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Exterior Contractor reviews in Chugiak

  • A
    I chose to hire Hugo, the owner of the company, because of his communication skills and customer service-oriented attitude, and the decision really paid off. His bid, with the Angie's List disount he offers, was competitive. And while all the companies we received bids from seemed to offer basically the same material services, it was only Hugo that took me around the house explaining the whole painting process--power wash, chipping and sanding, priming, taping, paint and roll and paint again--and happily answered all my questions. 
    The reason I say Hugo's attitude paid off is that we had a bit of a glitch that he handled quite well--something that could have gone a very different way with someone less interested in customer satisfaction. The glitch started with us having the painters match a color we'd found at a different store. So, after the entire job was finished--the house beautifully painted with sharp lines and our house-side sunflowers left intact, my girlfriend and I (we hadn't been present when the painting started) realized the the color was either off from the sample, or that the color we'd chosen just looked quite different when it covered an entire house. We'd sampled about ten shades of light green, so we were quite particular on the color issue. The final product was more of a green apple than a moss green. 
    My first request of Hugo was to change the color of the garage door, thinking that perhaps the contrast between that accent color and the house body was accentuating the green. Hugo came out himself and repainted the garage door at no charge!
    We decided however, that the body color was just not what we wanted. What do you do in this situation? Well, Hugo immediately took our side and began working toward a solution, reassuring me that he wanted us to be happy and that we'd get the problem solved. He took samples and pictures to his paint supplier to appeal for a poor color match. In the end, it seems that the Lowe's sample we had in the beginning didn't quite match their own paper representation of the color. I also suspect, however, that part of our surprise was simply our own inexperience with the difference between how a color looks on paper--and even on a patch of wall--and how it looks across a large space.  
    We decided that Hugo would repaint and roll another body color on the house. He took this on eagerly and almost immediately--with the Fourth of July holiday intervening. He came out personally to do the job with one of his painters, in order to save us on the cost of labor. We agreed that we'd pay "at-cost" for the second round of paint, upon which he also applied his ten percent discount!
    Hugo turned a potentially scary situation into one easily managed, and made the fix very affordable. And this is why I highly recommend him to other homeowners. He has a great balance of professionalism and friendliness that really makes you feel like he has your interests as first priority. The final coat of paint looks great--as well done as the first--and we've come away feeling quite positive about the experience.

    - Jason B.
  • A

    I was impressed with the service provided by this company.  The employees were friendly, professional and on time with services and meetings/appointments.   There were able to perform their services without a homeowner present and provided a great overall impression.  This company warranties their work for as long as you own the home.  I would use them again without hesitation. 

    - Jere J.
  • A
    Available in timely manner, fair prices, & quality work!
    - Laura K.
  • A
    - Robert S.
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Home Exterior Specialists in Chugiak

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