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RV Dealer reviews in Big Lake

  • A
    ALASKA PERFORMANCE RV & MARINE
    Very well. It is a relatively small operation so it may take a little time for a return phone call or email, but when they do return your call, they have the information you were asking for. The entire staff is very courteous. The vehicle is always delivered at the time they promised. Now that it is time to winterize for 2013, I will make another appointment.
    - Gary G.
  • A
    ALASKA PERFORMANCE RV & MARINE
    Excellent!!!!! Did all work promised to our satisfaction. We had great communication throughout the process. In the Spring they are very booked up with AK business of dewinterizing, and I forgot to call early on and had to wait a few weeks for an appmt. Very professional, I was even sent a thank you card after the services were performed. NICE! Easy to get to, easy to navigate in their parking lot. Very clean and professional. Nice layout. I had a long list of repairs and general maintenance items. All were completed in 2 days! They take the time to go over the bill and explain what work was done and each cost, and to assure that all items were completed to my satisfaction. Then they drove my motorhome from the parking area to the front of the office, and all I had to do was hop in and drive home. Everyone I met was courteous and friendly. I will definitely bring my beloved motorhome here for all future repairs and maintenance.
    - Pamela L.
  • C
    Alaska Sales and Service Anchorage
    The person that previously handled my service paperwork was very good and the prices were reasonable. After he left the service and pricing changed... and not for the better. Motor homes are not their specialty so beware. I'm looking for a new place.
    - Allene F.
  • D
    B & B RV Rentals
    I rented an rv several months in advance in order to get a discount.  My credit card was charged and all was well.  When picking up the rv, the person in charge went quickly over things and all appeared to be ok.  I asked about some water that was leaking and was told "oh that's nothing to worry about."  After driving the rig away, I noticed the gas tank was only 2/3 full.  I immediately called the man who went over the rig with me and was told he would note it on my contract and I would only return it the same way.  When this issue came up later upon my return he denied saying this to me!  Upon my arrival at my destination, all did not go well. Many problems with the rig came up and I was without hot water, ran out of water after 1 day. (I was the only one using the rig and had only washed a couple dishes in the sink, in cold water!)  The electrical system would not stay connected and an electrician came with some gauges and said it was something with the wiring in the motor home and not the hook up.  We tried several different locations for hook up but none were successful.  I tried to use the generator as directed but it would only run for about 5 minutes and then stop, not matter what I did. Of course it started and ran a few minutes when I first left the lot so they were correct in saying it was running when rented! I did not call them because my contract said they would only provide limited road service within a small radius of their location.  After my return, all went badly.  When I called them about picking up the rv as I could not get it to keep running, I was told to "just try to drive it to them and if I got stuck, to call!"  That's just what I did.  It would not make it more than 2 miles without the same problems, dying in and intersection.  It was a scary experience.  I was later promised via email message which I still have that they would at least refund 1 day of my rental to my credit card.  After a month, that has not happened.  No response to my inquiry about that refund has been sent.  I have contacted them but they are ignoring me.  I reported them to BBB who told me they have had 17 complaints but do not respond to any of them.  Sad way to do business.  I have many friends coming up to Alaska wanting to rent motor homes.  I will make sure they do not go to this business.
    - Linda N.
  • F
    Great Alaskan Holidays Inc
    Customer services were about as pathetic as Ive seen, We had to wait over 3 hours for linens to show up before we could go.No apologies nor an extension of our rental time was offered. DO not use these guys they lure you in with friendly bimbos at the front desk then treat you like you are trapped once your here. So if you like dirty motorhomes, no customer service and a motorhome that smells like cigarettes, pot and alcohol, you'd be a perfect trip. Our trip to AK was ruined by this company. Here are a list of other Motorhome Rental Services, we'll never be back here again, thanks for ruining our trip. And a special thanks to Matt and Corbin was their rudeness, lack of help, no apologies and a too bad for you attitude. Alaska Motorhome Rentals · Website · (907) 258-7109 150 Ingra St · Anchorage · Directions Clippership Motorhome Rentals · Website · (907) 562-7051 5401 Old Seward Hwy · Anchorage · Directions ABC Motorhome Rentals · Website · (907) 279-2000 3875 Old Intl Airport Rd · Anchorage · Directions Alaska Affordable Motor Home · Website · (907) 349-4878 10607 Flagship Cir · Anchorage  www.abcmotorhome.com alaska-rv-rental.com 2230 Cinnabar Loop, Anchorage · (480) 464-7396 6617 Arctic Blvd, Anchorage · (907) 561-4344
    - Jim and Eileen A.
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RV Dealers in Big Lake

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