitting in my two car driveway, parked at an angle, leaving us nowhere to park for that entire weekend.  On top of that, they made a mess of my driveway and barely cleaned it up before they left.And to top it all off, one of the workers tried to scam us; in fact, you can say that they DID scam my husband, but when I found out what had happened, I let Re-Bath know.  The main worker told my husband it would cost us $650 to move the pipes under the sink so the new vanity would fit.  The pipes had to be moved approximately 3-4 inches so that the new vanity would fit.  He said his boss would charge us $650, but he would do it under the table for $300.  My husband, feeling as if we were in a tight spot, went ahead and wrote the guy a check.  As I said, when I found out, I spoke to several plumbers and handyman and asked them how much work was involved in moving the pipes under the vanity and approximately how much would they charge.  None of them quoted any price near $650.  So I got a copy of the check that the employee had cashed and when I went in to make the final payment, I subtracted that $300 from what I owed them, gave them a copy of the check made payable to their employee, and told them to get the $300 back from him.  The woman at Re-Bath to whom I spoke was truly embarrassed about the whole thing and explained that change orders do not happen as this employee explained.  There is supposed to be communication between the worker and the office, and then between the office and the customer, and a reasonable price is determined and agreed to before anything else happens.  In this case, I believe the employee looked at my husband and thought he could take advantage of him.  My husband has Parkinson's Disease, and he looks older than he is and he walks and talks slowly.  Did the guy think he could get one over on this old man?  My husband and I discussed it later and we wondered how many other older people he had scammed.  I also told the woman at Re-Bath that when I was told what to buy (we saved money on the quote by buying the majority of what was needed for the job ourselves) I was not told to buy a vanity exactly like the one we currently have, otherwise we'll have to charge you $650.  If I knew that, I would have definitely purchased one where the pipes would fit perfectly.  But that was not the case.  I believe we were scammed.The other thing about this place, at least here in Anchorage, they want their money and they want it now!  I had to put a third down for the contract and give the next third down to the worker when he arrived.  I was supposed to pay the worker the last third of it when he was completed, but I told him, no, I would personally pay it at the office so that I could talk to the owner.  I scheduled an appointment to talk to the owner on Thursday of that week, but unfortunately I became ill with food poisoning.  I called that morning and left a message for them that I would have to come in the following day.  Unfortunately, the following day I was still ill.  I decided to go into work a little late and swing by and make the payment at Re-Bath before I did.  That morning, Re-Bath sent a worker over to my house to collect the check.  I told the guy that no, I wouldn't give him a check, that I was going into the office that morning to pay.  What's up with the "neediness" for the money?  They had $4300 of mine, $4600 if you add the $300 we had given the worker "under the table," what's up with that?  Are they operating on a job-to-job basis and are cash short?  It just felt like overkill on their part.  They got their money and a piece of my mind - in a very polite, firm way.  I would not be scammed.So I would NOT recommend them unless you've got lots of money to spend and you don't care how much it costs or how long it takes.  :/
    - Janet L.
  • Great.  He was responsive and prompt.  Did a good job.  I wish he would of warned us more about how caustic the material he uses is.  It took 3 days before I could go into the bathroom because of my asthma.
    - AUdrey E.
  • Incredible job! Clear instructions on care.
    - Linda T.
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Bathtub Refinishers in Eagle River

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