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Travel Agency reviews in Big Lake

  • A
    FRONTIER TRAVEL INC
    I've always planned our trips myself.  Flights, accommodations, using mileage tickets etc.  It took me forever and at least one time made me decide to just stay home.  Someone suggested I use a travel agent - I didn't know that there were any around anymore! I found Travel Source on Angie's list and decided to call.  I explained that I wanted to travel to two international destinations, be gone for a month, use my airline miles if I can, avoid long layovers, and have reasonably priced tickets.  And I wanted to leave in two to three weeks.  Jane said she'd see what she could do.  With such short notice, and Spring Break around the same time, I didn't know what to expect, but she called back with flights that were really very good.  And all I had to do was sit and wait for her call!  Talk about stress free!  She freed up hours of my time and we had a wonderful trip.
    - Janice M.
  • B
    FRONTIER TRAVEL INC
    People easy to work with and knowledgeable.  Able to get good travel connections much easier than on internet.  Saved much time and probably money and aggravation.
    - Robert B.
  • F
    Whittier Alaska Fishing Charters
    Reserved halibut fishing charter for 4 people with John Norris by phone and followed up with email to confirm which he replied to and confirmed. Spoke with him several times over the period between initial booking and actual trip date. One week prior to trip date I asked him if he needed payment in advance a(not for the first time with that question) and was told no that we could pay when we arrived. Again told to call night before charter which I did. Spoke to John Norris, owner, just after 8pm on July 26, 2012 as directed by him and was told what tunnel opening time to come in on and how to get to his office for check in. At the Whittier Tunnel while waiting to go into Whittier, there were two cars in front of us with 7 people total. They pulled up to same place as we did on arrival. When I met John Norris, he said he had put us on his son's boat and we'd be fishing with his son that day. When I asked why, he said it didn't matter that he had us on that boat and pointed where to check in and yelled at his deckhand Fan (barely spoke English) to take us down there. Didn't like it but we just wanted to go fishing so off we went to check in at Bread and Butter Charters which is run by his daughter in law and his son. Go in there to check in and are told that his son's boat is out of the water for repairs but she has us on another boat BUT we can't fish halibut. We booked a halibut trip which 2 friends flew up from out of state to go on with us. Now we're told no halibut fishing. No on in their right mind would pay $300 a person to bottom fish when they can't keep halibut. I asked his daughter in law to get John on the phone and she did. Asked him why he did this when we booked with him early June and had been confirmed since then. (Have email dated June 14th - proof in writing). His response was we booked with his company not his boat and he argued for a while and then basically blew us off. As I walked out of the Bread and Butter Charters office, the daughter in law tried to disassociate her company from his and told me I couldn't be mad at her. Well I was pretty mad at both of them. I then got to watch John Norris pull out of the harbor with the group that was in front of us at the tunnel entrance. I guess he wanted a full boat. We had to get up at 4am to drive an hour and a half one way to get there, buy and make our lunches for the trip, buy fishing licenses for our guests and even checked in with him the night before at 8pm. At that point he could have at least had the decency to tell us then so we didn't have to go through the process. He told us if he didn't fill the boat he would charge more and we agreed to his terms but when a larger group came along he obviously decided that he wanted the money. He had no qualms about completely screwing us over and was a jerk about it to top it off..
    - Char M.
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Travel Agents in Big Lake

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